On the positive side, the food was decent and met my expectations in terms of quality and taste…read more
However, the service was significantly lacking, which really impacted the overall experience. Throughout our meal, it was difficult to get any assistance. Most of the waitstaff appeared to be disengaged, spending their time watching videos on their phones with AirPods in rather than attending to the dining room.
I want to give a special shout-out to one gentleman on the floor who was the only person actively working and checking on tables. He was professional and clearly trying his best to cover for the lack of attentiveness from the rest of the team.
It's a shame because the kitchen is clearly doing a good job, but the lack of service standards makes it hard to recommend a return visit. I hope management addresses the staff's focus, as it currently feels like the front-of-house team is not prioritizing the guests.