I might be biased because I work there now. But I've been a customer for several years; and I…read morechanged careers because I love not only the product but the mission, the demographic and the empowerment of being a woman feeling good in fitness clothing and achieving goals. This location is a tough one to pull in crowds but it does. Why? Excellent service, products and reputation!

Long blonde haired employee ( pretty young looking ) I believe her name was either emily or emma…read morefrom what I overheard and she was extremely dismissive. I asked one question about a sale and she rolled her eyes so obviously I thought she was being sarcastic. I was proven wrong when the demeanor in which she answered lined up exactly with her previous action. Extremely disappointed with my interaction here and I would not recommend if you enjoy happy interactions at places you wish to spend money at!

Instant wood! I mean....there's wood on the floors and walls. Look, I'm a slopfag. I wear…read morecarhartt and work clothes and my look is.... rough around the edges. There are no designer clothing labels or trendy fashion forward items in my closet. That said I hadn't been to crossgates in awhile and had no idea there was a carhartt store here! An entire store! Maybe I'm getting a little too excited? They have a very complete selection of everything carhartt. Coats, shirts, jeans, boots, belts, hats, socks... hell even wallets. They have many items that you wont find at Sears and the like. They also have a frequent shopper rewards program which could be dangerous. The staff is courteous and helpful but not overbearing and pushy.

Not to be confused with Gape, which is something else entirely…read more Pretty typical Gap Store at the Crossgates Mall in Albany, a Mall which is as massive as your Dad's beer belly, and while this Gap is useful if you're a Gap fan, it's a little bit expensive. Then again selection is not too bad, and although sometimes it gets busy, it was dead the last time I was in here so I was able to look around like I had the whole store to myself.

On Sunday, I visited Crossgates Mall before the Christmas crowds swarmed the place. I went into…read moreGap. The sales people didn't offer any greeting or help, but stayed by the registers to discuss some personal things. As I was leaving, I heard the cashier say someone she was texting/talking to was "retarded." This kind of language should not be tolerated at any major retail store. I was the only one in the store at the time (other than the salespeople) but I couldn't believe she was using such careless and inappropriate language.

-495 stars This is the saddest store I've ever come across…read more It's messier than Ross on Black Friday, you can't find your size because on each table the clothes are in one big pile. The customer service is basically like Forever 21 so you're on your own, and when you find someone they have no clue about the sizes/promotions/current prices. This place gives me anxiety :(

i paid with apple pay and they did not tell me how much the shirt was. i only saw what the price…read morewas once my apple pay went through. when i was signing the receipt i saw that this ugly "i my boyfriend" shirt was $40. (keep in mind that i had asked for a black or white shirt, but they gave me gray). Then i was like oh no can i have my money back? i don't want the shirt anymore, and the girl told me that there was no way for me to get my money back only because i paid with apple pay. AS A BUSINESS YOU GUYS SHOULD BE HAVING A BETTER SYSTEM AND MORE TRAINED PEOPLE TO WORK W. DO NOT WASTE YOUR MONEY.

Overcharged $60, no receipt given, after three (3) discolored and blurred copies were made from…read morehigh quality images by employee who pocketed cash given to pay this fee after refusal to show printed pricing and/or reprint images correctly. She refused to show pricing list to justify the price which accounted for prints only, not shirts, just prints from images given from home. No receipt was given after taking payment of $60 in cash from $100 bill given. After I asked for a receipt it took her 10 minutes to make a false receipt showing $57.20 as the total charged, not $60, with change tendered in amount of $2.80 from payment of $60. Not the $100 used to pay total of $60 which is what she charged. It is absolutely ridiculous.

What a WONDERFUL GEM named Acuba works at the Eddie Bauer outlet in Albany. Always friendly and…read moreanxious to help with any questions and problems the customer has no matter how busy the store may be. She provides the personal and warm touch that is absent from so many businesses in this day and age. Even remembers your name! I had a holiday gift item that was not available in the size I needed and Acuba took down my phone number and called personally to tell me my item was in and on reserve at the store. Sure enough it was there when I stopped by to get it! Eddie Bauer is a ''go to'' store for me and it is in large part because of the welcoming customer experience and ease of any necessary returns.

Over a busy holiday weekend we had a very good experience with plenty of friendly help and plenty…read morein stock.