I have tried to use this government service, and observed them in action with other citizens, and I…read morefind them not just rude, unprofessional, confrontational and arbitrary - but I think racist -
When I was last there, I witness a Hispanic woman in her late twenties brought a cat in with a nice cat carrier. She admitted the cat had been living under her desk in her garage office for the last month and after a month decided she did not want to take care of it anymore. The Hispanic man in his mid to late 30's, who was very friendly to this one person said "No problem".
Then a white elderly lady came in with one of those cardboard cat carriers, told them this cat was found under her deck and would not leave. She advised the employee that her husband had a respiratory problem and could not keep the cat.
The employee's demeaner totally changed, from open and friendly to overtly rude. He told the elderly white lady "The cat was too friendly, and that it must belong to someone" and thus would not take it; not sure how we could determine all these cat demeanors inside boxes, and to be blunt - I think it was the race of the person carrying the cat, not the cat itself.
The elderly white lady told him that she would have to leave the cat in the parking lot, since it was wild and could not take it home for medical reasons. The employee threatened her not to do that with an aggressive voice, then said he would call the police and have her arrested if she did that. He then closely and aggressively followed her out the door, and then glared at the elderly lady as she left the parking lot.
Since I am a white male, who was also bringing in a feral cat for health reasons, I just left. A week later, my niece (who took the cat home with her since I could not keep it, again due to health reasons) tried again. She got the same attitude, and had to leave with the cat.
Why are we paying taxes for this service and why are the employees allowed to be so arbitrary - to the point they seem to make decisions not on the animal that is brought in, but the race of the person who is bringing it in?