I would not give them any stars if it were possible! i was in line to pick up a prescription before 5. The pharmacy tech apologized and asked me to come back tomorrow to pick up my meds as it had turned 5pm while he was with the customer in front of me. Truly unacceptable customer service from the HEB pharmacy department at the New Braunfels Ave location. read more

Nobody answers the phone!!! Called numerous times at different times for over a week. No answer! Also submitted for RX for insulin and nobody reached out to me or my doctor to inform us it's being processed or approval for refills. read more

Most every H-E-B store I have been to have been great. There are some really stellar H-E-B stores around. I shopped this one for the first time a couple weeks ago. This H‑E‑B Plus! Store is huge and the selection is quite incredible. They even added some home furnishing in one area of the store. I'm constantly amazed at what H-E-B can do and still maintain great service and good prices! And I spent more money than I had intended to once I visited their kitchen ware area. They had such a great selection of their "fiesta ware". Going to have to have a party to celebrate these new finds! read more

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Glad the pharmacy wasn't busy the woman at the counter wouldn't have had time to take her break and hang out with her friend while I waited

The young man working in the pharmacy is rude. He does not know how to talk with old people. Instead of being calm and reassuring he sets people off with his flippant attitude. They definitely need to train this young man. The pharmacy at guilbeau and bandera Rd. So sad it's going down hill. Seniors beware!!!! read more

This HEB pharmacy is the best pharmacy I have known! The staff are patient and helpful!!

I have always used Heb for everything. the last 3- years I do online pick up for my groceries not the best, as they have no knowledge how to pick out my groceries but being handicap I have no choice! today I called the pharmacy to order my meds only to find out the free delivery is now almost 8.00!! As if things aren't bad enough for disabled seniors another blow that only makes my life harder, so be it!! I will now use a different free delivery pharmacy and new grocery store I'm sick of all businesses carrying only about money no care for the people that make this company a success! There are plenty of other stores Heb doesn't have a monopoly on shopping there since their services have only gotten worse read more

Rude staff, long waits and no customer service. They made my wife wait an hour in line for a prescription, then when it was finally ready made her get back in line of 6 people again while holding a sleeping toddler. Honestly you expect more from HEB, these folks need a class on customer service and how to speak to customers. Really disappointed at HEB. I don't recommend filling your prescriptions here. read more

So thanks to the yelp directory... or H‑E‑B not updating ... I just drove 20 min to this location... bc it says it is open till 1am. To find out it's been closed since 11pm. read more

This is a terribly run place. Every time you call you get put on hold for 6 minutes then somebody picks up all surprise like are you being helped. You have to explain everything all over again. I called you yesterday morning to have a prescription delivered. Got a voicemail at 4:00 to call back which I did. Install there was some issue with the third party app and the person delivering went to the wrong pharmacy. She assured me they would deliver it the next day by noon I said are you sure it's a Saturday she said yes we're running delivery till noon. Crickets never heard a word they never stop the deliver. I called back and they had no idea they said oh we left you a voicemail yesterday and I said yeah and I called back so apparently the person I spoke with on my call back didn't bother to take a note and nothing was done I am so done with this pharmacy. Do yourself a favor and transfer all your prescriptions I am read more

Every time I get the Vanilla cream donuts there's no cream in them I brought it to the management and let her know and it still happens you expect cream and a vanilla cream doughnut if I wanted to plain donut I take a plain doughnut please fix this read more

I'm here at the HEB pharmacy on New Braunfels been here for a good 30 minutes and there's a lady in a white Traverse being impatient!! Yelling out ' let's go's n honking her horn!!! People can be very impatient.....woman if you're going to come out here you need to have PATIENTS!! read more

Started going to heb pharmacy because of the price, but EVERY and I mean EVERY time that I have gone to this pharmacy 1.) the prescription is never ready 2.) The techs say it's going to be ready in 5 minutes and it's not... more like 20 mins 3.) One time they even told me it wasn't going to ready until the next day after saying " 5 mins" At least if the inefficiency is there... account for it when scheduling refills online. If I schedule for pills to be ready after 10 am on a certain day and I come at 7:00pm to pick them up and they still aren't ready.. or even the NEXT DAY and they still aren't ready... someone doesn't know how to accurately estimate the time it takes for techs to pack pills. It's odd too because it's not even this specific pharmacy although this pharmacy has been a culprit of at least 3 of my experience frustrations.... 3 other locations I have been to as well... Same experience. Heb grocery LOVE, Heb pharmacy... what is your deal? If the grocery side operated under this level of service they would not still be in business!! New management, new something! Help! Help me continue to love my heb! read more

A pharmacist looked up other pharmacies that had the medicine I needed and that I haven't been able to get for months because of a shortage. thank you so much!!! read more

This place is humongous! They've got everything you could ever need. It's like an appliance store and a HEB got it on, and produced this behemoth. They've got aisle after aisle of electronics, like televisions and toaster ovens, to all sorts of food. Their wine selection is pretty huge for a super market. I love their produce section here. It's always full of weird foods I'm not familiar with. They have their own sushi counter, where they make the rolls right before your eyes. Their ethnic food section is quite impressive as well! Parking can be a bit of an issue here. The spaces are not easy to come by. read more

Things a grocery store must have to get a review: great make up selection and delicious ready to take meals. This HEB has both. Oh, it also has a party selection that is comparable to party city. Seriously, I was impressed! read more

H-E-B Pharmacy - Drugstores Near Me - San Antonio, Texas

Huge and awesome. Love doing my shopping late at night when it's not as full of people. Helpful staff. Always have what I need (and tons of stuff I don't). Did almost all my grocery shopping here when I lived in the area. Be very careful entering/exiting the parking lot, it's a bit dangerous and tight read more

Service was great , especially in the meat market and pharmacy, but there seems to be a lot of tension there amongst the employees. I must have caught 5 conversations between employees going on while walking around in one hour where they were either discussing problems with each other, with other coworkers or complaints of their job.... It's good that none of that comes across and how they interact with their customers read more

I know from past experience that HEB steaks are terrible, I always by beef and chicken at Costco. They have the best meat ever, however this once I decided to buy 3 NY strip steaks (if that is what they were) at Evans Road and 281 North. OMG those were the worst excuses for steaks I have ever seen. All fat and gristle and tough as an old drill sgt. Got me once HEB, wont happen again. read more

I went in completely panicked about something I was going through. I asked to speak to the pharmacist to get his advice. He could obviously see I was distraught,and on the verge of tears. He came from around the counter walked me to the over the counter medicine he told me would help,and spoke to me until he seen I had calmed down, his advice worked amazingly! This was a very kind man who helped me more than i'm sure he realized! Amazing pharmacist!!! read more

Big, clean, and they stock potato bread, an item I have scoured for LITERALLY 5 different HEBs. The store is the biggest/cleanest I've seen, yet. I may even drive to 1604 again just because it's so good! read more

Another lunch at this locations " cafe on the run" again no soups are ready. Employees occupying the seating area leaving their trash. It is 12:30 lunch time why is there no soup . Because the attendant at the café is asleep at the wheel. Need to look for another lunch place read more

This is by far the very best pharmacy I have ever worked with. A big shout out of thanks to Kim, who is a technician there and has always been more than helpful. She goes above and beyond! And of course, pharmacist Larry! I use them so much, they feel more like friends! Courteous, helpful, efficient, and compassionate. Thank you!!!! Laurie A. Gawelko, M.S. read more

Nice Store but their unwillingness to open more self service express line terminals is bad customer service. They even had an employee watching shut down terminals. You have to be flexible at rush times and open up these self service units. I left my $15 purchase and left. Not a big deal for HEB to loose out on my purchase. read more

I like this HEB but bear in mind that it is ENORMOUS. It takes a bit to navigate and get your bearings but once there you have a huge amount of selection on endless products. I like going here during the weekend, like early on Sunday morning since there aren't as many people. I would recommend it to anyone who enjoys variety and quality. read more

Like a target with a food focus. There is clothes, school supplies, myriad pet toys but the food is great. Wonderful beer selection and pretty good fresh sushi. Nice vegetable selection including some harder to find produce. The best part is that the prices are still quite good. It is my new second favorite grocery store in SA after Central Market but then again it's the same company! read more

Great store! I love shopping here! Good prices great people and wonderful service! I would recommend this store for one stop shopping to everyone read more

You can find everything you want for grocery shopping, pharmacy, redi clinics, pet products,health products, electric shopping carts for those who have disabilities, great fruit and meat selection, good service with lots of help finding products and advice. read more

Nightmare in HEB. I was at the HEB at noon today trying to use western union service, the counter attendant did not knowhow the process of sending money through the service was done. I understand to cut costs companies cut training, and employees are undertrained, but why I the customer have to pay the consequences of the negligence and lack of training of HEB employees. The poor low customer's service that I have today on the HEB was unbelievable. The employee manages to erase my western union account. Not only that during the transaction he was asking the next teller for instructions. I show the attendant the paper notifying the attendant I want ted to send some money by Western Union. He tried to do the transaction with help of the next cashier, and he said it is $118 and I used my debit card to debit the amount of my card. After that the attendant said that the transaction did not go through and he said he needed it to try it again, I said yes. Then he asked me for $118 again, I used my debit card for the second time. After that he said the transaction did not went through again, I said why, he went into the office and on the office they told him that the person sending the money need it to show some Id. However at that time I did not have my Id with me, I said I will come back later. I went to my house to discover that I have been charged twice $236 on my debit card. I went back to HEB couple hours later because I need my cash since it was debited from my debit card, they said that call the Western Union. I called Western Union; they told me that they did not receive the money, or the transaction. Then I called the HEB treasury. The person who answer was clarifying and I really enjoy speaking to him. The person of the HEB treasury told me that to get my debit card money back I have to wait five to seven days. It may be nothing for other person circumstances. I told the HEB treasury person, I did not used a credit card, that I have used a Debit card, and that I really need my money back today. At this point I believe that HEB stores fail me to understand my problem and to solve timely. Probably I am just another unsatisfied HEB ex-customer. read more