The manager of the store is mispricing the items, first he told the item is on a 50% discount rate and when we start grabbing those item he came and remove the discount tag and said it is not on a discount (NAME OF THE ITEM ECO DUSTY PUFFER JACKET ) . When i search the same item on guess website it was on a 50% discount . i don't know how the owner is trusting that manager who does not know how to treat the customer and also playing with the pricing . i would say the owner should visit this store as a customer and see how the manager rude with customers and also not trustable at all . Good Luck for the store owner . read more

The entire shopping experience was brutal! it was extremely hot in this store. It's bad enough it was 95 degrees outside but it felt like 100 inside! We came last week and this was still the case. Where is management to fix this? How can you shop comfortably without AC when its steaming hot outside. Absurd!!! read more

Incredible service by the staff! Love the incredible prices found, but the store is beyond hot. I took a temperature check and the store was 90 degrees. How is Guess allowing for the employees to work in these conditions. I asked one of the managers and they said that it has been something that is waiting to get fixed. Being someone who has worked in the world of retail before I believe these working conditions should not be good for employees who are working with no AC or ventilation. When will the issue be resolved? I feel sorry for the employees. read more

I had the most unpleasant experience today in the Guess store at Livermore outlet! the store manager unlock the fitting room for me and there wasnt any lock inside. I was trying some clothes. then suddenly this manager unlocked the door and pushed the door open so hard it hit me in hand ! I was in complete shock as to how can anyone open a fitting room where you can literally see that there is a person standing inside ( door has atleast two ft gap on the lower side, no way u cnt see if anyone is inside!). I came out and confronted him, he was rude and said he knocked and i dnt answer so its his right to push open the door of a changing room with a person inside. first he dnt knock , even if he did i dnt hear as the music was quite loud in the store. no matter what the person was unapologetic , rude, shrugged me off and said i knocked u dnt hear so .. why were u knocking in the first place? This has been the most unpleasant experience in any shopping mall for me so far. I was beyond embarrased. read more

Surprising this stores stars are so low. The men there all worked together to help me with a request. Going to pick it up tomorrow morning as the heat from today really took the wind out of me. Wasn't able to memorize their names unfortunately. read more

I will give these guys a big Zero. I went to the store today to make an exchange. They treat customers as if we are some dumb fools. Instead of doing an exchange he charges me extra. I said well then I'm not taking it. Another guy came to help saying we will exchange it but will be a final sale. Seriously guys you make your own rules depending on the customers, Shame on you guys. I said that's fine. As soon as I started walking out the store , the cashier tells the other guy that the stuff wasn't a final sale it's just he made it up. They lack good customer service skills and are totally unethical. I loved shopping for my girls here but not going back there ever!! Be aware customers. read more

If I can give negative stars I would have given,this is the worst place,infact the worst guess store with extremely arrogant and rude staff.they treat their customers as trash,if I would have got chance I should have got this store banned because of the so arrogant and mean behavior of their staff.Especially the two lady managers are absolutely horrible,one is named RIBACCA BRIANA ,and other one's I am not sure. These ladies should be given strict training of how to behave in society,because they are really a shame on the staff of guess they should immediately be terminated or soon this guess store will have very less customers to come.I have been to Milpitas guess outlet and staff over there is so nice,but these ladies in Livermore outlets guess make faces and literally insult their customers,especially if you go there for a return,I was on the edge of crying when I left the store and will make sure that none of my friends and family visits in this store,be careful people don't go there if you have a self respect. Very bad people read more

The worst customer service. They charged me for an item that I did not purchased (FRAUD!), and when I went there for a refund they did not do nothing. They told me the manager is not in the store and she will contact me. When I did not receive a call from her for more than a week, I contacted them again and the manager picked up the phone. She was sooooo mean and told me that I was not supposed to call and should have waited for her to call me. I waited for more than 2 weeks, and nobody called me and I called them again and they said the manager is not in the store. I finally disputed the charge through my bank, and still after a couple of months, nobody has contacted me to at least apologize. I am so sorry for Guess for having this rude lady as the store manager. read more

Guess factory on International drive is the worst place to work. They fire ppl without warning and show favoritism to their workers Then try to put you back on schedule whenever they feel. I feel that this is very unprofessional and not fair. I wouldn't dare spend my money over there. And the Main manage???? Ugh, she's very lucky no one has slapped her yet with that nasty attitude she has. She puts on this fake front like she's just very professional and nice when she really is not. read more

I was just there yesterday, May 24th between 5: 30 pm to 6:00 pm. I must say that the management does not care enough to screen their workers. 2 lady staff at the back were cursing out loud, didn't care if there were people around and stating their frustrations about costumers still wanting to try their merchandise on, "they just want to F- ing go home!". 2 staff in front, refolding the men's clothing line and letting in-coming costumers that they only have so much time before the store closes, were not any better. They were making side comments about some costumers who didn't quite understand the time table. It was really bothersome, particularly the "back ladies". My 9 y/o son gave me the petrified look every time she blustered with her nasty language. read more

Clearly the staff does not have a clue about customer service. Wish I could give this store a 0. I asked the manager to open the changing room and she was super rude about it. I let it go...of course she didn't help.. I tried on a coat and put it back on the rack since I did not like it. I put it back in the same section and the employee goes ... "do you know where the hanger is for this coat with a nasty attitude" when I asked if she expected me to hang the coat back...she goes yes and that I am not here to clean after you. New flash...It's your job lady. What a miserable bunch of people. The manager again was super rude about the situation. Will never return to this store. read more

This is the most pathetic store in the entire outlets! On 12/11/2016, I and a few others were made to wait outside he store, yes at a guess store! I just had to a do a return and there were practically 6 people inside the store. The cashiers / associates are never helpful and too rude. And I'm a very easy going guy. read more

Saw a 30 percent off sale for the belts. Asked the lady who happened to be the manager there to confirm if the sale is good for all the belts laying there. She said yes. Picked the one I liked and went to the cashier. They didn't give me the discount cause they said it was already on sale. She also said the belt I wanted should be placed in the back, not in the front where the sale is. I argued that the lady already confirmed the discount. and they should not put it in that rack if it's not on sale in the first place. They still won't honor it. I walked out, didn't really want the belt anyway. What a bad service. They should at least honor mine cause they made a mistake putting those belts in the discounted area. read more

Don't confuse this with Guess store. It is same like Ross and expect same service and quality. Rude manager and stupid cashier is for the cheap price and quality. read more

Didn't want to give any rating for this store as one of the staff member with thick glasses was rude, I am not going to this store any more. I don't understand as a customer we are trying to help the business and come across such un professional staff.Very bad. read more

Terrible customer service! We waited for over 10 minutes without anyone opening the dressing room. We asked three employees to open it and somehow no one has the freaking key to the dressing room! Lazy, pathetic employees, stay away!!! read more

If I could leave zero stars I would. I am in customer service myself and I gotta say this place has the worst staff ever. Seems like the employees don't want to be there. When you walk in there's no smiles or greetings but that's fine cuz that didn't bother me at all but when I wanted to try to use the fitting room to try out a couple of jeans I stood calmly by the fitting room when no staff to be found so then I approach this lady in a very nice manner ask her is anybody is working at the fitting room area so she doesn't even bother looking at me and then says you have to be patient in a rude tone and it caught me off guard so I asked are you having a bad day and she doesn't even look at me and says no and walks away from me. If employees don't want to be there then just go home. It was Asian lady with a tattoo on her arm. It was my first time experiencing something like this. read more

Erika went above and beyond to help me find a dress that I really wanted for my sisters graduation. They didn't have my size available in the store, so she decided to check their online store. She was able to find my size, which I was really stoked when she told me. She also let me know that if I needed the dress right away she can also make calls to other nearby guess factory stores and see if they have it in stock. I was in no rush for the dress, so Erika just ordered it online for me since it would ship straight to my house and it was free shipping . Definitely coming back! read more

Went last night to this store, I stepped around 8:50pm, and the lady at the register told us they were closing in 10 minutes and that we had that time to look around and. Then this grumpy lady (Manager I think) came up to me and ask me if I was going to buy anything because if not, then I had no business there. She had such a bad attitude. There was about 10 mins left for me to shop and she opened the door and waited for us to leave when there was at least 4 other people in the store. When we walked out she said we could come back tomorrow because they were closed but it was literally only 8:55 Such bad customer service. Looks like they don't want to make any money. read more

This review is for Zhane. Originally I was so disappointed because when I got home after shopping at their store, I found the wrong size pants were in my bag. when I got to the store and asked for my correct size, a girl told me that they had just gotten rid of all the pants I was looking for. I felt disappointed and started to walk out, when Zhane pipped up and said she would look for me at other stores. She did just that. Zhane took the time to sit on the phone for three different places. after a good 20 minutes she finally found a store that had not only one pair, but two pairs of my size. She arraigned everything and had them sent to my home. This is the kind of person who makes shopping fun and a great employee for the store. I hope you will get a raise soon Zhane. With your warmth and amazing customer service you will go far! thanks for all your help. :) read more

Horrible customer service the store manager is a rude bitch there was sale rack up front with shorts on sale for 18 dollars it rang up regular sticker price she says oh those aren't on sale. They are put in the wrong place but yet there was 8 more pairs of the exact same shorts in that rack she was by far the WORST MANAGER I have ever encountered I told the Cashier to forget it give me my money back I'm leaving the store I was absolutely disgusted with her attitude!!!!! I will not being spending any more money with guess after that experience such a shame! People like that should NOT HAVE CUSTOMER SERVICE POSITIONS! read more

If I could give them no stars. . I would. We walked in tonight at 8:25pm.. and were greeted by the MANAGER with, "we close in 35 minutes." There was a girl pushing a broom around the clients shopping.. the registers were being closed out. There was no one assisting clients. The atmosphere was such a put off.. I walked out.. took my money to Fossil.. where they greeted us. . And assisted us in purchasing watches. Guess Corporate needs to take a closer look at who runs this location. read more

today is Aug 8th, the sevicer she said is very very bad,her attitude is so bad, i want to buy pants,she don't sell, I don't know why,she said that she is the store manager, the woman is young not to old,long hair,dark skin. I will never go to this store. read more

First, if you have KIDS you are not welcome in this store!! We came in here shopping with my sister in law and the customer service was horrible! I was getting ready to purchase a dress, looking at the jewelry, the kids are laughing and this RUDE manager walks over to my sister n law and I and says "control your kids" hella loud and we looked at her n said "they are just laughing" her reponse "you obviously can't control your kids" so I threw the dress on the counter and left!! I WILL NEVER SHOP IN HERE AGAIN AND WILL TELL ALL MY FRIENDS ABT MY EXPERIENCE!! read more

Well it is Sept. 10, 2014 4:00pm and this store seriously either needs more workers or better ones. We had gone in there and everything was fine we got attended and the employee's were nice. Considering my sister and I are minorities and don't look "high-end". Anyways when it got heavier and more people started coming in. Of the white race and look the part. We got completely dissed. A man walked in, she turned around just forgot what we had asked for. We had asked for some shoes and nothing completely forgot. She said sure walked away and neeever came back. Then we got tired of waiting and didn't wanna complain so we just left to pay our other items. When we were at the register the employee completely ignored us and didn't even apologize. So, I think this store could just work more on attending each customer evenly and manners. read more

The staff here was super nice. I broke my sunglasses from guess and was pretty upset. I went in to see if they could help me partially repair it so it'll hold up for a little longer. They gave me a new one instead. What a great surprise. read more

Plz don't go in this shop as I have horrible experience yesterday. We entered in the store and looking for dresses and wanted to ask about size so we took the dress in the front aisle where that lady(Customer service) was standing. She was doing nothing and when we asked about size she replied all sizes are out. We put the dress over there as the rode was very high so couldn't hang it. After 1 hr we returned to the store to buy something else. That lady came to us and started shouting that plz put the dress on the hanger once you took it out. Last time u didn't. I apologised. When we were at the billing I have one denim suspender. The board says "50% off all the dresses" they were under the same rode and section. I asked biller is that any thing off on that item. She jumped in and said no read the board better. Extremely rude and her facial expression and voice is disgusting. I lost my temper and told her ok come with me and she was like ok I will show it u and fought with me and shouting at me. I have never experienced this kind of customer service before. Plz don't go to that " GUESS" ever!! read more

I love Guess purses. I always go to the outlet in manteca and buy purses. Well I moved and called this one because it is closer to ask if they had a bag I saw on the Guess outlet website. The girl huffed when she told me to hold. The next girl gets on the line and says so rudely "what bag". I tell her I have the style number and name. She said name and I told her then ruder than before she said "describe it to me". Every thing she said was short and with a huge attitude. Describe it? Why couldn't she look it up? I had all the information. By this time I was just so frustrated with her rudeness that I told her I'd rather drive further to manteca because she was so rude. read more

Yesterday at 7pm, as I was standing in line 5 minutes, there was only one cashier, taking a long time folding and ringing up the cashier, etc. Another worker came in from outside, probably from her break. She chatted with the main cashier for another 5 minutes, eating a cake lollipop. All of a sudden, the lollipop girl said, I can help the next customer, quietly. She probably said it 2-3 times. I looked up dazed and confused because she was just playing around behind the cashier earlier. So now, she wants to help? Yes, the line got long. When I got up to the counter, she was finishing up her cake lollipop and shared the rest with the other cashier. Gross and immature. Why would you do that in front of customers. I told her I have a $25 off coupon and would like to use it by purchasing a tote purse for $74.99. Total with tax was $81. It took a while as we finally figured out that the coupon is only good for purchases of $75 before tax. I'm off one penny. Smh. Since the coupon was not informative and the customer service was poor, I said forget it. I won't be purchasing the purse anymore and left. 1 star for service and another star for reasonable prices throughout the store. read more

Happy that even at this store they still give points on your Guest List card. Lots of styles to choose from. Both mens and womens clothes available. Often great deals on clearance items. Clearance shoes are very inexpensive. read more

Just got back home from shopping all day ! Crazy madness out at the Livermore Outlets. Some people can be hella rude! However I did get awesome service at GUESS, a sweetie by the name of Erica helped me out to get the sizes I needed for me and my kiddos! It's hard to get good customer service these days, thanks Hun , we will be back . read more

I really love this brand and buy a lot of my clothes here, but the customer service at this location is the WORST I've experienced in my life. Now, I used to be a sales associate back in the day too. I'm a pretty nice/sweet person, but all I ever get is attitude and rude sass when I go here. Never shopping here again. I had 2-3 items to return at this store on two separate receipts. After the associate did the first return, I gave her the second one while being super nice/sweet with thank yous and I get, "Oh another one? Are you sure you're done?" in a super rude tone, practically scolding me. She acted super annoyed like I wasting her whole day because she had to process two returns instead of one. SERIOUSLY, you gotta have more patience than that. I'm only a customer and I don't know how their stupid computers/system work. Every store is different. Either way, the rudeness was so uncalled for. I went back up 20 minutes later to buy something I had found, and she gave me attitude again, batted her lashes, acting as if I was wasting their time. I got fed up this time, and complained to the manager, but he was just as bad. His "apology" was so insincere and fake, he had so much pathetic sass, and kept saying that she's just a quirky woman. Like, no, you're just a shitty manager and I don't know why you think it's ok for your employees to talk like that. I got attitude a couple other times here too, but not even gonna bother going into more stories. Seriously, get it together. Don't take your miserable attitude out on customers. If two returns is SO difficult for you, find more patience or change your job. I've had customers do MUCH worse to me, and I still kept my manners. read more

A very nice store very undeserving to have a rude employee like this young man whose exercised a very uneducated attitude towards a customer I saw how it happened and I myself feels the heat of the rudeness of this young white wavy haired employee. The manager must act by not hiring the same man again. I love guess but the rude employee ruins. read more

If I could I would give this store 0 stars. I will be complaining to corporate about this incident. Also I hope this review is seen by this company. You don't want so called managers to serve this kind of customer service. Let me explain why. I bought a white vest at the Las Vegas outlet on sale. I found this super cute white vest from the sale section. It was the actual day to drive back to California that I just grabbed my size and didn't bother to look at the white vest I was purchasing. When the sales associate rang me up, there was no tag so she input some number from the tag from the actual vest to ring it up. Next day I tried my jacket to see if it fit was when I realized there were foundation stains as well as denim stains on this white vest. I was hoping I could get an easy exchange from the Livermore outlet without a problem since I bought the jacket without a tag. I go to the outlet 6 days after the purchase due to my busy schedule working in the Healthcare industry. I walk into the guess factory outlet looking for my same size hoping they could do an easy exchange since I bought the item already damaged. The sales associate who did the exchange asked her manager to come and do the exchange. I explained to her what happened and showed her how my receipt. The manager flat out told me that it was not exchangeable because there was no tag on vest. I explained to her in a calm voice that I bought it like that and I never wore it. She than said that guess wouldn't sell an item without a tag and I told her the sales associate from Vegas input a number from the vest onto the register. She said she believed me but they wouldn't do that there. She said she didn't believe me that the jacket was never woren. I was beyond mad because she is basically telling me that I'm lying to her which I'm not. That was basically a slap in my face. How could I magically make a stain in my new white jacket without ever wearing it. I informed her that I was going to complain to corporate about this and asked her name. This so called managers name is Paula. Managers are not trained (at least from my experience) to have an argument with a customers. There is no customer service at all. First rule of customer service is that customers are always right and never accuse a customer of lying. If I had woren this vest and If i made those stains obviously I would clean it myself but If I bought this vest already like this than I would want my money back or at least store credit. This is the worst guess factory outlet I've ever been too. There is no care for customer service. This place is not customer orientated. I know this because I've worked in a customer care environment or over 20 years. This place needs to reevaluate their employees including management. This place will lose even more customers. I understand that someone dropped the ball in this situation but the customer should not have to deal with the fall out and mistakes of others. read more

I was there with my husband and my 2 girls. I got a shirt to try it on. I asked my husband to help me with the zipper and he and my daughters got in the fitting room. A guy came over and said that only one person can be in so I asked myself where should I leave my 3 and 7 years old daughter?? After we were out the guy and another employee keeped their eyes on us. We felt very uncomfortable!!! They should be trained to give a good customer service instead of act like security! read more

Disgusting staff attitude!! We will never come here again!! They were very rude when we were trying on different watches. The manager was very impatient and made faces while we were trying on stuff read more

Im a #1 GUESS customer i come to this store everything was going good till they put this plastic stand on the way which they wouldnt let anyone cross the store to back fittingrooms section i accidently tripped on the plastick stand literal falling, bad luck on me, the maneger screams at me get out, get out!!! I explained to her what had happen but everything just went bad after that she keeped on treatening me that she was gonna call secure on me, after that she said "you know what im not even gonna sell that to you get out of my store" she didnt have to say twice...good store bad fking manayer she needs accistance to theraphy read more

After reading the previous reviews I am not surprised at the treatment I received at the store this afternoon at the hands of the store manager. She is extremely RUDE! I went into the store today with my daughter and tried on a top which I got off a 60% off rack. Mind you that there were multiple colors and sizes of the same all hung there. At the register however I only got a 40% off. As I was asking the cashier and volunteering to take her to the rack, the store manager comes up and in a loud and rude tone informs me that since the register says it is 40% off that is the price, do I want it or not. I do understand that some racks have a signage with a fine print at the bottom saying select styles but the same things could have been explained in a nicer way. I left without buying the top and will never visit there again. The manager absolutely need to rethink her attitude and words when dealing with people. read more

Paulina, the store manager is so rude. I went there to buy clothes for me and my kids and she told me out loud " you have to watch your daughter she is removing all the stickers" I didn't even know what was she was talking about . I turned and look at my daughter and she was just touching the sparkles on the T-shirts. I told her that I would pay for it if needed and she gave me a dirty look. So, I asked her name and she refused to give it to me. I asked for a manager and she told me she was the manager, so I asked for another manager and she called a very nice guy from the back "stock manager". He was really nice and tried to apologize for the incident and he gave me her name. Im not sure why and how she was promoted to be a manager when: 1) she cant respect customer, 2) she cant stand kids at the store 3) she cant be professional. I feel bad for the people that work with her because if she treats customer like that, I just can imagine the way she treats people under her. IF YOU WANT TO SHOP AT THAT LOCATION, CALL IN ADVANCE TO AVOID A BAD EXPERIENCE WITH HER! read more

The worst experience with staff(specially the store manager). Absolutely no sense of talking with customer. Gave wrong information and was not ready to listen at all. Will never shop in this store again. read more