There's a reason why the internet will never overtake retail stores completely. Part of that is because you can walk into stores like guitar center, ask if you can make a ukulele sound more metal and be assisted by people like Matt who will hook a distortion pedal up to the smallest ukulele in the store. Thanks for always being awesome guitar center and associate Matt. read more

My excitement to see a Guitar Center open in Dublin, turned to disappointment when I visited and found very few high end acoustic guitars. GC has lots of guitars in the $300-$400 range, but few over $1000 and none that I'd consider high end. The Concord and San Mateo stores carry many top line guitars so when I'm in the market again, I will shop at one of those locations. read more

I was in the Dublin's Guitar Center, testing out a $1900 guitar as a gift to myself. I was rudely addressed by the store manager and left the store. I will take my business to Guitar Center in San Jose, where they treat individuals who look like me with professionalism. read more

I went in 2 nights ago to buy my husband an acoustic guitar for his birthday. Knowing virtually nothing about guitars Adam was amazingly patient as he answered all my questions and really educated me on styles, performance and sound of acoustic guitars. It was a pleasure to buy from him and I will return for accessories in the future. Adam, thanks for all your help and fantastic service! read more

Finally a guitar center close to home! A decently sized guitar center! Pretty knowledgeable and friendly staff. Parking spots are okay, could use some improvement. read more

I really appreciate the fact that the item I wanted(Tascam cd recorder)was not only in stock but was priced reasonably. I really like the fact that this cd recorder can record onto different types of cd-r's. What really stood out for me was the service I received, I wasn't treated like a bum off of the street even though I wasn't dressed the best, I wasn't made to feel like I was unwelcome. I will be back to eventually upgrade my bass guitar amp!! read more

Grant was the instructor for both of my kids with their guitar lessons, both kids couldn't believe how patient he is! I really appreciated that he kept my youngest interested by teaching him to play songs that he got to pick like Beastie Boys, AC/DC and Star Wars. My son even played Happy Birthday to his dad on his birthday. The staff didn't complain when the kids played with the other instruments in the lobby either. Thank you Grant for teaching my kids to be proud of their new skills. -a very happy Mom read more

Stopped in on my way home from work pretty much committed to buying a new practice amp. When I got to the store a couple of guys were playing/jamming on some of the Fender amps so I checked out some guitars until they were done. When space opened up I plugged into a 15 watt Blues Junior set to about 3 on the volume. After about 2 minutes of trying it out, abruptly and without any tact I was told by an employee "you're gonna have to turn it down" ,nothing else, just said it and walked away. I've spent over a thousand dollars over the past 18 months at this particular site, not a fortune but still significant. Not sure if it was my playing or what, but if I can't demo an amp for a few minutes I won't be buying it or anything else from GC. Same amp is available on Amazon Prime. read more

The acoustic guitar room here sucks compared to the San Jose and Emeryville locations. There's no separate room for higher end guitars. But more sad is that the better guitars are hanging way up on the wall, its impossible to try without getting a tall ladder. The only guitars you can try out are the cheapo ones. If you're shopping for a good guitar, try shop at the San Jose or Emeryville locations. I'm not familiar with the San Mateo location yet. read more

This is easily one of the worst Guitar Centers I've been to. I'm not sure why someone decided to build a new one here. Best Buy tried to sell guitars in this same area and failed miserably. The Bay Area is already saturated with other Guitar Centers with larger selections, platinum rooms, and better service. I usually shop at the Concord location which is a good store. The only reason I was here was to check out a used guitar. On the day I went there weren't very many customers but I was completely ignored. The employees were too busy talking amongst themselves or making frequent trips to the storage area in the back. The selection is also lacking. There isn't as much wall space dedicated to guitars and the space isn't used efficiently. Instead of continuous lines of guitars, there's signs or displays sitting in between. I've got to hand it to other stores for being able to cram as many guitars as possible onto a wall. If you are looking for anything high-end you're better off heading to any other Bay Area GC. read more

Went in tonight to check out the store and buy some accessories. Miller greeted us and helped with a great attitude through our whole visit. Would go back just to have Miller help us! read more

Great store to have in the area. Needs to improve on customer service. Having to stand around and wait for 20 minutes for someone to help and having to flag workers for their attention is not okay. And the gentleman with the long hair needs to definitely work on his customer service. Not friendly at all. When you ask for help he brushes you right off. As a repeat customer I avoid at all cost asking him for any assistance. BJ is the only reason I still go to this store - great service, nice and super helpful. read more

There are definitely some people who make a huge difference for a business. This review is for the long haired rocker named Nick (careful - the great employee is Nick with an N - don't be fooled by an employee with a similar sounding name). Nick was tremendous and turned my day around, and deserves more than this positive review. I had previously spoken with Nick on the phone a couple of times, initially looking for a specific Martin guitar. I wanted a used one initially, and Nick said he would give a good price on a new one, so we worked out a time for me to come in and see what he could do. When I got to the store, another employee with a similar sounding name said we'd spoken on the phone but there were none of the guitars I was looking for in stock anywhere except in modesto and he proceeded to try to sell me another guitar, which really felt like a bait and switch. I left the store I'd driven 45 minutes to get to with an extremely sour taste in my mouth and empty handed, with no intention of ever returning to that store again. Then about halfway home I received a voice mail from Nick apologizing and saying there was confusion and the other salesperson I met wasn't him and he would make it right, please call him back. To make a long story short, Nick showed there are still good salespeople working at guitar center that have integrity and want people to have a good experience. Surprisingly, Nick was able to convince me to turn my car around and return a second time to guitar center in dublin and he'd make this right. I'm not the easiest customer to please but on this day, Nick listened to me complain then was able to reverse my negative experience to an extremely positive one for this store. I look forward to seeing Nick when I need some more gear from guitar center. I am loving my new guitar, thanks Nick! Again, long haired rocker is Nick. Avoid similar sounding names. read more

This review is dedicated to the guitar center repair guy. He is so considerate, accurate, hard-working and focused. My input jack on my Martin DRS1 comes off consistently. I have gone to him and this time he put in a part that will prevent it from coming off again. He went out of his way to make the experience as wonderful as possible. Thank you, sir! read more

My visit to Guitar center this past weekend really sucked the store employee that helped me couldn't tell me anything about the spics of the product that I needed to buy and the store was out of boom mic stands and mic pop filters. The employee made me feel unwelcomed and the customer service vibe was completely missing I won't be returning back to this location. read more

What a great store! I know they just opened but holy mother of god the place looks fantastic. The store is laid out in one giant space and can get loud - typical for a music store. The staff seemed very enthusiastic, regardless of whether you're just looking or buying - they seem to be really into it. I wasn't there to shop, I was in the area and wanted to check the store out and I honestly wish I lived closer to it as I would love for it to be my local store. I'll definitely stop by again when I'm in East Bay. read more

This store is great! Jackie was very helpful in getting me a travel case for my keyboard. She made every effort to make sure that I got the right one for traveling, and that it would be TSA approved. She provided awesome service and was very friendly. They also sold the case cheaper than what I found online, and it is of very high quality. read more

Very helpful floor service helped unpack and setup a full synthesizer on the floor for me and even helped me carry it out and put it in my car! The floor manager, Scott, was pleasant and knowledgeable throughout the couple-day period I kept coming back and buying more gear for the synth. I've been back now a few times some weeks after and have already been helped nicely and efficiently by staff who really know their stuff. Couldn't be happier with the service, they even hooked me up with some savings I didn't know about and saved me a good dollar. read more

Not a fan...at all. It's been said before but the stock is not impressive. Lots of cheap stuff to attract the unsuspecting beginner and their nice stuff is so heavily used by people that it may as well be used. Chatted with the staff when they bothered to come around and didn't get the feeling they had been at it for very long. I'm not a snobby know it all professional but some of the comments the staff made about their products were downright incorrect. I love the reviews of people saying "I had a better experience at this / that Guitar Center". Stop driving all over the bay area to different GC locations. You're driving past multiple mom and pop shops that deserve to be checked out. read more

Written on behalf of my wife. I took my son into Guitar Center for help with restringing his guitar. We were greeted by Brian, who immediately stopped what he was doing and looked us both in the eyes to ask us what he could help us with. We told him what we needed and he said he was able to help us with that. He took one look at the guitar and offered us some preventative advice and took us over to show us the parts he would recommend that ultimately would save us a lot of money in the long run. He showed us 3 different items, and didn't pressure us to buy the most expensive one, just gave advice about each one. He took us back to work on the guitar, had a few issues with the guitar because it was so old, and kept trying until he got it. We were in and out in less time than it took to drive there. My son was extremely happy that he would get to take it home the same day and would be able to start playing it. If you have problems with your guitar, I suggest you take it to Guitar Center. Brian's customer service skills are exceptional. He makes the customer feel valued. He listens to the customer, offers sound advice, is honest and isn't pushy in selling items. Thank you Brian! read more

A Very under staffed store. It was very hard to find someone to get some help, and the one person helped me was getting interrupted by other staff the entire time. read more

Great first-time experience with the Dublin store! Very well-stocked and organized, and all of the staff were helpful and very friendly even though I was buying just a $5 item. (Mick - the toggle switch cap FIT! Yay!) ;-) I will return for strings and other items as needed. Highly recommend this location! Thanks again... read more

The customer service at this Guitar Center is phenomenal. The Concord store sent Dublin the same defective and incomplete guitar I had tested. I was told that they would send a brand new guitar. The employees in Dublin went above and beyond to fix the other store's mistake. Tony, their guitar repair specialist, did some tests and confirmed that the guitar had major electrical issues. He talked through all of the tests as he did them and helped me understand the electrical problems came from defective switches and wiring. Scott, the customer service manager, and Jose, the assistant manager, both went out of their way to find a complete and fully functional version of the guitar I had originally purchased. They called stores across the country and did everything they could to find a complete guitar to make the situation right. As a result, my terrible experience with Concord turned into an excellent one in Dublin. This is exactly how customer service is supposed to be! read more

I've been into this new store several times since it's so convenient to my office. It's so nice and clean compared to all the other guitar center stores that are run down and usually dirty. The staff is always very friendly. I've been looking at guitars, nothing in particular, just waiting for that next special one, you know. They have a couple of nice acoustics, and several entry level to semi intermediate electrics. It's a decent assortment, but no platinum or custom shop pieces. Maybe because they're new. Still holding out and hoping for a better selection like all their other stores have. You'd think since economically they're located in a much higher income area then the other Bay Area stores they would. It doesn't seem to make since. But again, they're really new, so maybe they don't fully stock the new stores. We'll see. If you want to get your kids involved in music though, this is definitely the place to go. Tons of families walking through every time I've gone. They have lessons at this location which I guess is fairly new to all the stores. The rooms I've walked passed each time look really nice. They're always packed in the evenings. It's nice to see so many young new wanna be musicians! Guitar Center, thank you for adding this very long overdue location. Now please add some guitars! Other than that, this store is awesome! read more

The people are great in this store, but the bottom line is that they don't stock it well at all. I live in Dublin, but in the past month I have made two trips to the Concord store and one trip to the San Jose store for pretty basic stuff just because the Dublin store DOESN'T STOCK IT! I'm not sure why you would open a new location and then expect people to wait 3-7 days to have things shipped to the store. It's great to have them close by for the little stuff, but I have been VERY disappointed in their selection and inventory. read more

I went into to get my guitar fixed because of a minor issue I was having with it. The repair tech was super friendly and fixed the issue in minutes, I will definitely be coming here for all of my repair needs! read more