Most of the people that work there have been there a long time and really show no sense of urgency to help or move to het customers out.

it's a constant problem, and has been for many years, that the pharmacists here think they hold a phd in medicine and are above any dr. that actually knows the patient, their history, their medical records, etc. my prescribing physician is out of town this week and the dr. who is filling in submitted a new prescription. they refuse to fill it because it's "early," even though the dr. submitted a new prescription!!!! just choose another pharmacy, it is not worth it!!!!! read more

I saw the doctor at 320pm. The RX was sent right away. I went at 720 to pick up my prescription and they didn't have it ready. The pharmacist didn't want to fill it without speaking with the doctor. I work at the place and never was there a Call or a fax from H‑E‑B Pharmacy. I call the clinic and the doctor speaks with them. Then I ask if I can get my prescription tonight and they literally don't even have the meds I need. This is a crucial Med. What the hell. No one called me or anything. Not only this the pharmacist wouldn't talk to me. The lady there was rude. This is the worst pharmacy ever. also I spent 20 minutes on the damn pharmacy home until they answered. No one cares. read more

I have gotten a bad attitude from an HEB pharmacy associate for the last time. I was told to calm down (with a sarcastic laugh) for replying "yes I understand my medicine is $90+"...the associate walked away and wouldn't come back to the window with my medication. Apparently you can dish the attitude but not take it which is a typical gen z response. It appeared she took my medication somewhere else, slammed it down, waited on someone at the front desk instead of delivering it to me and collecting the payment in the drive thru. She delayed everyone else in line behind me for this charade of indecency. There also was a very loud beep the associate set off on purpose-as if trying to annoy me? How childish. And she handles your private information and medication!!!??? I waited an additional 2-3 mins as she was smiling and laughing walking about the pharmacy, waiting on a new customer without finishing our transaction as if to "punish me". She was refusing to serve me my medication...Young people need to understand they didn't invent under the breath insults-we absolutely know when and what you're doing. I pay hundreds of dollars every single month and I'm there once a week at least and I don't have to deal with this. I'm so tired of hearing the same thing every time and getting the same attitude. So that's it. I'm done using HEB pharmacy for good. The associate staff in Temple is the worst I've ever experienced. It is so rude and heartless to those who are sick And spending the last bit of money they have to buy their meds to live. And then you treat them this way...with a selfish attitude. Thanks young lady with the white head band who hid her name tag. read more

The staff is so rude. No matter when you go, they act like it is one minute to closing and you have just ruined their say. Espically the older woman with glasses. After going there for years, they act like I'm a from outer space. I'm switching to Walgreens, maybe they will appreciate my business. After the first prescription fill, for some reason the price seems to double the next refill and they never can explain it. read more

I love HEB. I'm used to the ones in Houston that are far bigger and have a wider selection. There is a new HEB Plus in Belton about 6 miles away like the ones I'm used to. But this is a nice grocery store to get what you need quickly. I'd like to see more Central Market items (HEB's upscale store brand). I hear that they are going to refurbish the store soon. It needs it. It feels very '80s. New floors, lighting, and checkouts would be nice. I know they are landlocked, but there are ways of making smarter spaces. How about those employees? I have always had friendly, smiling faces at HEB. Yep, they're young. I know a few of them from the high school. But they genuinely seem happy to be working there. read more

worst Service ever! The pharmacy personal at BElton location very Rude and Unprofessional! I went to Heb because other locations service was great. Made a appointment for covid vaccine. Waited 45 minutes for vaccine and was told that they made multiple appointments for same time frame. Also, they took walk-ins before scheduled appointment? Staff was rude and did not care I had a scheduled appt For my lunch break. Went to CVS for vaccine and received vaccine 5 minutes before scheduled appt. Staff at cvs professional and very kind! read more

This is definitely not my favorite HEB I like the HEB+ better in Belton. Every time I walk into this HEB I'm left a bit lost because they move isle constantly and the order of things don't make as much sense in my opinion. Their selection is alright but they run out of things without restocking a lot. They try to mimic being an HEB+ without being one. I have also noticed their produce gets mold on it sometimes so I don't get fruit from them. read more

I had to come here three times to pick up one prescription on top of a long wait time each time.