This review is for the Cedar Park location, but also for the way H20 corporate so poorly handled the situation.
On January 26th 2020 I arrived at this car wash to drop off my truck to have it washed. I had a previous less than stellar experience before, but decided to give these guys a shot again. I told the person who wrote up my vehicle about the previous experience and he told me that he was the manager and assured that I would be taken care of this time. I even paid for an upgraded cleaning so that the interior surfaces of my truck would be wiped down. He told me that it was not that busy and that he could have my truck cleaned and ready fairly quickly. I told him that my wife would be picking me up and that it was not a rush and that I would be back in a couple of hours as I had to run a couple of errands.
Approximately two hours later I returned to pick up my truck. I was handed my keys by the manager. When I walked out to my truck, I noticed that my rear bumper was extremely dirty. I walked back into the building and asked if the manager could walk out with me and check out the condition of my truck. At this point I could see his attitude change. He walked out and told me that my bumper was oxidized. This is when things took a drastic turn to an experience that I hope no one should ever have to go through with any person or business. I used to detail cars when I was younger, so I knew that he was lying to me. I licked my finger and rubbed the bumper and showed him that it was in fact dirt and that they did not do an acceptable job cleaning it. The manager now asked me "what kind of a wash did you pay for?" I told him that most places would have clean the bumper, especially after a customer has complained about it. At that point he answered his own questions by insulting me and stating that I basically paid for a cheap wash and to "get the f#%k out of here with most places. I said "excuse me?!!" He now got extremely loud and repeated himself at this point and said "get the f#5k off my property!" I said "what is your name?!" He said 'my name is suck my D@#K!" I could not believe what was going on. This was in front of customers sitting on the front porch of the establishment waiting for their vehicles as well. At this point I followed him to the back where the vehicles were being washed. He was screaming at me, and I must say, at this point I was so angry that I was screaming back. I was so disgusted by this person that my blood pressure was boiling at this point. I kept asking him "what is your name?!" He repeated himself, "you heard me, my name is SUCK MY D#@K!!" I told him that I was going to get to the bottom of this and find out who he is and who his boss is. He kept telling me that he got the business up 300% and that the boss would not do a thing to him. He said "good luck with that get the F@#k out of here!"
I have called their corporate headquarters several times. I got a call back from a manager who offered me a free car wash. I told him that I am not looking for a freebie and I would never want anyone to lose their job. I told him that if this is the face of your business that they have a major problem. He told me that this person who spoke to me like this would be disciplined appropriately. I drove by the following Sunday on my way home and looked over to see that very same person still working there. I could not believe it! I guess that guy was right, the business is up 300% and his boss is going to do nothing.
I hope that anyone who reads this takes their business elsewhere. I am a 44 year old married man who owns two businesses with 42 employees on my payroll. If anyone that worked for me ever talked to anyone like this, they would be gone faster than a blink of an eye. I even called several times to talk to someone who may care at corporate to let them know that I do not want to post on social media, I am more direct and hate going this route. They simply do not care and have given me no choice buy to post on here. read more