My son needs a medication that is a "compound" rather than a pill or capsule so my doctor has a hard time finding somewhere that could provide him with the medication. This location was able to make/ mix the medication last minute and get it to us over the weekend. They close early on Saturdays and I got there at 1:58 when 2pm is their closing time! I parked in one of their "carry out" spots and called the number to see if they would bring it out which they did. It was convenient to not have to leave my car with a newborn! They took my card information over the phone and explained that, because compound medications are mixed/ created within the pharmacy and aren't commercially available, insurance doesn't cover any of the cost. While it was incredibly expensive, it was necessary for my son so I had no other choice. Some pharmacies have cards they can scan to offer discounted rates for uninsured customers. Unfortunately they didn't have this so the medication was $95, but I doubt the location sets the cost of medications. Since I didn't enter, I don't know what the inside is like, but they did have quite a few customers in and out while I was waiting so it must be a good location! read more

This place used to be great. They do compounded hormones. Originally I was able to get them in less than a week, then it was 10 days, now 12+ days. Twice I have been told a date and then got bumped and had to wait 3-5 more days. Very frustrating. At this point the long wait time is outweighing the price and friendly service. being outweighed. read more

The staff here is excellent! Everyone is friendly but today Tyshanna just made my day with her great smile & awesome personality. This pharmacy has everything! They even create special compound meds that other pharmacy don't. read more

Stone Oak Pharmacy - Front of store - Drugstores Near Me - San Antonio, Texas

Super UNHELPFUL pharmacy tech. Rude when I asked a follow up question and proceeded to hang up on me mid sentence when I tried to get clarification. Go ANYWHERE else if you want your questions answered. read more

I have been a customer of Stone Oak Pharmacy for over ten years. Ernesto and his incredible pharmacy team of Susan and Michael represent the best in their industry. They are incredible in their service and attention to detail ... especially for those with allergies who need gluten free, dairy free and soy free prescriptions. If the base prescription drug is off patent so they can order it, they can make substitutions and compound a customized and safe allergy free prescription. And their pharmacy techs are bright, sharp and also provide excellent service. And they deliver for $8 ... which is a godsend when you're sick as a dog and can't drive to pick up a prescription. Thank you to Ernesto, Susan, Michael, Sierra and Yani for taking such great care of me. I call them my Superheros...THEY ROCK!!! read more

This is the best compounded pharmacy in San Antonio. Ernesto the head pharmacist is quite knowledgeable and this includes hormones, mold, adrenals, etc. They are also easy to get through the phone system to speak with a pharmacist regarding a question related to the medication. They are also creative in the delivery method of medications. He was able to make a cream for my daughter to apply so she wouldn't have to swallow a pill. read more

My local veterinarian prescribed a rather hard to find drug for my ailing dog. After a few frustrating calls with nearby pharmacies, I contacted Stone Oaks. They could not have been more cooperative and helpful through a stressful situation. I recommend them highly. read more

I had a very pleasant experience with the staff, both on the phone and in person. The service was great and they even held the prescription for me a few extra days during my traveling. read more

I keep giving these guys the benefit of the doubt, as I know they are busy , perhaps even under staffed . The pick up times in scripts are so incredibly inconsistent, sometimes it can be as quickly as the next day, sometimes close to 2 weeks!!! I have seriously tried to be understanding, they have given me partials until they can complete the full script , which I certainly appreciate, however , that requires me to make 2 trips to the pharmacy. They have always been lovely and pleasant , but I truly need more consistency and most important I need to feel like I can trust them to follow through on time. I hope they will be able to fix this problem, I cannot be the only person experiencing this. NO I would not recommend. read more

Somehow I missed reading the reviews first bc I would not have gone there! Save yourself a miserable experience and go to any other place! They could have easily helped the situation but chose not to and now lost more money by doing so. Obviously they didn't know that one customers bad experience can effect it's of future business. Definitely my business will be takin elsewhere and am telling my doctor to stop referring them as well. Ok so basically I picked up my prescription on March 13 which the WHOLE WORLD knows what went on soon after. I was not able to go to my next doc appointment that would assure me I would be ready to start my meds. Doc office called to tell me the office had to cancel all appointments according to Government officials. I hated that my health had to wait on the world to change but definitely understood so didn't even think anything about my medications expiring. Fast forward to today when I finally was able to get an appointment in. They gave me the go ahead to start using my meds prescribed. The nurse took what I had out of the sealed bag (first time opening) and said that one particular one was expired. I asked her what that meant for me bc I paid over $200 for it and obviously she didn't know the answer but said I didn't have a choice I couldn't take it then so to explain to pharmacy. I thought ok that seems like a fair and reasonable reason for them to be able to replace it. Wrong! Basically they told me that they took a hit as a business too and that they have employees they have to pay. I'm telling you, I did what I was to do and got my prescription before I got the approval to start it following my doc appointment the next week. That doc appointment couldn't happen everyone knows this therefore I didn't have the ok time proceed with my meds. I would have continued to get my meds from there IF they would have made this exception and yes would have had the opposite review. I am out $200+ and they said they could offer a discount. That's a joke. The manager seems to only be able to do what the lady up front could do so that was useless too. I know business owners can take hits too but sometimes helping one person out will also help them out. #karma I'm just another customer to them they could care less! Please share this on all your social spots! read more

Stone Oak Pharmacy - Drugstores Near Me - San Antonio, Texas

I can't help but to express my sincerest gratitude for all the many years of excellent service both my family and close friends I've referred have received from the professional and caring staff at Stone Oak Pharmacy. I think that the reason behind this is directly related to how Ernesto (Pharmacist and co-founder) leads his staff through example by demonstrating an immense level of empathetic and compassionate care while providing his unparalleled expertise when it comes to the services the pharmacy offers. In summary, it's evident to me that this place doesn't desire to offer you a good or service on a whim but endeavors to earn your trust and reciprocates said trust with an unfaltering commitment to always look out for your health, wellbeing and livelihood first. I'll end by emphasizing how incredibly grateful I am for each member of their staff I've gotten to know over the years. read more

I'm currently going through IVF, due to an allergic reaction I had to have a specialized medication made at this pharmacy. Earlier in the day I recieved a call saying my medication was ready and let them know I needed to call back due to being unavailable at the time of the initial call. Once available, I called them back and let them know that I was going home to grab my payment and would be back to pick up the medication. When I arrived the front desk female expressed that she remembered speaking to me on the phone about the medication, after checking she then informed the medication would not be ready until tomorrow. I expressed to her that this was an important medication needed daily at 8 AM, and that I was told that it was already ready. After attempting to stress the importance of the situation, that I was having an allergic reaction to the current medication she said she would get the pharmacist. The next person I spoke to was another pharmacy tech who proceeded to tell me that she notified my dr that the meds were out and besides we never called back after she called us initially, to which we expressed to her that we did call and spoke to the lady at the front. The lady at the front expressed with an attitude "you spoke to me?" To which I replied "yes you just said when I walked in the door you remember speaking to us." This entire interaction led to blame placed on drs, no empathy, and bickering. After the pharmacist finally showed up he had no idea the side effects of this medicine. It was also hard trying to hear him explain things when his two pharm techs were in the back talking shit. DO NOT GO HERE. Customer service is horrible and if you read the other comments we're not the only ones being told prescriptions are ready and then arriving and the medicine not being ready. read more

I ordered my cats "SPECIAL NEEDS" prescrition on Thur. afternoon and it was ready the next morning" Friday" early!! Super fast service. Love that I can walk in to a setting with welcoming, pleasant employees and was able to speak to the pharmacist in person. The pharmacy is so clean and pristine!! Very impressed with the service and my first experience here. I had waited 2 weeks to get this same prescription for my cat from TALON COMPOUNDING on Thousand Oaks San Antonio. No apologies for the wait or delay. And was told my prescrition was being filled in BOERNE, TX !! I Just got answering machines. Talon knew this medication was detremental to my cats health, any delay could put him back in the hospital. So HAPPY ,STONE OAK COMPOUNDING PHARMACY is my now to go to.It is obvious THEY CARE Thanks JEN read more

WORST Pharmacy for patient education/communication. As a Patient if there is a change in medication or dosage, I expect a Pharmacy to alert me on the differences. On two occasions, with two different doctors - I was NOT informed of differences upon refill leading to UNDER dosage and OVER dosage for two different medications. I will not use them again as this lack of communication jeopardizes my health! read more

Very slow. Took 5 days to fill a prescription. Showed up 15 minutes after my prescription was supposed to be ready only to be told to come back 30 minutes later. When I return an hour later I had to waited another 20 minutes. Frustrating. Wasted alot of time read more

I was referred here by my physician's office for a new medication that is compounded by the pharmacist. Here's my review on this place: Friendly staff, prescription ready ahead of expected time, clean place, easy to get to. Didn't push me to speak to pharmacist about my prescription when I declined. Definitely returning= happy customer:) read more

Not a good experience. Charged me for FedEx when I wanted USPS, since I had to sign for the package. Live in a rural area outside of SA and now have to drive an hour to downtown SA to pick up package at FedEx station. This is the third time I've experienced a non-favorable experience with them. Used to be their staff was knowledgeable and friendly, not lately for sure. I called and they said I'd have to talk to the person who ships their packages. Put me on hold for a long time and I finally hung up. read more

Great Neighborhood Pharmacy that puts the big boys to shame in customer service. Sometimes the big boys will say- "We don't carry that and we won't order that." (Contracts) these people will go the extra mile and try to find specialty items. read more

Staff always goes the extra mile to make sure all questions are answered. Been a customer for years for both regular prescriptions and compounds. read more

Attempted to get a compounding med filled here. They called and left a message that it would be done Tuesday by 6pm, it is now Wed. I drove all of the way up to stone oak to pick up the med and they said it wasn't ready although they called me and said it was supposed to be done. They weren't willing to fix the issue and work on my prescription and expected me to drive back there before 7pm today. They aren't willing to work with people after they made an error. Very frustrating anyways but even worse If you live on the other side of town and deal the stone oak traffic. read more

Great pharmacy !! super friendly staff, good prices ,done when expected..wont go anywhere else.!!

Good pharmacy. A little slow when you are new, but be patient! They are very responsive to your needs. I lost a very important rx on vacation and the pharmacist bent over backwards to help me when I was in pain. He didn't have to go out of his way folks, it was a holiday weekend in San Antonio, Texas. Blow off any negative reviews and give this very, clean ,professional, patient oriented pharmacy your business. read more

I like this pharmacy. They're friendly and your meds are ready when promised. They also do compounding.

You're never just a name or a number at Stone Oak Pharmacy, like you are at the big chain pharmacies. The staff goes the extra mile to make sure you are taken care of, and they also do compounding on site. Check them out. You won't be disappointed! read more

I used stone oak pharmacy for the first and last time today, they promised a prescription at a certain time and had it ready 2 hours late, I was to receive this medication before surgery and we had to postpone due to the medication not being ready on time. read more

I used Stone Oak Pharmacy for the first time this week (referred by Nova Aesthetics) and I'm glad I didn't transfer the prescription. A real person answers the phone, not an automated system. They were informative and helpful. And another bonus, they will deliver to you the same day!! I will definitely be using them going forward. read more

I could go on for AWHILE about these wonderful people!! Ok, so yesterdayI was in a total crisis. I had one thyroid capsule left and it's a compounded med as well! Due to lack of communication between my dr's office and the mail order pharmacy I usually use, the best they could do for me was have it made by Monday, 4 days away, and then shipping time! A local pharmacy, Oakdell, tried hard to be helpful, but the best they could do was have it ready by Monday. I called Stone Oak Pharmacy and told Ernesto, the owner and chief pharmacist, my really bad dilemma, and he totally saved the day!! Not only did they come through with my thyroid compounded med, but my compounded hormone cream as well in ONE DAY!! I just walked out the door with all my meds!! They even deliver!! I love to tell people when they do an amazing job and I love to tell people ABOUT people who do an amazing job! Thank you Ernesto and the whole team at Stone Oak Pharmacy for all you did to help a girl out!!! God Bless you!! Gail Grisell read more

Just for future reference or for the next person getting on these allergy drops... please tell the pharmacy and the patient that they're separate departments at the pharmacy. I've been given the runaround since my appointment trying to get these drops. They finally called me yesterday that they received the prescription and had me pay over the phone before it would be filled. I just called today to check the status on it and had to fight to not be hung up on all because it was a different section at the pharmacy and could not find my info or prescription. I had to pull up an email stating who my doctor's office spoke to because they couldn't find any information on it, even though I had already paid $150 on it. This was such a frustrating and ridiculous experience. Not your fault, more theirs than yours but I'd just suggest to the next client to speak with someone with the allergy department to avoid all of the frustration. read more

I was helped by two wonder employees ! Patty and Christine!! Patty was very sweet and had a lot of patience with me! Christine was very attentive to my needs! I will tell all my friends to go to this pharmacy :) they deserve a raise!! read more

This is a great pharmacy. The pharmacist is helpful and they deliver inside San Antonio which is very helpful to me. I have never experienced a delay. My medication is done by next day each time. read more

I think all the previous reviews were written by staff members. It was a horrible experience from beginning to end. It was a comedy of errors in which customers had to have telepathy to know their order was ready, insurance wasn't applied, and the counter staff had the IQ of a melon. While I was there two other customers had the same issue - we were the only customers the 45 minutes it took to get served. read more

What a wonderful, wonderful place. I was told by CVS to see if they carried something specific here -- - Stone Oak did not carry what I was looking for... BUT a very kind and sweet woman - Adrian- looked up the product online and called four other stores in the area to help me try and track it down. She went above and beyond. What a lovely helpful business. Thank you! read more

The staff was very friendly and nice. Twice they have told me that my prescription was ready, and then when I arrive, they can't find it. Once is just a mistake, but twice, I think I'm going to look for another pharmacy. read more

They used to advertise that they'd have your prescriptions ready in 15 min while you wait. It looks like they've stopped saying that. They have NEVER had my Rx ready in less than a week. They used to mail prescriptions out of state, e.g., I sometimes have to take care of a family member out of state and need my medications mailed to me, but they no longer do that. Every time I've had to get a Rx renewed, it takes multiple calls on my part to follow through because they drop the ball. They'll make one call to the Dr. and if the Dr. does not respond, they don't follow up or inform the patient...Yes, shame on the Dr. for not responding. But how am I supposed to know the Dr, did not respond if the pharmacy just lets it go? The final straw was when the person answering the phone hung up on me when I told her she charged the wrong credit card and asked if it could be corrected. She told me it could be corrected but then had the nerve to hang up on me. I will never use this pharmacy again. Enough is enough. Bad service and bad customer service. read more