Terrible experience with my second child using the orthodontist here. She went for an orthodontist…read moreexam about braces in May and was told she she needed braces and an expander but they were too booked and required a return visit. We showed up May 20 for braces and I paid the deposit in cash. Her first bracket came off on the 24th after business hours, followed by another on the 25th (not eating, but simply laying her head onto a pillow) She is only 8 years old and was panicking because it hurt and the wire was poking. I assured her Monday morning, we'd get her fixed up. Call at 8am Monday/june 3rd to be told the orthodontist is not there and they can't help- only make her comfortable. As they are attempting to replace bands- another bracket breaks off in the dental chair. This was a poor job to begin with. Then I'm told that she can't see an orthodontist to get it fixed until June 20.. so for 3 weeks, she has only 3 brackets on her teeth and little wire. I said it was unacceptable and asked them to take the braces off and refund me. Who puts braces on a small child but isn't present to help in the event she needs it?! Unreal. I'll be disputing charges and asking for a refund to go elsewhere. This is not where you go for braces

Today was a terrible day for my three daughters, who had an appointment for cleaning. an assistant…read morenamed "tammy" did nothing but treat them badly, talking loudly not to mention yelling about the cavities they have, roughly touching their faces and brushing too hard, apart from humiliating my 17 year old daughter telling her that she shouldn't anymore never be there again, because she was already an adult and had to go to a dentist for adults. I want to mention that I was not present, because because of my work, my husband had to take them. If I had been present, another would be the story. I called to make a report, Maria answered me very kindly, but I know that as in most cases not even that "tammy" will receive a call.

I took my three kids to Dr. Guy and he was awful. He treated the kids pretty well but me…read moreterribly. I actually let my kids have sugar and he acted like it was the worst thing in the world. I cried after. The staff was nice, though. I would NEVER, NEVER go back. We LOVE Dr. Griffin.

Went today and he made me feel like the worst mother ever. If your child has no sugar at any time…read morethen he is the dentist for you. Also told me what need to be done right beside her which made her freak out. The staff was nice but that's the only pleasant thing from the visit.

Absolute lazy front office cannot determine an eligibility for a covered patient. Hygiene…read moreappointment cancelled due to the front office Lesley was too lazy to confirm eligibility for a covered patient. I ended up calling the insurance provider on a three-way call to fix this. The Insurance rep sent the information to the lazy Lesley to confirm. Never again will I or my family ever use elemental. Too bad, because I like their dentist and hygienist.

Dr.Hawkins ,is amazing ,she listens to her patients,l was amazed at the great quality of service…read more She is always smiling and explains everything. Best dentist in Lufkin l have ever used. Clinic is clean,and the reception from the staff is so thoughtful and cheerful. Never had to wait pass my appointment. Paula. B.

At first I was agitated with this place. My son was complaining of a hurt tooth, but as a new…read morepatient an appointment was months out. The gal wasn't appearing very sympathetic about it and suggested calling the pediatric clinic in Lufkin. I signed up for the waitlist with Dr. Criss and got a text for a first come first serve cancellation 2 weeks earlier than scheduled. Yes!! This place only takes ERS dental coverage (ie state/college employees) and Medicaid, so if you don't have those it's out of pocket. The wait room is colorful and festive. There are iPads for the kids to play on as well. Check in process was quick. The actual dental staff was SO friendly and knew just how to work with my son (who's had some bad dental experiences). He is very hard to get to sit still and keep his hands to himself. (He'll push away the staff if he feels what they're doing hurts). The dental hygienist (by a miracle) got my son to keep his hands on his belly the entire time for her cleaning and exam. She even went out of her way to check our insurance to make sure he was due for a cleaning and it would be covered. (Confusion with my son having two dental plans previously). The hygienist patiently waited while my son picked out the perfect toothbrush for his cleaning bag. She chatted with him in language he understood about better brushing (which isn't easy with a newly turned 5 year old). I also watched the staff have incredible patience with a special needs client in the office that day. The child clearly had an aversion to being touched and compliant, but the staff rocked it with distractions. Dr. Criss was fabulous as well!! She listened to the problems, asked my son in his own words what was wrong and even helped us with other behavior issues (ie - finger sucking). Dr. Criss gave us tools and gadgets at no cost to take home and try. A plus was Dr. Cross grew up with our prior dentist (who's 5 hours away)! The world is a small place and we were blessed to find Dr. Criss here in Nacogdoches. I don't want anyone else to touch my son's teeth. I feel like she's set a new bar for my son to enjoy going to the dentist now.

Dr.Criss and her staff are the best staff i have ever encountered. Not only are they awesome to the…read morekids but the parents as well. I wouldnt choose any other dentist with my children teeth.

Dr Giffin may be good at his work but he's rude. My child is never happy when he leaves here from…read morehis appointment.

My kids had been going to him for awhile, until he force fed my three year old sedation medication…read more He's traumatized to say the least of anyone associated with the medical field. Office staff are super nice.

Another visit to my dental clinic. Unlike other dentists who only deals with one cavity at a time,…read moremaking it more expensive adding dr visit charges on top of each tooth problem. My dentist was able to fill 5 (FIVE) ! Cavities on one visit ! They put a plastic rubber mold in my mouth which made it easy for me to keep my mouth open & did it efficiently and Very quick for the amount of work he had to do. When he finished, I actually said, "Your done already?! You did Everything?! I'm amazed at the staff there! Only one job for each staff member. They work like a well greased wheel. No backups or mistakes & they all work well together ! The staff have been together for years & have been picked to fit with each other. So polite to each other & happy! They have radio transmitters for big jobs like mine. They can call in staff, extra supplies, & can connect with each other if need be. ALL of this makes a relaxed happy patient. We Know we are in competent hands. Go see them. Insurances taken here.

I originally wrote a much more detailed review. I wish I could post that, as it details my…read moreexperience from start to finish (I know I would've liked to see this before I went in), but it was too long for Yelp. I'll just share a few bullet points about my wisdom teeth removal experience: - The dentist does not come across as very friendly or sympathetic. It might just be the way he talks, but it's not all that reassuring when you're undergoing surgery from him. - A couple of the dental assistants are very nice, but some of them seem sort of antisocial, which, again, is not very reassuring. - The communicated everything I was about to experience and what I needed to know for recovery very well. - I was not knocked out for my procedure, and the valium and nitrous they gave me didn't do much to make me sleepy either, so I was very alert and conscious throughout the procedure. - I felt every hit with the hammer, every stab of the needle, and every breaking of the tooth. It was horrifying. - They gave me a break midway through and told me we could wait and do the other half later, which I appreciated. I wanted to get it over with. - Every second of it was painful (though numbed, I felt all the pressure). I had a panic attack in the middle of it and cried twice - and I'm not usually the type to react like that. - The cost was decent. Overall, I don't think I'll be back to LOL. I feel slightly traumatized by what I experienced, though I don't know if this is the normal experience.

The best dentist in Palestine. She will work with you to accommodate your needs. Very friendly and…read morestaff are great. Keep up the excellent work guy's.

This lady is as good as it gets. She listens, she has skillful hands and a sharp eye. Her staff…read moreis wonderful and accomidating. She was able to install fillings that lasted when others could not. Just cannot say enough good things about her and her staff.

Outstanding! The staff was incredibly good with the kids. Everything from the timeliness of the…read morevisit to getting all 3 of my kids in at once so I wasn't playing the waiting game in the lobby made the trip smooth. The staff used kid friendly language to keep the kids from being scared, and played cartoons above their heads to keep them distracted. I can't think of any way to further improve the level of care and excellence I saw here for pediatric dentistry.

Office staff very rude, best of luck to all who trust your kids with this staff…read more Used to be friendly and helpful, something changed at this firm in last several years. Dollars over service it feels from a family who used to enjoy this dental office. Best of luck.

My aforementioned son is now 4 and goes to great dentists in College Station. They also have…read moreconfirmed he does not need major work to remove cavities. They are still so tiny it is pointless. He still does not complain of pain. We saved over $1k and a traumatic event for our son by getting a second opinion. I still am just baffled that Dr. Frazier is okay with performing major work on children just for profit. So crooked!!! PLEASE go get a second opinion if you ever get a recommendation from Dr. Frazier to give your child "sleepy juice"!

Words can't describe what an amazing pediatric dentist she is and how it reflects so well with the…read moreteam she has. From someone who did not grow up with the best dental hygiene I knew the minute my toddler had all her teeth in that she would visit the dentist the day she turned 1. It has been 4 years now and it's always a pleasure to visit this facility. I am taking preventive measure on my toddler to have the best dental hygiene possible. Thank you doctor Frazier and team for always making our visit as fun and easy going as possible

Needed an emergency extraction and these guys came through so beautifully for the situation! They…read morewere professional and guided me painlessly through the ordeal! So grateful!

From the owner: Are you seeking a dental practice that can provide all the care your family needs in a warm, caring…read moreenvironment? Lufkin Family Dental serves patients in Lufkin and the surrounding communities with top quality, comfortable treatment. We offer a personalized approach to your oral health for everything you need to care for your smile under one roof. Our staff is lead by Derek Williams, DDS and takes the time to get to know our patients, explain any necessary procedures you may need and provide you with all the comforts of home. We want your experience with us to be as pleasant as possible. Every detail of our office, from scheduling your appointments to making sure you are relaxed during your treatments, is important to us. Whether you need a simple cleaning or a complete smile makeover, our friendly staff is here to help give you the smile you've always wanted while maintaining or improving optimal oral health. We offer: General Dentistry Cosmetic Treatments Dental Restorations Procedures for Children Dental Emergencies Orthodontics And more... We accept most dental insurance plans and even provide affordable, flexible payment options for non-insured patients. Be sure to visit our financials page for more information. Need one appointment for everyone? We provide family block appointments so you can get everyone in on the same day. Book your appointment online or call to schedule a consultation with us today!