I haven't had a bad experience in this store yet. I've bought 3 guitars this year. Financed one, they worked the price down on the other one and shipped one in for me. Great costumer service, Corey is the man, Mik is awesome. Good people. Thanks for everything guys. read more

Went in to look at a column array I have been researching (JBL Eon One Mk2). The floor model to the one was not working at all and Corey helped me out with testing a brand new one before considering buying it. He left me to play around with it privately and not bother me. I ended up buying it thanks to Corey's fantastic customer service. It was also nice Corey boxed it back up and loaded it in my car for me. Super helpful. read more

The it self looked ok. But the strangest thing we were here with a client dor over 45 minutes not staff asked if we needed assistance. The bathrooms BOTH were disgusting . 1 had poop splashed all over the tol​iet. The other was just simply nasty poop all i side the toliet. JUST NASTY read more

Bought a guitar that the website said they had in stock. Called hours later for an update on my order, not only did they not have it in stock, they didn't know I placed the order. Seems like they don't update the website. Not the ideal experience for my first purchase here. read more

We got our Martin Guitar from Guitar Center for my boyfriend! Yay!!!! Thanks Corey, our sales person for being patient and kind, while we were there picking our guitars. He is super helpful. Thanks Corey!! read more

Guitar Center - Guitar Stores Near Me - Dublin, California

Front desk guys are great, avoid repair guy at all costs. Won't get you right the first time and will charge you twice to correct his own mistakes. read more

Just wanted to give a shoutout to Giller! (hopefully I spelled their name right) Super helpful and knowledgeable and helped me figure out exactly what I needed! Awesome customer service and as someone who is very new into the world of guitars I was very grateful for their help and advice!!! You rock dude ! :) read more

Attentive and helpful staff! More helpful at this site than the San Jose location. Last time I went to the SJ store, I waited about 25 minutes until a staff member approached me. I normally check out speakers and lighting whenever I'm at GC. This time, I was in the market for a new 88-key digital piano. Initially, I ordered a brand new Roland from them during a holiday sale, to be delivered to my house. But the one that was delivered was obviously used or a floor model, not in original box with no power adaptor and manual. So I returned it to this store and reordered a brand new Roland keyboard, in box! Staff was very helpful and understanding in this process. These pianos at the time were back-ordered, so I had no problem waiting for it. I opted for the keyboard to be sent to the store instead of my house, just to be sure it's exactly what I wanted. Almost 3 months later, staff notified me that my (unopened) piano finally arrived. I was appreciative that they were still apologetic about the earlier mishap. Thanks to the Dublin team for following up with me, honoring the initial holiday sale price (from months ago), and loading the piano in my car! read more

I hadn't been here in awhile (or any of my other favorite stores) thanks to Covid. It could be because of the fact I stopped in on Christmas Eve (wasn't busy at all by the way) after a few day rush, or maybe another reason but I was surprised how dirty the store actually was. Tags, pieces of cardboard, plastic bits, and stuff tracked in on people's shoes was all over the floor. Many of the shelves had a thick layer of dust on them too. My first response was possible Covid cut backs on staff, but there seemed to be quite a few associates standing around and available. With that said, I had atleast 3 people ask me if I needed assistance, and everyone was super helpful, knowledgeable about the product offerings, and helped me pick out the gift I needed. I'll try not to wait as long for my next visit, and look forward to updating my review at that time. read more

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Very good customer service from Corey very helpful and patient would definitely recommend

Saw online they had a used PRS SE electric guitar that I was interested in. I like to try out guitars before buying. I am so happy that Guitar Center sells used instruments and that there are physical stores where we can check them out. The salesman Mik helped me out. He was great. He was very nice and very knowledgeable. He told me he has owned PRS guitars and he gave me a lot of helpful information. I did end up getting the guitar and Mik made the buying experience a nice one. read more

Absolutely despicable service and experience from the Dublin Guitar Center. We made a $2k purchase online for store pickup in Dublin because they said they had it in stock. We received the confirmation that it was ready to pickup the same day. The next day we drove 40 miles to pick it up and it all went downhill fast. We arrived at the store and parked in their designated pickup spots to check in. We waited over 30 minutes and saw people who came after us leave before us with their equipment. Someone finally comes out, says we're all good good to go and puts our setup in the backseat. The item did not come in a box and was loose so we assumed it was just the floor model, no biggie. The associate says it wasn't in the right place and that's why it took so long. We head out to grab lunch before driving back home and as we go to move it to the trunk so it won't get stolen we notice that nothing was included, no cables, no manual, no power supply at all. We call the store and say that we just picked up an order and they didn't give us any of the accessories it comes with. The first person doesn't say anything about the situation and just asks "from who?" I'm supposed to remember someone's name when they don't introduce themselves and the interaction last 2 minutes. Luckily we remembered seeing 2 letters and ultimately figured out the person. The first person hands off the phone to the person that gave us the equipment and didn't explain anything so we had to go over the same speech that they didn't give us anything and the first things they say is "oh shit", asks what kind of cord is missing (how the hell should I know if you don't give a cord or a manual) and says he will put us on hold and check the back. We never received an apology. We were on hold for 20 minutes and someone else picks up and asks "who are you holding for?" then they put us back on hold. Finally the person that originally helped up gets back on the lines and says they can't find it and has to try calling the Ops Manager, and would call us back when they found it. We share that we need it resolved now because we need to get back home since we have plans after lunch and a 40 mile trip each way is not tenable. The person then gets an attitude when it's not our fault. Your store said it was ready the day before, to find out it wasn't ready or even in the right spot. Again, no apology through the entire exchange. We grab lunch and drive back to the store. There were at least 5 employees walking around the store, not including the person that looks like they are stationed at lessons. Multiple pass by and say they'll help us in a minute but none of them ever came back. Finally after a man finishes a sale, he starts messing with inventory while we were literally standing there while he finished the previous transaction and pulled items from the back. Finally he asks "have you been helped" and we go over the same song and dance of explaining and he hands us some generic cords and a computer printed and stapled packet and says "here you go". No box, no apology, no explanation. We ask if these are official cords from the manufacturer that come with the setup and he says "what?" we ask again and he says "it's just a standard XX cord" in the worst attitude. We ask well what happens if it's not working or causes an issue. "Bring it back" that's it end of conversation. This was by far the worst experience we've had in a long time at any store and not one apology when the issues were all caused by this store. Again, their store said it was in stock, their store said it was ready for pickup the day before, their store put it in the wrong place, their store didn't give us any of the cords or manuals, their store NEVER apologized. Like saying sorry and reassuring that the cords would work and saying that if anything goes wrong we could bring it back could have conveyed the exact same message but left us with a better experience overall. The only positive goes to the dude at the lessons table that came up with the HunterxHunter shirt on who was friendly. read more

I usually try to shop from my local small businesses, but when looking for a banjo for Xmas gift giving, my local music store didn't have one. Guitar Center had them in stock, and since the closest one is 45 min away from me, I ordered for online for store pickup, to avoid the lines. It took the store a full day to have my banjo ready for pickup...when ready, I made the drive. When going in the store, I saw two long lines at the cash register but was relieved to see a small line at the pickup desk. I waited about 15 min until my turn.... Then the employee told me I had to wait in the long line with everyone else. What? He saw me waiting there.... At the desk that said Customer Service and Pick-ups!?!? I voiced my frustration and the went to the back of the line. Finally when I made my way back to the front, I had to wait another 10 minutes for them to find my order! He finally came back with my banjo in a box. When I got home, I saw the banjo had not been prepared with the bridge - and there were no instructions!!!!! I am so thankful for my local music store, Main Street Music in downtown Tracy. I took the banjo to them - they installed the bridge and tuned the instrument for me - something any neighborhood store would do for you when you buy an instrument. Stay Away from Guitar Center!!! read more

Its nice to be able to try a new guitar, but I like new guitars not ones hung up on the wall and "Tested" for months. The guitar hangers can be problematic and damage the headstock. I just returned a "new" Les Paul" b/c of that issue. It was in reality actually open box and damaged. GC needs to protect the "new" guitars from pocket keys, coins, belt buckles, studs etc. Attentive employees are needed to watch rookies from messing up guitars. Better hangers are required. read more

Can't say enough about Nathan at your Dublin location. I drove an hour from Modesto for good customer service and I'm so glad I did. I came in not knowing a single thing about drums and he took the time and walked me through about 5 different drum sets, amps, pedals, chairs etc until we found the perfect setup. I'm a DM for a sales company, and you guys should feel lucky to have him. I would have recruited him in a heartbeat if I didn't believe he was going to do big things in the music industry. S/o to you Nathan! Definitely will be doing more business with you in the future. Thank you! Ps. I know we were laughing about how long it was probably going to take me to set this up, but I handled it in under an hour. Good recommendation on the YouTube videos! read more

Guitar Center - Guitar Stores Near Me - Dublin, California

This store has a bunch of rookies. I returned the online order and they don't even give me back my tax correct amount. Never open the item either. They are like crooks trying best to get your money. I called the online numbers the associate was able to returned all of my money back. Avoid going here due to circumstances lying to customer. read more

(This review is for my experience about 2.5 years ago) They have a pretty generous return policy for the guitars. However, the guy seemed a little bit annoyed when I returned the guitar near the end of the return window. If that's the case I think it would probably be better just to make the return window shorter. One thing I wished I'd remembered to do was offered to pay for the strings. They'd been pretty worn out by the time I returned the guitar. What happened was I initially bought the guitar (a $600 Martin) intending to keep it and use it for my song for the short film "Let's Eat". I practiced my butt off. Then a miracle happened and I found a legit guitarist who was not only better than me but owned a much better-sounding guitar. We ended up recording his playing and it saved the song. To decide whether to keep the guitar I then did an A/B comparison between my playing and his. The difference was quite palpable not only in the playing but also in the fundamental sound quality of the guitars themselves. I could not justify keeping this guitar knowing that my standards had risen and I wouldn't even use it in my own songs in the future. If anything, if I wanted to keep a guitar it would have to be better than the one I had bought. So I returned this guitar knowing that in the future I might want to buy and keep a better guitar from Guitar Center. The guy at the counter was also the one who served me on the day I bought the guitar, so he might've assumed I was taking advantage of their return policy. I wanted to set the record straight that absolutely none of the sound produced by that guitar was used in any of my songs/recordings. read more

Disappointing . Selling 'New' broken equipment. Manager is useless. Wouldn't recommend stepping foot in here if you're interested in reliable music equipment. Spend your money elsewhere and support another business. read more

I took my vintage (80's) telecaster in to get Fender Locking tuners installed. James did an amazing job. My tele finally stays in tune and looks and sounds great. I'd bring any one of my guitars there if needed. Thanks, James! read more

Guitar Center - My new tuners - Guitar Stores Near Me - Dublin, California

I have been playing guitar for about five years, self taught. I went down there from where I live which took about half an hour to get there because I wanted to look at some acoustic guitars. that room where they have all the guitars up on the wall that little sound room I started trying out a guitar and a salesman comes in. Keep in mind that I understand sales yada yada yada. I was having a difficult enough time trying to listen to the tone and sound of the guitar and try to remember different songs that I knew and the salesman kept talking to me. It was quite annoying and had he not been there I possibly might've bought a guitar if I could try many of them out. A better approach in being a salesman would be to come in talk to the person momentarily if there's any questions that I can answer my name is blah blah blah here's my business card. If they found a guitar that I wanted to purchase I would go to that salesman and have him bring up the purchase. I will go back there again because they have a lot of other things then guitars sheet music etc. Just don't have high-pressure sales tactics to make a sale I am a senior citizen case you were wondering. read more

I love this store. It's so welcoming to walk inside this store for the first time. This place is HUGE! ....And has great staff who really know their stuff. Gigi was exceptional and really took her time explaining their programs and the different events. This place is so inviting! If you're into playing the piano, drums, guitar, or ukelele, you must check out this place out. They really do have a lot to offer. We are coming back for sure! read more

Guitar Center - Guitar Stores Near Me - Dublin, California

Stopped by the Dublin GC today to look at some entry level electric guitars and amps for my Son and was pleasantly greeted by Mik Herman. I would like to express my sincere appreciation and gratitude for the professional advice Mik provided which helped me tremendously making smart decisions on the equipment I purchased. If your a newb like me and seeking professional assistance, I highly suggest speaking with Mik when visiting this location! Burt read more

Dublin guitar center are pretty friendly and helpful for dad rockers and kids without the usual music snobbery though they are a bit understaffed. I've bought a couple of new pieces of gear and usually they let me apply the 15% off of try there best to get a good deal. Parking is easy to access. They have separate drum room with a kit and nice acoustic guitar room with good selection. Electric guitar and amp selection is good, but not amazing but is you know what you want or can order for pick up and the staff is pretty accommodating. read more

Guitar Center - Drum room in Dublin GC. - Guitar Stores Near Me - Dublin, California

Took my son to Guitar Center today to check out options for getting him an electric guitar. Checked all throughout the store and there are tons of options but I wasn't seeing what I was looking for. I decided to ask the sales rep., Sean for assistance in finding something in the price range I was looking for. Sean was very friendly and took his time learning what I wanted. He looked up options that didn't appear on the shelves and I wouldn't have known I had these options if it weren't for his help. I was able to go thru at least 4 options that I found viable for my son and because he was willing to hunt through their inventory, I found the perfect Epiphone SG for my son. If it weren't for his help I would have likely left the store and tried finding options online or elsewhere. Additionally he spent time looking for cases and showed me around the store for any other accessories we may need. Amazing customer service, I'll definitely be back for any other musical needs we have. I trust these guys. read more

Guitar Center - Epiphone SG - Guitar Stores Near Me - Dublin, California

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I work for three professional producers, and I've given this store thousands of dollars in business this year so far. I show up today to trade in a piano w another five thousand in cash. Was planning to buy another keyboard controller and a synth. But no, they refused my service. They had no time for me. They've lost a good customer as far as I'm concerned. Way to have intelligent employees at this store. read more

Definitely a talented group asking you if you need help and also letting you browse their vast inventory of musical instruments and equipment. The coolest part is you can try anything out, I mean go ahead make some music or if you're a newbie make some noise. I was there to purchase a guitar amp, asked a couple questions and was surprised at how knowledgeable their staff was of each device. Unfortunately they didn't have the amp I wanted...and I'm sure now I didn't really know what I wanted especially since I was pressed for time. Well a day later and much more internet research I chose an amp. The great thing was they were all pretty price competitive and I could have ordered through my default buying power of Amazon and get it a few days earlier but the staff at Guitar Center were very nice and helpful. So I decided to log into their site and let my buying power purchase locally. I have faith in the system and I'm looking forward to my new distraction. read more

Great Guitars and gear for Musician and student's,get Great deals and amps and drums! read more

Guitar Center - Guitar Stores Near Me - Dublin, California

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Dropped in to try (and possibly buy) some equipment. I needed a strap to try a bass but for the first time ever they wouldn't lend me a strap, guy literally said no you have to try the bass without a strap. There's not any point to trying an instrument if you can't play it properly. Don't know if this is some new policy but ya'll are going to have a hard time selling instruments if you can't provide some basics. Also, I've been asking for literally years about when the practice rooms are opening, can not get any kind of answer. read more

I wouldn't place an online order here ever again. The staff doesn't care about you at all unless they're getting a commission off you. I bought an expensive piece of equipment and they bring it out in the rain with no box. I get sometimes things come off the floor and that's OK, but as I'm driving away I realize they didn't even give me a power cord or manual. I call and they can't find the stuff, no apology. I tell them I'll be back after lunch and they can have found the original cables or I'll return the item. They promise to call me back. I show up, no call back by the way, and they toss some third party cables at me and cope an attitude with me when I ask if they're the original cables telling me this is what they have to give me. I ask what are they going to do if there's an issue and they continue with an attitude that I can just bring it back. Absolutely no apology, no customer service, and acted like I was inconvinencing them by making them address their mistake. I had started doing a lot of business with guitar center and planned on doing a lot more, but not if this is how it's going to be when I go in store. If I wanted to deal with clowns I'd go to the circus. read more

I ordered a used drum kit from the Guitar Center in Dublin, CA. I was helped primarily by Chase and at certain times got some support from Maira. Both were extremely attentive and supportive in making sure I got all the parts I needed. They went above and beyond to make sure all my questions were answered and I got all the additional parts needed. Five starts and will definitely be shopping with then in the future. MVPs! read more

Mik is awesome!! I called in to see if they had the Gibson Les Paul HP 2018, as well as if the online Cyber-Monday-week discounts applied in store, and I received a no to both questions. I was bummed, but when I mentioned to my wife that I had called other Guitar Centers and they said that both were true, she encouraged me to call again, because perhaps I ran into someone who might not have known what they were talking about. I was so glad I did! This time I got Mik on the phone, and he reassured me that yes, they had the guitar, and yes, the discounts did apply. And beyond that, because this guitar is going out of season in favor of the new model, he was able to offer me an extra 10% off!! I was absolutely stoked, and I had Mik put the guitar on hold for me while my wife and I drove to come pick it up. When I arrived, Mik gave us great care and attention, and was very knowledgeable and helpful while I was asking him questions about how to properly care for the guitar. This is my dream guitar, and he really helped me figure out how to make it last a lifetime! I wouldn't even be sitting here with this beautiful guitar in my lap if it weren't for Mik and the hard work he did for me. You're the best man, I can't thank you enough!! read more

Guitar Center - Guitar Stores Near Me - Dublin, California

They sold my parents a broken product which I received as a gift so I didn't know until months later when I tried to use it. Went in to get a replacement. I was very friendly and polite yet the guy made "calm down" hand motions and expressions along with his tone which was not pleasant. Maybe because I'm female? Not sure. He didn't even suggest contacting the manufacturer or anything helpful. Basically said not our problem. I've dropped a lot of money there over the years but will shop elsewhere in the future. If you do shop there or receive a gift make sure you test it immediately because they don't stand behind their products. read more

"Musicians Friend"?! More like "Musicians FIEND"! Gladly took my money (over 400$) for a guitar order, that showed up THREE WEEKS LATE - PRE-DAMAGED in the box - their Dublin location promises to replace it the next day in-store - and after driving aaall the way to Dublin, they claim they're out of stock! Then tried selling me on a lesser value guitar, that was also broke - battery pack fell out when the clerk went to plug it in! F$#& that - F$#& you - F$#& Musicians Friend/Guitar Center!!! read more

So this is my updated review for this place. I went to the grand opening and it was really nice. I've had been to this guitar center over 6 times in hopes to have a better experience. This is by far the WORST guitar center I have been to and I have been to many. The customer service here is horrible, not to mention that the employees ignore customers. I asked for help and TWICE I received the same response of help. The first person just pointed to a general location. Then after having trouble finding more of a selection of the item I wanted I asked another employee. He pointed in the general direction as well and did not even stop to talk to me, he talked to me as he was passing and didn't even look at me. Not to mention a few months ago, I was made fun of by one of their employees. He made fun of me and didn't even know I had lost my hearing in one of my ears. The employee literally through a tuner at me like a gesture to say I didn't know how to tune a guitar. I called him on his gesture and explained to him I lost my hearing do to my service overseas in the military. I was not happy about that, I was really offended, but I forgave that person. However, constantly dealing with horrible customer service, I am completely disappointed with this store. Just horrible...please do something about this problem. read more

These guys know their stuff. We're not musicians yet needed to buy a Christmas gift. After doing online comparisons they had the best quality for the price. In the store each one of them offered their help yet gave us space to shop and make our decision. We could get what we needed and much better quality faster than on Amazon. read more

I never have any problem with guitar center before. just this particular location. First time, I was in the area for work. And they have what I waa looking for according to their website. I rather have it in hand so I stopped by. I was standing there for 30 minutes and nobody even want to acknowledge me. employees were just passing in front of me & helping someone else. At least say hi and tell me they are helping someone else at the moment. but nope. not a single person. Second time. I'm looking for a particular guitar. Again, I rather have it right away. Concord & Dublin both have it. But I decided to do a curveside pickup here since I needed there's a Dick's Sporting Goods next to it. And they have the brace that I was looking for as well. Drove 40 minutes to get to this location. I checked in for curveside pickup. I've been waiting for over 20 minutes. I called the store if they're busy & if I needed to go inside. I was passed around on the phone. Until someone actually came out & ask to see me I.D. They she said ok, I'll be back. I'll grab it for you. I came out of the car so I can up it in trunk. Another person came out. Told him, just put it down & I'll just put it myself. He asked for my I.D. Which I left inside the car. I told I already showed it to the other lady & I need to go. Been waiting here for more than 20 minutes. He replied, well gotta do what we got to do. And started being a smart ass. I waa trying to say something else & he kept talking over & again. Being a smart ass. Been a customer of guitar center for years. I've been to a lot of locations even in Southern California and other state. This is the only location that I encountered rude people. Never again!!! read more

I went in today to get a truss rod adjustment on a moderately expensive acoustic. The action was very high and the truss rod wouldn't budge so I was afraid to break something on this one. Tony the guitar tech inspected it and quickly managed to adjust it. No charge! He also took the time to explain some things about this model which was useful to me. Now I'm considering bringing in a "project" guitar to modify since I know he can handle it. I've always been treated well at the few GCs I've visited in CA and WA. The staff are friendly, knowledgeable and not at all pushy. read more

Purchased 2 guitars from here in last one year but had a bad customer service experience this week when I was not offered the amount I was promised for a trade in. The sales guy offered me 100$ on Sunday after checking my 1 year old guitar. I waited till Wednesday for my new guitar to arrive and then went to hand over my old guitar but they refused to pay $100 that was offered 2 days back. Nothing changed about the guitar in 2 days. I received $92 instead. The $8 difference ain't much but it was a very negative experience and the tone the manager talked to me didn't sound friendly at all. And this was all after I purchased a ~900$ fender from them! After this experience I decided not to do business with them again. I checked that I would get the same price and 2 days free shipping delivered at doorstep had I ordered my new fender guitar directly from Fender. So next time I will skip these middlemen for good. I don't recommend this business to my friends. read more

My wife and I walked into this location, there was a really nice young lady at the registers that welcomed us in (she is the reason that I gave at least 2 stars, she deserves 5 stars). I was looking at guitars, a salesman walked over and asked if I was interested in one. I told him that I was just looking and was hoping to bring my skills up before getting a nicer guitar. As I was asking him a question he turned and walked away from me. His attitude and demeanor made me feel as if I was a waste of his time. I didn't like that. The young lady at the counter was super awesome though~! read more

I'm very nonchalant when it comes to anything, so writing this review is a huge indicator of bad customer service. The previous day I ordered an item and chose the option to do in-store pick up. The item was in stock and I called to make sure it was there. So a guy name Rich/Richard answers the phone and confirms it. As I get there with my friend, we talk to a guy (don't remember his name because of how rude he was) and he had issues trying to find the item. I told him a guy name Rich/Richard took a phone call and he may have put it to the side. Instead of listening, he goes on and attempts to find it in the location he already checked. He then also searches on his computer and confirms it is in fact, in stock. I go and play with the DJ gear since he's taking quite a bit long on his journey to find the item. I tell him again about Rich/Richard. He then finds him then points in the wilderness, so I'm thinking, "I guess I'll follow the vague direction of who I need to talk to." No, just kidding, I just asked again since I'm on a time sensitive manner. I meet Rich/Richard, the guy who I am for sure I talked to on the phone which also stated he didn't take a phone call. So I must be lying now. After telling him the situation, he attempts to find it and comes back with nothing. He checks the inventory system and says, "oh, there is seven in stock." But yet nobody in guitar center even knows where the seven items is located. Fast forward for more time being wasted for searching for the magical item. We meet a new character named Jose, which is the manager of this GC location. To simplify the whole situation, he just does his corporate apology and tells us, they can't find the item. I typically order my music equipment online but I'm trying to finish a project today that required the purchase item but with the inconveniences, I had to cancel my order and order it online. I didn't realize how bad the customer service was until my friend mentioned it. My friend went as far as to email the guitar center customer store experience and it's astonishing how fast they wanted to fix the situation after reading an angry email. The funny part was that the email wasn't even from me, I could not have cared less. They did offer to fix the situation but I don't understand how it went from "we can't find this mystical item" to "the great gods of rack mounted equipment has pulled strings to find it, so if you drive back here we can give it to you for 15% off or ship it to you." But what really made me decline that offer is when Richard snapped at my friend and said they can't honor the free shipping for wasting our time on this boring fetch quest. This isn't the first time they disappointed but for sure it's a given that when I purchase any high end keyboard, guitar center would be in the bottom of my list. TLDR: bad customer service read more