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    Steven Puffer, DMD

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Steven Puffer, DMD

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    11 years ago

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    Deluxe Dental

    Deluxe Dental

    3.5(8 reviews)
    3.3 mi

    I am leaving a one-star review due to repeated substandard care, misleading explanations, and…read morerefusal to take responsibility for permanent dental damage. I initially came in for a cavity on my front tooth. I was told a root canal might be needed but was advised a filling was sufficient and that the tooth was "fine." When I left, the tooth was visibly bright yellow and rough. I raised this concern immediately and was told to "GIVE IT TIME" and that if the tooth did not turn black, it could be visually corrected later. I relied on this explanation in good faith. It was later disclosed that the office did not have the correct enamel shade or proper finishing tools to restore the tooth. I returned for a second visit solely to correct the appearance. A different dentist again drilled the tooth, confirmed a root canal was not needed, and stated the office still lacked the correct shade and tools. During this visit, the dentist's hand slipped, chipping my front tooth and injuring my gum, causing prolonged bleeding. The tooth was left yellow and further damaged. My front tooth has now been drilled twice and is structurally compromised. I have since been advised that an IMPLANT is now my only option--an outcome that may have been avoided with proper care and transparency. Additional concerns include poorly placed fillings that prevent flossing, over-sanding of another tooth, and being charged for a cleaning that did not occur. Despite this, no refund, corrective care, or accountability was offered. As a military wife and mother without dental insurance, all care was paid out of pocket. If you value transparency, quality work, and accountability--especially for visible dental work--I recommend seeking care elsewhere rather than Deluxe Dental in Nacogdoches, Texas. Texas State Board of Dental Examiners

    The cleaning wasn't gentle, and they made me wait 20 minutes in the middle of my own appointment…read morebecause apparently the dentist decided to just go ahead and start a whole ass operation on someone else while my X-rays were being taken.

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    Steven Puffer, DMD - generaldentistry - Updated May 2026

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