At first I was agitated with this place. My son was complaining of a hurt tooth, but as a new…read morepatient an appointment was months out. The gal wasn't appearing very sympathetic about it and suggested calling the pediatric clinic in Lufkin. I signed up for the waitlist with Dr. Criss and got a text for a first come first serve cancellation 2 weeks earlier than scheduled. Yes!! This place only takes ERS dental coverage (ie state/college employees) and Medicaid, so if you don't have those it's out of pocket. The wait room is colorful and festive. There are iPads for the kids to play on as well. Check in process was quick. The actual dental staff was SO friendly and knew just how to work with my son (who's had some bad dental experiences). He is very hard to get to sit still and keep his hands to himself. (He'll push away the staff if he feels what they're doing hurts). The dental hygienist (by a miracle) got my son to keep his hands on his belly the entire time for her cleaning and exam. She even went out of her way to check our insurance to make sure he was due for a cleaning and it would be covered. (Confusion with my son having two dental plans previously). The hygienist patiently waited while my son picked out the perfect toothbrush for his cleaning bag. She chatted with him in language he understood about better brushing (which isn't easy with a newly turned 5 year old). I also watched the staff have incredible patience with a special needs client in the office that day. The child clearly had an aversion to being touched and compliant, but the staff rocked it with distractions. Dr. Criss was fabulous as well!! She listened to the problems, asked my son in his own words what was wrong and even helped us with other behavior issues (ie - finger sucking). Dr. Criss gave us tools and gadgets at no cost to take home and try. A plus was Dr. Cross grew up with our prior dentist (who's 5 hours away)! The world is a small place and we were blessed to find Dr. Criss here in Nacogdoches. I don't want anyone else to touch my son's teeth. I feel like she's set a new bar for my son to enjoy going to the dentist now.

Dr.Criss and her staff are the best staff i have ever encountered. Not only are they awesome to the…read morekids but the parents as well. I wouldnt choose any other dentist with my children teeth.

Paid in advance for a cleaning. Unfortunately it never happened. Doctor who tended to me was rude…read more After getting up from the chair in the exam room and walking out to the front desk, the lovely lady at the desk told me I was going to get my refund in 15 days... month later I have not received a refund. I've maintained contact with the front staff via email and unfortunately nothing has changed. Although I was told that some other charges were paid from my refund (which I didn't authorize) nor I was never sent a invoice for the difference. Unfortunately I am going to have to bring this matter up my financial institution and to the TSBDE. I feel for certain employees who actually care about you at this facility. The fact that they have to work with such less-than physicians.

I showed up 15 minutes ahead of my appointment, aware that my insurance information wasn't pulling…read morefor them, only to realize the mistake was my own. I had been giving medical insurance information instead. So when I got there and we worked it out, I was grateful. Fast forward 50 minutes that included another patient - who arrived after me - being pulled back and zero communication from anyone in the time following, I left. According to the other reviews, I'm sure they would have been great. That's why I chose them in the first place. Communication is key, especially after 45 minutes. A simple, "There was an emergency" or literally anything would have been fine. I had nothing to do following my appointment. We're expected to show up, on time, or risk losing our appointment. It's a shame they don't give us the same courtesy.

Absolute lazy front office cannot determine an eligibility for a covered patient. Hygiene…read moreappointment cancelled due to the front office Lesley was too lazy to confirm eligibility for a covered patient. I ended up calling the insurance provider on a three-way call to fix this. The Insurance rep sent the information to the lazy Lesley to confirm. Never again will I or my family ever use elemental. Too bad, because I like their dentist and hygienist.

Dr.Hawkins ,is amazing ,she listens to her patients,l was amazed at the great quality of service…read more She is always smiling and explains everything. Best dentist in Lufkin l have ever used. Clinic is clean,and the reception from the staff is so thoughtful and cheerful. Never had to wait pass my appointment. Paula. B.

Needed an emergency extraction and these guys came through so beautifully for the situation! They…read morewere professional and guided me painlessly through the ordeal! So grateful!

From the owner: Are you seeking a dental practice that can provide all the care your family needs in a warm, caring…read moreenvironment? Lufkin Family Dental serves patients in Lufkin and the surrounding communities with top quality, comfortable treatment. We offer a personalized approach to your oral health for everything you need to care for your smile under one roof. Our staff is lead by Derek Williams, DDS and takes the time to get to know our patients, explain any necessary procedures you may need and provide you with all the comforts of home. We want your experience with us to be as pleasant as possible. Every detail of our office, from scheduling your appointments to making sure you are relaxed during your treatments, is important to us. Whether you need a simple cleaning or a complete smile makeover, our friendly staff is here to help give you the smile you've always wanted while maintaining or improving optimal oral health. We offer: General Dentistry Cosmetic Treatments Dental Restorations Procedures for Children Dental Emergencies Orthodontics And more... We accept most dental insurance plans and even provide affordable, flexible payment options for non-insured patients. Be sure to visit our financials page for more information. Need one appointment for everyone? We provide family block appointments so you can get everyone in on the same day. Book your appointment online or call to schedule a consultation with us today!

Dr. Ante is a very good Dentist. He did a root canal on me and was very thorough and efficient. The…read moreprices are affordable too.

From the owner: Teeth cleaning,Root canals,Tooth extractions,teeth whitening,Veneers,Crowns,Custom fittings,Full…read moredentures,Partial Dentures.