This review is for the office administrators and H Optics as a business, not for Dr. Ho himself and his capability as an optometrist.
I called to set up an appt for 2/9/14 for a routine eye exam and a contact lens fitting. I arrive, I have the eye exam, and Dr. Ho says my appointment is over, but I said, what about my contact lens fitting? He said, oh we don't have enough time in this appointment for it - you need at least an hour. I said okay, fine.
Fast forward to 9/24/14 and I have my contact lens fitting, I call to make an appointment. And they said my contact lens fitting and contact lens training fees are not covered. I know my insurance plan covers the contact lens fitting, and told the lady on the phone the same thing. I come in for the contact fitting, finish, they say I owe $80 ($50 for contact lens fit, $30 for a training). I asked why it's not covered, they said according to your insurance you're not covered.
I didn't understand why, but I said, I will just pay what I owe right now and dispute it with my insurance. I call Eyemed (my insurance) and they say in order for the contact lens fitting to be covered under the plan, I have to have it on the same day as my routine eye exam. (note: back on 2/9/14, I did set up an appt for that, but it was not fulfilled and was setup incorrectly by one of the office ladies). So it was not the insurance's fault, but the provider's fault!
Dispute starts here.
H Optics tells me well we held off to bill your insurance so that you can come back for the contact lens fit so it would have been covered under your plan (Lie#1). I called eyemed and they said on 2/9/14 my DOS, they also billed on the same day.
Then they said, Dr. Ho told you to come back before the billing cycle in order for it to be covered (Lie #2). He NEVER told me that and Celeste from the office even admits that H Optics AND Dr. Ho did not know the plan. I said that is insurance fraud if you were going to "make it work" for the insurance to cover it anyway. The insurance requires for it to be done on the same DAY not billing cycle. So at this point my contact lens fitting wouldn't have been covered at all.
Now they say (After finding out that they billed on 2/9/14) they backtrack and say well you should not have come in 7 months later. What does this have to do with ANYTHING? You guys BOTCHED my appointment and now I can't get the contact lens fit covered when it should have been covered in the first place.
Then they also said it is the patient's responsiblity to know their insurance plan - true, which I DID know, that's why I setup the appointment on 2/9/14 for a routine eye exam AND the contact lens fit, but it couldn't be fulfilled bc someone in the office couldn't do their job properly. And now I have to eat up the costs because of someone else's stupidity.
A message to Dr Ho and H Optics - was it really worth disputing with me to lose me as a patient? Not that I'm a super awesome patient, but I've bought Ray Ban sunglasses, I've done my exams here for the past two years. All of that over $50? I'm disputing this bc I could have had ZERO out of pocket charges and bc H optics was in the wrong. They constantly back track and make up stories to get themselves paid. VERY SHADY BUSINESS. read more