I got some good quality glasses here and paid for a warranty on the $1000 "blended bifocal carbon lenses with tint for bright sunlight". I already had good quality titanium frame for them to fit. Glasses are crucial for me as I have deteriorating vision due to glaucoma and well, aging and eye sensitivity retina problem. Expensive glasses but I appreciated the quality. Fast forward three years to living out of state now, gardening in bushes that whacked me in the face knocking and badly bending the frames. The lenses were still perfect. I sent the whole thing back to this eyeglass shop in December ( insured for full cost ) with a signature required, guaranteed delivery, so I knew they were received. I had purchased a warranty on them.
No one called. When I called to find out about them no one knew where they were. I had to call a half dozen times to finally get help. I agreed to pay for new frames then silence again from this vendor and the technician handling it just never followed through or did anything to move the process forward with no frame options offered and failed he even to call when he said he would and always told me how busy the shop was serving PRESENT customers. I fell to the "wayside" again and again, although I emphasized that my eye problems were worsening and the replacement store readers I bought and had to use to see, seemed to cause eye strain, that was getting worse and worse with reddening, discharge resulting and increasing discomfort.
A n entire month passed with the same excuses and no real care my condition and my need
dropping from sight in this group, just telling me they were busy. I felt clearly my eye problems and need for help were of no consequence to the staff. They all made me feel, this was a huge bother to them, and always referring to all the work they had to do for others there and how busy they were.
Finally finally glasses were ordered( I picked new frames within one hour of receiving options) and $400 dollars was paid by me for replacement frames. I told the technician several times my address and PO Box and also asked him several times to expedite delivery and paid an extra$50 for that. I also told him several times to should be insured for full value, and a signature required since we had had trouble with post office and UPS deliveries just" never arriving".
The glasses did not ever arrive. UPS claimed they were "left at front door"( I have no front door) and they apparently cannot be found, nor do they know who supposedly delivered the parcel that contained them
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I have no glasses, am sickened with frustration with these people and after hearing that they did not arrive and saying that they would trace them, the inattentive "over-busy with real clients" technician has not even communicated with me in a week and a half following. He did admit that he failed to insure them for full value and did not request a signature delivery because " he did not see a box to check for that". UPS has no idea where the glasses are, but admits NO deliveries have actually been brought up to mhouse in a rural location here. I still have no glasses and no further follow up unsurprisingly from this vendor!
They emailed me my prescription though and suggested I get some made locally.
Otherwise vanished!
So. Grab you purse hold it tightly shut and go somewhere ELSE to have your glasses made. Absolutely the worst service and follow up care ever from opticians! It is in my opinion a high priced "clip "shop, offering bogus warranties, plus they have no qualms about displaying their indifference to a patient's medical problems resulting from their inattentive unavailable service. No conscious caring place for medical services or glasses. read more
