We booked and paid $3,400 for 4 nights ($850/night) for what was advertised as a high-floor Eiffel Tower view room. Instead, we were placed on the second floor with only a partial, barely visible view of the Eiffel Tower. When we raised this issue, management refused to make it right. The manager would not compensate us or even adjust the nightly rate -- despite the fact that the exact room we were placed in is currently listed on their own website for around $500/night. Instead, she hid behind the excuse that the hotel was "fully booked," as if that justified charging us $350 more per night for this lousy room, than the actual listed rate. The room we were supposed to be in was $850/nt when we booked and is now listed at $650/nt. Still the manager wouldn't adjust the price. This is blatant false advertising and price gouging. We did not receive the luxury room we paid for, and the refusal to adjust charges down to the correct published rate shows a complete lack of accountability. For the money we spent, we expected honesty, professionalism, and the room we were promised. Instead, we were scammed. Save yourself the frustration and book elsewhere -- Pullman Eiffel Tower cannot be trusted. read more

Hôtel Pullman Paris Eiffel Tower - Hotels Near Me - Paris, 75

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View is lit. Staff is amazing. The cocktails are whatever but the real reason you gotta come up here is the Foie Gras. Oh my god. It's one of those things I'd throw on my last meal list. Whoever is making that knows exactly what they're doing and please don't change read more

Hôtel Pullman Paris Eiffel Tower - Hotels Near Me - Paris, 75

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I would say You are paying for the view and nothing more. Your Room will not to be really until hours after check-in time. RUDE and unhelpful staff just dampers the Eiffel Tower experience. Hotel cleaning is nonexistent so expect a half cleaned room. read more

Room was filthy. We opened the day bed first night and it had dirty.linens and a soiled wet towel in it. 3 calls before someone came to fix it. Ants all over room. Toilet paper not replaced. Rug filthy. Tape on walls. Ant bites after sleeping with them. No response from hotel. read more

Hôtel Pullman Paris Eiffel Tower - Ant bites - Hotels Near Me - Paris, 75

Poor ventilation no air circulating other than that great view of the tower. Bar closes at 11 drinks overpriced and watered down.

650 euros for a Sunday night in August.The hallway on our floor has a strong sewage smell.. That probably explains the strong odor of perfume in the lobby to try to mask the smell. Not worth the price. read more

Fantastic service. Beautiful location. This hotel far exceeded all expectations. They were family friendly as well as quiet and romantic for stolen moments away for my husband and I. The view is incredible. It goes without saying. But the fact that they got service, hospitality, and cleanliness under the belts, too, made it the absolute best. read more

Hôtel Pullman Paris Eiffel Tower - Hotels Near Me - Paris, 75

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Hotel is nice, clean, views are great. Close to the Eiffel Tower. Everything was great until our toilet had issues and our in-room phone/tablet didn't work. No one came to fix either of them in over two hours (we called again and they said it wouldn't be long.) Thirty minutes went by and nothing so we just gave up and went to bed. So I guess it's a great hotel unless you need actual service. read more

We stayed here at the beginning and end of our Normandy river cruise. We came into Paris early to get acclimated, spending two nights here. It's a nice luxury hotel, and we got in prior to the posted check in time. Our room was really nice. The bathroom is small, but workable. Very comfortable accommodations. The staff here are extremely friendly and helpful. We returned here after our cruise to spend one night before taking the train to London, so we were really in and out at that point. read more

Our first visit to beautiful Paris and we were pleased with the esthetically pleasing lobby and yummy restaurant at Hotel Pullman. We had a room overlooking the Eiffel Tower for my daughter so we splurged (obviously) approx $985/night. The room was appropriate size with a king bed and a daybed. The rainshower showerhead was nice refreshing touch but the rest was basic. We appreciated the complimentary french orange drink and madeleine cookies once we got to the room. We were troubled however by the ants that were crawling allllll over the desk area (and of course elsewhere in the room - where's there's 1 there's tons). We were jetlagged so we ignored them for a quick nap and afterwards let front desk know and went to meet friends. They said they would address ants and turn down the daybed. Hours later, no turn down and ants still all over. We waited over an hour for someone to come turn the bed down so we decided to do it ourselves. Whatever that's an easy enough fix. Much to our disgust, we opened bed to dirty sheets and a wet cleaning rag (yes wet). This was concerning. Why wouldn't you just strip the bed after the last occupant? Then freshly remake as needed? We called the front desk a 3rd time pretty upset. As we waited - we started to take a closer look at room. (Believe me, we were still tired so we weren't asking for much - bar wasn't high lol.) The carpet was dirty all over and weirdly there was scotch tape hanging on the walls - just randomly...like maybe the last guest had hung up some decorations over bed, etc but the cleaning staff didn't feel it necessary to take it off lol. Odd mention but it gave us some insight into how thoroughly "CLEANED" this room was between guests. ??? Yeah not so much. An employee came up eventually and took off all the dirty bedding and put on fresh bedding for my daughter but didn't speak English (that's understandable we were in France) but couldn't help with ants. We gave up and went to bed but you know where this is going....guess what little critters couldn't help themselves while we slept? Yep. My mom had (what looks like) red bites on her heels the next day. She was sleeping closest to desk. I was lucky to be farthest away so they must have spared me. I did kill one little guy on my side. Sorry buddy. The next day we had a tour alllll day and explained our frustrations OBVIOUSLY (and AGAIN) that morning before we headed out. We just wanted a thorough cleaning and some reassurance that we could sleep peacefully in this very BEAUTIFULLY LOCATED (and EXPENSIVE) room. They seemed shocked and apologetic and said it'd be addressed IMMEDIATELY and manager would be notified. Guess what...no manager EVERRRR spoke to us about these disturbing conditions and the ants were NEVER addressed. I truly wish I was making this up. The ants are probably still all over that room (and probably others). I hate putting negative energy out into the universe, but people deserve a warning. Even with the beautiful view from the balcony (which we PAID FOR!) it wasn't worth it folks and that breaks our heart because it was my daughter's dream to see the Eiffel tower and this place tainted that memory for her and us. We can't get that back now. My mother has wrote a review - they say they will be in touch (lol just like the 5 different people in hotel said) and no one does so Hotel Pullman...spare us. We don't want your apologies or restitution. Youuuuu DIDN'T make your dirty, ant filled bed so YOUUUUU get to lie in it. Not us... EVER again. read more

Hôtel Pullman Paris Eiffel Tower - Ant bites :( - Hotels Near Me - Paris, 75

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Great hotel. Excellent staff. We were able to go to our room earlier than the 4pm check-in time (they text us saying our room was ready at 1 or 2) which helped immensely. The only disappointment unfortunately was that that we where told the rooftop was closed to hotel guests due to private event throughout our stay. Otherwise highly recommend! read more

Hôtel Pullman Paris Eiffel Tower - Room balcony with Eiffel Tower view - Hotels Near Me - Paris, 75

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Chose The Pullman due to its proximity to the Eiffel Tower, which did not disappoint. Upgraded to the tower view room with a balcony to enhance the experience. Arrived later in the evening, which made check-in a breeze. Front desk staff was impeccable. My only reservation is the hospitality team. One two occasions I observed a team member come into the room without knocking. On one occasion, I observed what seemed to be the hospitality manager leaving the room without any acknowledgement of why she was in there. It was a very uncomfortable feeling, which I reported upon departure. Otherwise, the property is as marketed. read more

Hôtel Pullman Paris Eiffel Tower - Tower view from the balcony. - Hotels Near Me - Paris, 75

This hotel has its pros and cons, netting out to a three star review for us. Overall not sure if I would stay there again. The good: Our room did have a lovely view of the Eiffel Tower. This made it easy to see the sparkling at night from the comfort of our room. My daughter thought the sofa bed was very comfy - she usually complains so this is a huge compliment. Some of the front desk staff were very friendly and helpful. The bad: our room wasn't ready on time which was very disappointing after a long travel day with minimal sleep. Once we did get in a room, our luggage was never delivered. I had to go down to the lobby to see where it was and the staff was rude. Our room was also very small and the sofa bed looked jammed in there, like it didn't belong. Had to be turned to the side to open. And most restaurants near here are not very good / tourist traps. Overall, just an okay experience. I did expect better for what we paid and would have been appreciative of some sort of complimentary drink or something to make up for our room not being ready on time. read more

We just attended the Bastille Day celebration here last night. We bought 4 tickets which was extremely expensive costing $500 euros each. The view of the Eiffel Tower is incredible, the entertainment was good, the food was ok which included 5 tapas, bread and dessert but the service was horrible. Water took 3 attempts over an hour to receive, I never received the coffee or octopus tapa I requested despite 3 attempts and we were told we were only allowed one bottle of champagne despite buying 4 tickets. We had to ask for bread because it wasn't delivered to our table. While we had a wonderful time with our family the unbelievably bad service tainted to the evening. It made me wonder if it was intentional from our waiter because he would ignore our request over and over again. Definitely a huge disappointment in that regard. I cannot recommend it simply for the level of service we received. read more

Long and short: The view is great, and is close to the Eiffel Towers, but save your money and DON'T stay at the Pullman. Concierge, are rude, requests are not handled in a timely manner, and cleaning is not sufficient. Full review: The evening we checked in to the Pullman we came in on a high, having just spent an amazing week in London and now fulfilling a dream of coming to Paris. It was wildly busy but we were so happy to be there it wasn't a bother to wait. Upon stepping to the counter, we were assisted by Chloe. She was friendly and was quick to assist, she mentioned our room, (AND THIS IS IMPORTANT) and it having a King-Sized bed and a sofa bed as my family was checking in. She expressed the need for a credit card for the city fees and proceeded to hand me our keys. Simple, we were a bit bummed to be on the third floor (Room 337) but with a 4 min walk to the Eiffel Tower, shoot we didn't care. We walked into the room and it had TWO SINGLE BEDS, this was ABSOLUTLY not what I had paid for. I went back down stairs and Chloe was gone, and Jeff with a bothered attitude "assisted". He said that "you booked a room for only yourself and one other person". He said that the room would, "Just have to do." The SECOND I mentioned a refund, he got a manager, Faiza. She wasn't much nicer than Jeff, but I wasn't budging, she proceeded to say that the rooms I was talking about were not available but that the new room had a King-sized bed and they would provide, what we in the US call a roll away bed. It took them THREE HOURS to get that roll away bed to my room, and I had to ask twice. The second room was on the 11th floor with an amazing view, but here's the thing it STILL wasn't what I paid for. At that point, Chloe, Jeff and borderline Faiza had made me feel incredibly unwelcome in France. * With that being said, the ONLY reason this hotel is getting the rave reviews is the view's can be phenomenal, IF you have the right room. Other than that; * Checked in Sunday night, Thursday was the first day they gave us more than two towels without having to ask, every day we had to ask and it usually took a couple hours to get them. * The rooms were never cleaned properly, only the bed were made that's it. * Our shower was broken and the water pooled horribly on the ground. * Side note, it's not close to anything else you'd likely want to see in Paris. I see that the Pullman staff responds to such reviews, but it would only add further insult to injury if they did, since there is literally nothing, they could do to save face. Save your money, the Pullman isn't worth staying at. read more

Hôtel Pullman Paris Eiffel Tower - A view at 6am from our room. - Hotels Near Me - Paris, 75

Honestly, I'm so confused about the hype of this place. From the moment we walked in, we could already tell this wasn't going to be a 4 star experience, but we gave it a shot. No one greeted us when we walked in, despite there being about 10 employees just gossiping. When we finally got attended, they put us in what they later confirmed was the "room that we put people in when there are no rooms left." We paid for a low floor room with a view of the Eiffel Tower and we literally opened the door to views of garbage. We didn't spend more than 1 minute in the room before turning right around and requesting a better room. After they moved us, it didn't get much better. The beds are horrible - you sit on it and you can immediately hear and feel the springs. We were abruptly awoken multiple times to drilling, banging, and nonstop noise from rooms around us (not construction from outside). Every time we've entered, we have never once been greeted. The WiFi is super inconsistent. The water is allegedly complementary but when we asked for our daily water, the attendant immediately told us we needed to call room service for extra water, but immediately changed his tune when we told him we didn't receive any daily water for the day. Save your money, go elsewhere and have an actual 4 star experience. And the TV didn't work. Mind you - we told them we are here for our honeymoon, and it's absolutely out a damper on our trip. read more

This hotel is ready for a refresh. The location is wonderful but the carpets are worn and dirty. The drapes in my room were ragged.

We booked a triple suite through Costco travel. Once we arrived to our room there was ONE king bed in a tiny room. Before we were able to go downstairs and find a resolution to the original mistake A FAMILY WALKS INTO THE ROOM. So not only were we put in a unfit room for 3 adults, they assigned the room and gave the room key to other people. This was completely unacceptable and a complete invasion of privacy. The hotel did nothing to resolve this except adding a twin cot into the already tiny room which was definitely a fire hazard. Hotel breakfast was good that is the only nice thing I can say. read more

Don't waste your time or money!! This place is why Americans say what they say about France. This place is a tourist trap and I 100% regret my choices to book here from the minute we checked in. I booked this place in June 2022, for30Dec2022 - 03Jan2023. From the pictures it looked like a great view of the Eiffel Tower and nice rooms. We booked a "deluxe king with a view a balcony view of the Eiffel Tower and Trochadaro". What we got was a joke! By view of the Eiffel Tower they mean get out your selfie stick so you can see it. Our room was on the 3rd floor and had a view of a local track, and a parking lot with graffiti. We stayed in two other hotels during our stay in Paris (less expensive hotels) that were 100% better. Check in took forever. King size bed is not a king size bed. When you book there is no guarantee what floor you will be on - I can't imaging how awful the 1st or 2nd floors are. When we talked to the manager about being mislead by their marketing, his solution was - "we can give you a different room but it won't have a better view". Rooms also have a smoky smell and walls are thin. Most of the staff did speak English which was nice but that's about it. read more

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This place is kind of a tourist trap. It has its pros and cons, but ultimately if I came back to Paris I would stay somewhere else. Yes it's close to the Eiffel Tower, but that's about it. Everything else you will want to see is in a different part of the city. So I would recommend staying somewhere else. If you specifically want a view of the Eiffel Tower from your window, there are likely other places you can stay at that would be better. With the exception of one of the bartenders (who was half-American), the staff was incredibly rude and unhelpful. The concierge was difficult often missing and once you finally did manage to catch them, you would be greeted with a flat, annoyed expression. We had asked them how long it would take to get to the train station on Bastille Day, and asked if traffic would be bad. They said that it wouldn't and severely underestimated the time it would take. Fortunately we left at a conservative time. May streets were closed due to the holiday. Any Parisian would know this. We had to wait a couple hours for our room as it wasn't ready (seems to be a trend from scrolling through these comments). The room was mostly clean, but we found clothing from a previous stay. We got an Eiffel Tower view w/ balcony. The views are pretty fantastic. You get a glorious sunset and stunning view of the tower. One word of warning, though: Watch out for drones. When we were there a few years ago, we caught a drone flying around and recording inside individual's room windows. The best part about this hotel was the half-American bartender. He was warm and friendly, which is uncommon in Paris, and very helpful. He gave us an excellent tip for how to avoid a crowded line to get into the Louvre. read more

Amazing stay at the Pullman. I had an Eiffel Tower view with balcony and it was absolutely perfect! The room was spacious and modern. The shower was amazing and had luxe beauty products. There is a bar and restaurant and they also have room service. Prices were very reasonable. It was in a perfect location and walking distance from everything, restaurants and shops. Everyone was super nice and helpful and check in and check out was a breeze! read more

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Very nice hotel near the Eiffel Tower. Our room was on the eleventh floor. The one unfortunate thing about this hotel is that they didn't have enough elevators to accommodate the large amount of people during peak times. It often was a very long wait. We enjoyed their breakfast every morning. And even had lunch there one day. We also appreciated that they offered Covid testing in the mornings. I want to add that both my husband and I tested posted for Covid and could not leave to come home to the United States. This hotel treated us very kindly, extending our stay, offering to get us medical attention (we didn't need it), and making sure we had everything we needed. We quarantined for 5 days before testing negative. I must admit, the room service menu was a bit limited, but I was very happy with our stay. read more

Hôtel Pullman Paris Eiffel Tower - The Eiffel Tower. - Hotels Near Me - Paris, 75

While the hotel has absolutely a fabulous location and the rooms were nice, modern, & clean, the price was not worth it especially because of the lack of service. Here's my experience: every time I went to the lobby, there was a long line. When I checked in early they took my bags so I could sight see until my room would be ready. When I came back at 6pm that night I asked for a bellman to bring my luggage to my room. The front desk person said it would be up in a few minutes. After 45 minutes I tried calling the reception but no one answered. 1.5 hours later I went downstairs to check, waited in line for 16 minutes, and found out the reception desk never gave my bag tags to the bellman. I then carried my own 4 bags up to my room. The following morning I couldn't get my Nespresso maker to work so I called reception. They said they'd send someone. 45 minutes later I called again and they said they'd put in the request but that someone never came.2 hours later I left for the day. First day taking a shower there was no body wash in the dispenser. After my room was cleaned, the following day there still was no body wash in the dispenser. Little things like that should not be at a 'nice" hotel. I am giving 2 stars for the location and the balcony was great for viewing the Eiffel tower. read more

Hôtel Pullman Paris Eiffel Tower - View in the morning from my balcony - Hotels Near Me - Paris, 75

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Stay at this hotel if you want to pay $$$ for a room worse than a motel 6. Dirty, furniture is ripped and smells like death. Clearly don't care about cleanliness as even the body wash was empty. If you want SPIDERS falling on you as you shower then sign up for this palace! read more

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Really good location in a very touristy area. Great view of the Effel Tower from the roof top bar. As far as the breakfast goes, it's better than most, but is still a hotel breakfast. They do cook eggs to order. The hotel was very clean. Elevators were a crap shoot on how they worked. read more

I expected this be a great place to create an experience for myself and those who follow me through my travels. I'm doing a solo trip to Paris therefore I'll only need a table for one (1). Upon my entry I had been in line for about 45 minutes around 7:30pm on a Saturday night. Just as I was about to be at the top of the line the homestead ask how many in my party and I said "1". She comes back and says they don't have a table for 1. She offered me to drink at the bar and leave saying it would take a while to be served and the food wasn't that great at the bar. I just looked at her then she said she needed to speak with her manager. After another 15 minute wait I ask for his answer and she said she had not had time to ask. So I said ok. Then I moved to the top of the line but she kept assisting every one except me. Finally the man who may have been the manager open the rope for me to come in. Once I sat at a high top table within about 5 minutes she comes and ask if I mind giving up the chair that my bag was sitting in. All of this was annoying which made the rest of the evening here "ok". The host decreased my thoughts on this place. Hopefully I can visit again with a different experience. The bottom line? The ambience is laid back. You can come in jeans or a suit/dress. Infants and children are welcome. The view is absolutely stunning. The live DJ, the decor and lighting really pull it together. FYI the seating is high table to with high bar stools or mini lounge chairs for one person or they have other mini sofas for two. The balcony is also available with a clear view of the Eiffel Tower. Last thing. The food is just tapas so eat before you come. And the brought the chair back as I was about to leave. I would come back again. read more

One of the best views in Paris. We had a full view of the Eiffel Tower from our balcony and we were steps from the Eiffel and several cute cafes. It was a very clean hotel with nice sized rooms. There's an on-site restaurant and there were also scooters available courtesy of the hotel. Overall it was an amazing experience to celebrate our 1 year anniversary. Would definitely stay here again. read more

Hôtel Pullman Paris Eiffel Tower - Hotels Near Me - Paris, 75

Lovely hotel with clean spacious rooms. Great restaurant. Please do not think view of the Eiffel Tower is part of your hotel experience. You have to pay separately to go to the roof to view the Eiffel Tower. read more

You can't get a hotel closer to the Eiffel Tower twith better views than the Pullman. Make sure that you request a room on a high floor for the best view. The room is clean, beds are comfortable. The bathroom is spacious with a rain shower head and a regular shower head and the toilet paper isn't cheap tp! The staff are all very pleasant and help in any way they can. The breakfast is buffet style. They offer a wide variety of hot and cold foods, fruit, yogurt, breads, croissants, juices and coffee. They also offer on site COVID testing for those who need a test to travel. You can not go wrong with a stay at the Pullman. read more

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This is a great hotel! Get a view of the Eiffel Tower! So beautiful and will complete your Paris vacation. Great service and very clean!

Beautiful hotel located just a couple of short blocks from the Eiffel Tower. My husband booked the room overlooking the Eiffel Tower and the breakfast buffet. The room was very large and clean. We had everything we could possibly need. There was a fully stocked mini-fridge (extra cost), free coffee, tea and cookies. The entire front of the room was glass so we had a beautiful view when we opened the curtains. The balcony was great to have but didn't have chairs which would have been nice. The breakfast buffet downstairs was great. They had freshly squeezed juices, an omelet station and all of the other basics. There was plenty of seating too. The concierge and staff here was great. read more

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Came here for trip and wanted to be close to the excel tower abs man the view did not disappoint. We literally were right there. It was nice to be close and walk around the tower. I felt location was in the middle of everything honestly. The tv selection was horrible only a few channels. I honestly enjoyed the food we ordered room service a few times and ate everything. We ate at the bar several times and like everything and the drinks. We made a friend with the bartender so he gave us tips on places to go around the city. I felt the room could have been a little nicer and more modern as far as the furniture and stuff but the bed was comfy and fluffy. The staff was nice and accommodating and English speaking. There were taxi lined up in front so never had to wait. We were worried about getting around with the strikes but we didn't have an issue read more

Hôtel Pullman Paris Eiffel Tower - Room view - Hotels Near Me - Paris, 75

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The Pullman Hotel, in short, is very Americanized. Which is not necessarily bad or good. It just depends on what you're looking for. If your looking for location, it's so-so. But if you're looking for a location with a view, it's so perfect. (You would have to, though, explicitly book a room with an Eiffel Tower view, with a balcony is best.) Upon entry into the room, the smart decor was eye-catching but for a discerning eye more design than durability, more style than substance, as the room looked both new and worn. But the point was the balcony view, and at that point the value of the room became clear. The slanted angle from which the balcony view reveals the tower makes you feel like you're sneaking a glance of something you don't deserve to get a glimpse of full frontal. The semi-busy street below and busy soccer (or fútbol) field across the street offer a bustling background that doesn't detract from the view but puts it into context. As nearby restaurants tended to be more touristy than authentic (evidenced by a quick stroll as well as a scroll - Yelp and TripAdvisor searches), and since we had been through a long day with our airlines having lost our luggage, we had room service from their far-from-Parisian California Bistro downstairs. Thankfully service was prompt and affordable (based on American hotel standards). The meal and portions were also ultimately filling, even though the flavors could have been more fulfilling. Were there scuffs and damages to the decor that detracted from the style and sophistication of the room? Yes. Was there a Vegas-style mini bar, where a sensor is installed to shamelessly closely monitor the overcharging of a beverage? Yes. Was the elevator inconsistent and the stairs a consistent choice for those of our floor? Yes. But the occupants were largely American (largely), so we (Americans) could use the stairs. The elevator situation was visibly inconvenient, though, for some of the older guests and guests with restricted mobility, so despite my European conversion to pro-stairs, the elevators simply need to be fixed. Even still, the nighttime lights of the Eiffel Tower that drew us out to the balcony dimmed any deficiencies with the room and washed us in wonder, especially every hour on the hour, when the mesmerizing flashing lights would flicker faster and faster to mark the moment and our stay as both fairy-tale and fleeting. read more

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BLUF i just wasn't wowed or blown away, and do NOT recommend! The place is close to the eiffel tour and looks nice on the outside but it's out dated! Upon entry we were greeted promptly and had high hopes but once we got into the room it went downhill. The carpet was stained and there was a unique odor. Luckily we carried bath and body works room sprays to neutralize this. Additionally if you're short the bathroom is poorly designed. The shower tub combo is extremely high. I'm 6 feet tall and it was above my knee to enter the shower, this can be troublesome especially if you're shorter and very dangerous. Also our A/C/thermostat really wasn't putting out, it was on and running but it was extremely hot most nights. The bed is firm and the pillows suck. The staff overall was super friendly though and this brings the rating up slightly. The breakfast was better than expected and served as buffet style but most things weren't really hot and were room temperature or cold. The gym is very basic but has most things you need. I will say I chose the classic room garden view with balcony, and from seeing other rooms in passing they may be nicer. The concierge for me was very useful in booking tours and giving recommendations, but they did change daily. Overall, I would not recommend. read more

The location was good for restaurants, but not for metro, used Uber. The room had no drawers to put ur clothes in we used our suitcases as a drawer and a tiny closet which was weird cuz the room was large especially for Europe. Although the tub was beautiful, it was so tall it was scary to get in and out of especially if u r older. The key cards did not work well at all. Had to keep going to the desk for a new one. The rooms are spacious, the staff friendly, and had the best burger ever in the restaurant when we arrived. Will go somewhere else next trip mostly cuz of the tub problem. read more

"Romantic" 5 year Anniversary getaway stay at Accors Pullman Paris hotel turns into Nightmare from HELL I am beyond disappointed at the level of service my husband and I received at Accors Pullman Eiffel Tower hotel. This was our second stop of our two week Anniversary trip after staying at the Ampersand Hotel in London (which was an absolute amazing stay and experience) and we were most excited about staying here because it was a recommendation from our family. We choose the superior room with the Eiffel Tower view. When it was time for bed we noticed an insect on the ceiling , then we noticed another one, then it flew on my husband , and I have a sensitivity to mosquitoes. As we began to try to kill them we saw another one. At that point we had enough and we went down to the service desk and explained the situation . The service desk was so insensitive to the fact that there were bugs. It felt like we were being blamed because the first thing we were asked was "did we keep the windows open". We just checked in a few hours ago and went to dinner and came back to bugs. They then said don't worry about it. I again explained how I did not feel comfortable sleeping with bugs that could fly down on me and bite me. They then said well it could have been housekeeping. They suggested to let our house keeper know to not open the window. We were so put off at that point that we asked to be switched to a different room. They said no, because it is fully booked and they cannot accommodate. They then said they will have someone come to kill the insects in the room. One of the representatives mentioned that the room can be sprayed and the windows can be open to let the air out for any scent that the insect killing spray would leave. My husband then questioned, if the windows are open then wouldn't there be more bugs coming in? The representative acknowledged that this could be a possibility and then agreed that it would not be a good idea to open the windows. We went back to the room and were astonished at what transpired next as this nightmare continued. A representative came to the room with insect spray and began spraying this poisonous insect spray all over the ceiling directly over our bed and pillows (as pictured below). My husband immediately questioned this given that this was sprayed right over where we would be laying our heads, and naturally anything sprayed up will typically come down. We were immediately told no it is fine, nothing was sprayed on the bed and it appears there are no more mosquitoes. The representative left as me and my husband were really trying to comprehend what really just transpired and shocked that this just really happened. We immediately knew there's no way we were going to lay our heads down where this poisonous spray appeared to land. So we called down to the service desk from our room multiple times with no answer. My husband was forced to go back to the lobby since we couldn't get a hold of service from our room. He requested new pillows and explained that we weren't comfortable using those pillows. The representative advised they would have someone bring new pillows to our room. About 15 minutes later we received a knock on our door with pillows that had no pillow cases and looked like old oversized throw pillows from a couch (as pictured below). At this point it was well past midnight; so me and my husband were left to sleep head first at the foot of the bed without pillows. We are absolutely appalled at the experience we've had. The lack of concern for our issues and the way this was handled was far less than appropriate. The continuous comments by the representatives stating "it's not a problem" and "don't worry about it", just poured fuel to this nightmare of an experience. We barely slept and were extremely uncomfortable for the first night. We wouldn't wish this experience on anyone and I hope AccorsHotels/Pullman Hotels could learn from our horrible experience to treat customers with the empathy and concern that is necessary when unfortunate circumstances like this occurs. We hope our last two nights are the dream of an experience we were expecting (will post an update at conclusion of our stay). read more

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Awesome accommodation! Clean (spacious) rooms, great service, so close to the Eiffel Tower. I would recommend this hotel to all of my friends. read more

2700 USD for 1 week here. You pay for the location; the picture of you off the balcony with the Eiffel tower closeby. Thats about it. Service: friendly but very slow. Walls are thin here, so yes, you can hear people around you doing things. Unfortunately upstairs we had a kid who like to run around. Then some couple near by us liked to.... Loudly project their love for one another lol. The restaurant downstairs is overpriced and the service there was bad. I suggest, if you really wanna flex here, stay one night, then move somewhere else. Another nuisance was when we were trying to sleep and they had a performance going on outside until 2100; banging drums and music kept me up and frustrated. read more

do NOT stay here AC not working in two rooms had to move from first. second room AC went out after 24 hrs after we were all unpacked for a 4 day PRE payed stay. NO help from front des. REPEAT DO NOT STAY here read more

We're staying here while vacationing on our honeymoon. Upon arrival, hotel staff immediately took our bags into a side room off the lobby, (even though our room was ready). The following morning I found my luggage had been tampered and items missing. When I went downstairs to the lobby to speak with a manager, I was approached by a female staff member whom wasn't epathetic. At first she wouldn't tell me her title or if she was the manager. She was not a manager. She advised the manager was away and would contact me upon their return. We've made a second request but still haven't had contact with a manager on day 4 of our 5 day stay. We learned from staff that there are no cameras located in the room off the lobby that our luggage had been pulled into. The manager does not care about discussing our concerns. The room needs a deep cleaning. Paint is peeling from the ceiling. Water running down back wall of sink onto our clean towels. The ironing board is dirty. Dirt/dust build up and debris around ceiling and filtration vents, (gross). Paint touch ups needed. Bathroom not sanitized. Toilet feels loose and moves slightly when sitting down. Sink has draining issues. Establishment lacks adequate hospitality experience. Cannot see Seine River or Eiffel tower from inside the room. I will not stay again or recommend to others, simply because I do not feel safe and secure here. read more

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