I'm rating a recent purchase, and it's based on no accountability and ownership of the Salesperson…read more I am submitted a formal service complaint regarding my recent purchase of the Matrix S Force Performance Trainer from the Columbia, MD store. Upon delivery, the team did not bring batteries and therefore could not verify that the unit powered on. I purchased the required batteries that same evening, but the equipment still failed to power up. This appears to be due to either a loose or disconnected console mast wire or a faulty console. I immediately contacted my salesperson, Bryan Fortini, via email and voicemail. He did not respond. When I visited the store in person, he stated there was nothing he could do except report it to the delivery team. This is unacceptable. As the salesperson and my primary point of contact, he represents the company and should have responded promptly and taken ownership of the issue. The lack of responsiveness and ownership in this situation is extremely disappointing--especially considering that our household has invested over $15K in Johnson Fitness equipment since 2021. We've purchased multiple products, including an Octane Fitness elliptical, a Matrix stationary bike, a treadmill, and the Matrix S-Force Trainer, to build out our home gym. Given this level of commitment and loyalty, I expect a much higher standard of service. This experience falls well short of how a repeat customer should be treated.

I purchased my Oxbridge WaterRower about two months ago and to be honest the only reason I…read morepurchased it from JF&W was because of the excellent customer service that I received from the Store Manager Nathan Laakko. I had contacted other local JF&W stores to see which store had the WaterRower I needed in stock but the only person who truly answered my questions and was super helpful from time of purchase to pick up was Nathan. To me this means a lot, especially during the COVID-19 Crisis where so many people seem to not care about their customers. If I ever am in the market for gym equipment I'd definitely contact Nathan first.

Truly great customer service! Our old elliptical had mechanical issues and, in shopping for a new…read moreone, we wound up at Johnson's in Rockville. While we liked some of the options, we mentioned to John that what we REALLY wanted was to repair our old elliptical, but that we'd been frustrated in our contacts with the manufacturer's technicians. Even though it potentially meant the loss of a sale, he gave us a service recommendation, which worked out well for us. We were quite impressed by John's helpfulness and integrity. When our our elliptical finally does bite the dust, we are definitely going to go to Johnson's for the replacement !

Had INCREDIBLE service here because of sales, knowledge, and strategy of John Bailey. Because of…read moreJohn I chose the best health exercise options of my life.

One of MoCo's best kept secrets for fitness gear. Their stuff stands well on its own. I used brands…read morelike REP, Giant Lifting, and Xebex. and the brands McCarty hold are breaths of fresh air in the current fitness equipment market in Montgomery County. You won't find cheap rowers, bikes, barbells or squat racks here that won't last for a few months. I wish I knew about McCarty Fitness Supply sooner before I bought other brands online, I would have set up my home gym faster at a more affordable rate, but I'm glad I found out as soon as I did. I found out about this store while looking through Facebook Marketplace for gym equipment and stumbling across a listing by the owner, and I'm not disappointed. If you are a fitness enthusiast, home gym owner, or commercial gym owner, who wants better than what you'd get at your local Walmart and need some good equipment from dumbbells to Squat Racks, Manual Treadmills, and Air Bikes that could compete with some of the best, then go here. PS: The Body Solid R300 rower that they sell, is as close to the Concept2 as you can get. And they changed locations, their new location is 1315 East Gude Drive Rockville, MD

A+++ customer service. Definitely my local go-to home gym needs. The in-store display and selection…read moreis solid...definitely worth a visit for anyone.

Here's what you need to know- BUMPER PLATES AND DUMBBELLS IN STOCK! Brian McGuinness will Hook you…read moreup if you swing by - at home fitness heaven. New and refurbished towers, treadmills, elliptical, etc #shoplocal

Do not do business here. This business sold me a Waterower machine, natural color, for $1,499 plus…read moretax ($89). They said it was commercial grade and worth $3,000. I looked it up online and the same model, new, costs $1,199. I then called the manufacturer and they looked up the serial number. The unit I purchased was built in 2017. I called the store and asked what they would do to remedy the situation. Because they had already paid commissions to the sales rep (I bought this 2 days ago), they were willing to take it back for a full in-store credit or give me back $300. I don't want a credit because I don't trust the store, and the $300 refund makes it equivalent to the price of a new unit, yet it's six years old and has a one warranty from the store. The manufacturer said they are not an authorized reseller so I'm not sure how they would initiate a warranty repair. I called back the next day to facilitate then refund and asked if perhaps I could just pay them the amount they paid the sales rep in commission and then get a full refund. The owner got very upset with my line of questioning and eventually hung up. No refund. I have reported them to the Better Business Bureau. This is a dishonest company that is more worried more about having to take back commission from their sales rep than they are making the customer happy. Do not do business here.

Excellent! Thank you so much Chip! Love the new/refurbished bike. Chip was honest from minute I…read morephoned - helping me sort through what I was looking for. I visited the showroom (clean & organized) and was able to test out the equipment. He was very thorough with refurbishment, fair with the price, and fast delivery.

super knowledgeable and patient. excellent service. responded quickly and patiently answered all…read morequestions.

Bought a Matrix A30 Elliptical here back in November 2018... seemed a little pricey at the time,…read morebut I was tired of getting equipment that felt flimsy and that ended up breaking after a year or so. Machine was delivered and set up right on time and exactly as I needed it... and it was AWESOME. My entire family loves working out on it - incredibly well built and sturdy, very quiet, and workouts can span from something nice and light to a real soul-killer. About 3 months ago, the resistance stopped working... and I thought to myself "uhoh... here we go again... I'm going to call and get the runaround and this will never get fixed." I called and Bob picked up, took my information, submitted a work order - and the service repair request was in... I was very surprised with how easy and responsive they were. About two weeks went by as I waited for the repair part... so I followed up with service... and they apologized, stating that the part was backordered and they were having trouble finding a replacement due to COVID. Now I'm getting a little skeptical... thinking "here we go again with the runaround." But sure enough - a week or two later, the part showed up... and Fit Repairs set up an appointment to come do the repair two days later... Two days later - the repair person, Charles, from Fit Repairs shows up - very professional, extremely nice, and he proceeded to work on the machine... he worked on it for over TWO HOURS... and I could tell he was doing his very best to get things to work. Turned out that he needed an additional part to complete it... but my problem was that we were moving in a few weeks, so I could not wait another month for it to arrive. Charles said that he couldn't guarantee anything, but he would personally put in the order and make sure it gets delivered in time (and I'm thinking in the back of my head "sure.. here we go again..."). But... two days later I get a package with the new part - and Fit Repairs set up an appointment almost immediately. Charles came out again - and was able to get everything working perfectly (which was not easy... I watched some of the work - the man knew what he was doing). So... first, I want to apologize for ever doubting those in customer support - Bobby, Johnson Fitness, Fit Repairs, Charles, etc, and thank you all for your help... you all surprised me with the level of professionalism, responsiveness, and customer obsession. I've become jaded by too many bad experiences with other companies... this experience was truly something great. Finally - if you're looking for some good fitness equipment and were ever concerned about the support you'd receive down the road... buy it here. You won't be disappointed.

Do not call this company to have anyone install gym equipment. Johnson Fitness recommended…read moreAffordable Fitness Movers to come out and finish a gym install for me. They said Affordable Fitness Movers were their installer. They charged me $200 to finish an install that took 30 minutes. Complete rip off.

Purchased a Maintenance Contract and after the first visit, they disappeared for the entire year…read moreand only resurfaced recently since it is now time to purchase another contract--NOT! Discussed this with Deanna, Client Account Manager and she said she had given her phone to another employee. Poor customer service! Now, you know!

Decided to head up from DC. Their website, that they control, said they are open until 8 pm…read more Saturday. Show up, their front door says open until 6 pm on Saturday. I show up at 6:10, an hour and 40 minutes before their website says they close. What kind of retail store can't get their hours straight on their own materials?

What a nice fitness equipment shop right in Annapolis. I was searching for a new treadmill and…read moredecided to explore the options here. I owned a treadmill that I bought from a big box sporting goods store, so I thought I was familiar with the options and sales approach. My assumptions were wrong. At Johnson the focus is on service and product knowledge. The sales person knew the products and was able to explain the various pros and cons without seeming pushy or too explainy (if that is a word). Their products and prices cater to those willing to spend significantly more than one would pay at a big box. However, the quality is leaps and bounds over those products too. Delivery, setup, and take away of the old machine was about $350 on top of the sales price. I feel the process and overall experience was excellent. Although the prices are higher than other places, it may be a case of you pay for what you get. Definitely would recommend Johnson's to people in my circle.

Absolutely the best and most thorough buying experience I've had in a very long time. I was greeted…read moreby Steve, who I later found out is the store manager. He was super friendly and very knowledgeable as I inquired about the right elliptical for me, about a month ago. Steve had me test all of the brands I was considering - thank goodness he gave me water and a seat in a massage chair in between my test runs - and gave me quotes on the two models I narrowed down to, in my quest for the right elliptical. I returned a month later after doing more research and testing of equipment and chose the model I felt the most comfortable on. Buying it was a breeze! I called Steve to inform him that I was coming back out there to buy it ....by the time I got there, the paperwork was done and I just signed in the dotted line! It took longer for me to drive there than it did for me to buy it ha! So, the elliptical arrived and the gentlemen who assembled it were professional and quick! They were done assembling it within 15 mins! I immediately started my exercise regimen and haven't stopped yet. I love my new elliptical - suspension trainer! I would ABSOLUTELY recommend Johnson Wellness and Steve when looking for any type of exercise equipment. I almost forgot! I had some trouble locating the numbers on the machine to input in the registration process. I called the store and spoke with Andrew who was just as nice and professional as Steve! TOP NOTCH customer service and I felt that I received the best deal. EXCELLENT!!