We (me, husband, 14 month old baby) stayed at this hotel for 6 nights during our recent trip to Paris, and overall I recommend it, especially for families traveling with babies/young kids.
Pros:
*Great location in the 6th arrondisement, right near Jardin du Luxembourg (a great place for families), Montparnasse (major train/metro station) and the Montparnasse creperies (some of the few decent restaurants in Paris open before 7 pm), and a reasonable walk to most Rive Gauche tourist attractions.
*Breakfast was pretty good - the pastries, especially the original croissants, were above average even by French standards, and they also had eggs, potatoes, meats and yogurt. Would have loved more fresh fruit, but that was easily remedied by hitting the grocery store around the corner. Nice long hours for breakfast (7-10:30).
*We arrived at noon very sleep-deprived off a redeye flight. They worked hard to get us into our room as soon as possible, and we were in the room within about half an hour, even though the official check-in time is not until 2 pm.
*They arranged private car transport for us to/from CDG, which was fast, friendly and very efficient, if not exactly cheap.
*The lobby is absolutely beautiful (and huge by European standards). There is a sitting room with tall ceilings and a skylight (and a lovely courtyard off of it) that became my favorite place to read. There are also very nice public bathrooms, two desktop computers (one has a US keyboard), free wifi and a large (for Europe) elevator that can accommodate two adults, a stroller, and suitcases.
*Reasonable prices, especially for suites. We were able to get a "junior suite" (which was really a true suite, with a door between the living room and bedroom) for what I consider a pretty reasonable price. Space is very limited in Paris and most other hotels wanted two-three times what we paid here for anything resembling a suite.
*Our room wasn't as fancy as the lobby/breakfast area, but was clean, comfortable and spacious by European standards.
Cons:
*The maid we met was very kind, but pretty incompetent. We had taken extra towels and soaps on purpose, and she removed all but one towel and one bar of soap - not very practical for two adults and a baby! She also threw out lots of things we wanted to keep, like plastic water bottles that we planned on refilling with tap water (these bottles were sitting by the sink, not discarded on the floor). Housekeeping was also weirdly aggressive about coming in the room, and when we had the Do Not Disturb sign up (which we did for much of the afternoon, thanks to a napping baby), they would CALL the room, asking to be let in. They did this repeatedly even after we asked them to stop calling. Thankfully the calls never woke our baby, but I would have been pretty annoyed if they did.
*One day we overslept and my husband ran down right at 10:30 to grab some croissants that were still sitting out. The breakfast room manager literally chased him away while yelling at him. Given that the croissants are obviously being thrown away and not reused the next day, what's the harm in letting a guest take a few to go?
*The service at breakfast was terrible in general. They were supposed to come around and ask what you wanted to drink, but some days they never came around at all, and when they did they took forever to bring the drinks. Also the coffee was TERRIBLE. I'm not a coffee snob by any means but even I could tell this coffee was very very bad.
*When we went to check out, they said we had taken some things from the mini-bar we didn't take. They removed the charges when I complained, but check your bill carefully. read more