Called dozen times to schedule appointment, cracked crown while I waited. Emailed also. No…read moreresponse or assistance 6 months nobody reached out!

This has been turned over to Secretary of State for senior abuse…read more.... NEVER TRUST THESE GUYS IF YOU ARE A SENIOR ON A LIMITED INCOME... called weeks ago to schedule this appointment because you said you take UHC insurance....you lied to me..... i gave my insurance card to secretary she checked them, coppied them gave them back to me saying , it will be just a minute....never informing me you do not take UHC insurance I asked before X-rays how much co pay will cost, girl said she will inform me before anything is done....she lied also.... you have quite the scam going for you. Posing as a Christian place is the worst part about it.... no one informed me that my insurance was not taken ... I have reported everything to the insurance carrier and they said they will forward this to someone else... It seems you are scamming more than just us... thanks for being the worst part of Nacogdoches .. UPDATE... I CONTACTED LEGAL AT MAIN OFFICE AT Panola Dental owner is Brent Stephen's dds...SPOKE TO THE SO CALLED LEAD PERSON IN MAIN OFFICE WHO INFORMED ME THE GIRL WAS NEW, YET THEY STILL STOLE MONEY FROM ME FOR THERE ERROR... DON'T LET THE CHRISTIAN MUSIC IN THE WATING ROOM FOOL YOU.... THE REAL WOLVES ARE THE OFFICE STAFF ....

I had fair to poor dentists before, and had feared dental appointments. This changed with Summer…read moreEnlow and her staff. Enlow & staff are very friendly and very good with pain management; and make everybody feel at home. They are very professional and are very good at dental work and general teeth cleaning. This is the first dental office I used that will administer nitrous oxide gas that relives pain and stress. Now I enjoy my dental visits. Summer Enlow's office is expanding and accepting new patients. I hear that they are good working with children and I do see children in the waiting room.

Dr. Enlow and her assistant Casey Jo were able to successfully perform work on my special sensory…read moreneeds 6yo son that other area dentists could not. I would highly recommend, and hope we can continue the remainder of his major care with Dr. Enlow's office. Thank you so much!

I showed up 15 minutes ahead of my appointment, aware that my insurance information wasn't pulling…read morefor them, only to realize the mistake was my own. I had been giving medical insurance information instead. So when I got there and we worked it out, I was grateful. Fast forward 50 minutes that included another patient - who arrived after me - being pulled back and zero communication from anyone in the time following, I left. According to the other reviews, I'm sure they would have been great. That's why I chose them in the first place. Communication is key, especially after 45 minutes. A simple, "There was an emergency" or literally anything would have been fine. I had nothing to do following my appointment. We're expected to show up, on time, or risk losing our appointment. It's a shame they don't give us the same courtesy.

If you value your time, your money, or basic respect, avoid this office. My daughter's follow-up…read moreappointment, recommended by the dentist, was cancelled without notice because I "didn't confirm," even though my previous appointment went forward under the same circumstances. No text reminder, no warning, nothing. When I arrived after taking off work and paying for childcare, the receptionist rolled her eyes at me in front of my child and offered no help. Only after I called back later was I told there was a same-day opening -- something they never mentioned while I was standing there. Rude, inconsistent, and completely dismissive of patient care.

I cannot say enough good things about this group. From receptionist, to hygienists, to dentist,…read morethey are All kind, helpful, and genuinely concerned about your well being. The search is over...I've found my dentist!

From the owner: Sedation Dentistry (Parenteral), Implant Dentistry, Family Dentistry, State-of-the-Art Radiography.read more

I had a crown pop off on Friday afternoon. Dr. Erwin and his team went above and beyond to get me…read morefixed up before closing. I had a short wait and all the staff were wonderful. Dr. Erwin was very friendly and professional. He was also very thorough and confirmed all was well in several ways. I did not experience any of the negative comment in the prior rating, in fact the complete opposite. My family will definitely use Dr. Erwin as our dentist since we are new to the area.

I was not happy with this dentist at all. He could care less that you were there. He was not caring…read morewas very short with every answer. He completed both mine and my husbands cleanings out of all my years I have never had a cleaning done SO fast! It was done in under 10 minutes, there is no way my teeth were cleaned properly that quick. In all the years of getting cleanings they have been 20-30 minute cleanings. I do not recommend him to anyone. I wish I would of chosen another location to use my new insurance on. I could go on and on about this visit. He was very rude to my husband about all of his concerns that he had and was very short with his answers as well. His X-Ray Tech was very sweet and nice and the dental assistant was sweet in the room, that was probably the only positive thing about the visit. We spent more time in waiting room, getting x-rays, and at checkout than we did in the room with the dentist during our cleaning and consult.

I am leaving a one-star review due to repeated substandard care, misleading explanations, and…read morerefusal to take responsibility for permanent dental damage. I initially came in for a cavity on my front tooth. I was told a root canal might be needed but was advised a filling was sufficient and that the tooth was "fine." When I left, the tooth was visibly bright yellow and rough. I raised this concern immediately and was told to "GIVE IT TIME" and that if the tooth did not turn black, it could be visually corrected later. I relied on this explanation in good faith. It was later disclosed that the office did not have the correct enamel shade or proper finishing tools to restore the tooth. I returned for a second visit solely to correct the appearance. A different dentist again drilled the tooth, confirmed a root canal was not needed, and stated the office still lacked the correct shade and tools. During this visit, the dentist's hand slipped, chipping my front tooth and injuring my gum, causing prolonged bleeding. The tooth was left yellow and further damaged. My front tooth has now been drilled twice and is structurally compromised. I have since been advised that an IMPLANT is now my only option--an outcome that may have been avoided with proper care and transparency. Additional concerns include poorly placed fillings that prevent flossing, over-sanding of another tooth, and being charged for a cleaning that did not occur. Despite this, no refund, corrective care, or accountability was offered. As a military wife and mother without dental insurance, all care was paid out of pocket. If you value transparency, quality work, and accountability--especially for visible dental work--I recommend seeking care elsewhere rather than Deluxe Dental in Nacogdoches, Texas. Texas State Board of Dental Examiners

The cleaning wasn't gentle, and they made me wait 20 minutes in the middle of my own appointment…read morebecause apparently the dentist decided to just go ahead and start a whole ass operation on someone else while my X-rays were being taken.

I called for an urgent matter, my crown came off! They were so helpful, they explained that it was…read morea short day, but they could see me if I was able to come straight in. I drove over imm, and was so glad I did. The office staff was so friendly, and they were able to get it taken care of right away. I liked the dentist, Dr. Smith. I would highly recommend these friendly, professional people. They didn't try to push addit services, they just handled my problem in a competent, professional manner. I would go back if I need any additional services or care. I am so thankful to have it done, It was so nice to be relieved of the anxiety I was feeling about that crown coming off!

Best Dentist in Nacogdoches for sure…read more Super amazing staff, very friendly and make you feel comfortable. Prices are very affordable. Dr. Puffer has done the best of any dentist I've had and I've had like 5 . Highly recommended.

The people are patient & very courteous. I would…read morerecommend any one to go their, they will treat you with respect & care. Each one carry them selves in a professional manner. You will not go wrong, with East Texas Community Health Services. Located at 1210 Douglass Rd. May God cover every health Care worker & the people of of God, that's on the front line. May God bless and keep you. What ever job you hold, Every body is somebody, no body is left out. Stay Safe & prayerful. Lord protect us from dangers seen & un - seen. Thanks !!