I just had service turned on and the technician who came to turn it on was one of the most…read moredelightful human beings I've met lately. His name was Victor, and he's a younger guy. Just went above and beyond to be helpful, but more than that, he also had such a pleasant and kind demeanor that I wanted to make him stay and be my new BFF. What a sweetheart. As a woman who is often home alone for these calls, I've had more than one uncomfortable experience. Victor just radiates reassurance and put me instantly at ease. I called his supervisor, Steve, to tell him what a good experience I had, but I also want to recognize him on here. He was only here for about 20 minutes, total, but made a very positive impression. He turned on the line, was very friendly to my pets, and then took the time to both explain how the water heater and furnace system work, how to check them for any problems, how to adjust the water heat level, and then checked around the house for CO leaks, because I'm a jeweler and have had false positives due to my acetylene torch. He was efficient, so it's not like he wasted time, but in that short amount of time, I learned things about my house's heating/water that I'm embarrassed I made it to this age without knowing. Also, the exhaust tube for the water heater wasn't lined up properly, so he adjusted it and double tested it to make sure my kids and I would be safe from CO leaks. If every big company had employees this competent, personable, and helpful, you'd have a lot fewer Karens b*tching about things. Victor, if you ever see this and are in the market for a new bestie, I'm in

Xcel Energy is the worst company with extremely bad customer service. if I had a choice, I would…read morenever used its services. I have a few accounts with this company, which didn't send its bill to customers, and over charged me all the time. Since last year, this company started to bill to me, after so many customers complained for years, but it sends my bills to wrong address. It won't changed my addresses to the right ones, after I requested over and again. With this address confusing, I paid my bills to wrong account, which made one account was overpaid for $400, the other one was later for $252.89. Thus yesterday I received a 'Residential Notice of Discontinuance of Utility Service', asking me to pay $252.89 in 10 days. With the Notice in hand, I called Xcel Customer Service, the customer representative checked with my name and add, then told me I don't owe any money, but have $342.58 credit. she said ignore this letter, just throw it away. I asked her to check carefully, as I have a few accounts, finally she found one of my accounts is due for $252.89. She became very rude, saying it was my fault not to pay bills on time, as if she totally forgot she just told me not to worry about the bill. I told her because the billing address was not correct, that confused me, though I tried to pay each of them on time. The fact was I did pay on time, so I begged her to tell me how much I was penalized, and if she could excuse me this time, or if I could speak to her manager about it. She started to yell at me, " No, no manager is available, I can't never waive Any charges nor fees, I only can transfer your payment to the right account. Do you want to do or not? I asked again how much was the charge and fees, why her manager is not available, she refused to answer any of the questions. I had to call again, to take this issue to another Xcel customer representative, whose name was Kelly. She is worse than the other one. She told me that she can not transfer my money from the wrong account to the right one, as it was not their mistake. But that is my money, and I paid my money to the wrong account, because of they sent the bill to wrong address. My money was paid to Xcel on time, and now the money is still in Xcel 's hand. How can Xcel fined me, shut down my utilities, while it has my full payment in its hand? After I spent hours to communicate with the worst customer service representatives, I could not fix any of my problems, they instituted not to transfer my money to my right account, but send a check back to me, in a month. How hateful!

Trying to schedule a cleaning and checkup on our gas fireplace was more complicated than our…read moremortgage application. The scheduler (Sherri) also exhibited some pretty severe passive aggressive tendencies when I told her that I hadn't gotten her phone call on the day of our 2nd appointment (and 2nd cancelation) and I called to ask when the technician might be coming by. I live in Boulder in a known cell tower dead zone and often miss calls or drop calls midway. She was snarky when I told her that I hadn't gotten her call. I gave her my daughter's cell phone as a backup in case she had trouble reaching me for my 3rd scheduled make-up appointment. When I didn't get that call but she reached my daughter my daughter called me and asked me what her problem was bc she was so snarky with her. So I got the third makeup appointment booked and decided that I would check other places as I really was starting to wonder about this place and their other negative Yelp reviews reinforce the feeling that I got from my 3-4 contacts with this outfit. Got booked with a terrific company, A Brighter Glow in Brighton and had the best experience on the phone with an immediate confirmation and followup text and the tech Roy was professional and prompt and meticulous. I will be a repeat customer of theirs and the contrast in professionalism and customer care is like night and day with The Gas Connection. I am sure that they would have cancelled on me the 3rd time and I am glad that I don't have to deal with Sherri ever again.

I have had great experience with the Gas Connection. The customer service has been excellent, from…read moremaking appointments by phone to having my service technician, Tom, do his scheduled maintenance on our gas fireplace. Tom explains everything that he is doing in an easy to understand manner. The prices are very reasonable & I have referred TGC to all of my friends.

Terrible experience try getting gas delivered because of short staffing and old broken down…read moreequipment. Try going to General Air where you will be treated better.

From the owner: Green Co2 Systems offers a Patented High-Pressure CO2 System that does not vent any of the…read morepurchased CO2 gas, lowering a customer usage, when compared to a Low-Pressure Dewar, by 30%-50%. Green CO2 Systems is a one stop shop for all of your CO2 needs. We designed the system to meet the needs of the customer. We then do the professional engineered drawings for the local AHJ Compliance Standards and submit to the AHJ for approval to install. We then install the system and life safety components and have a final inspection done. Then the servicing and delivery of gas begins.

The first time I called to set up gas service the representative told me that they "do not support…read moremy address in monument!" Then told me to "try excell!" I had called all around the city with 5 different electric companies telling me that black hills is the one that serves my address in monument! I called back up and a new representative tells me they do service my address! Why did the first representative lie to me and tell me my address "doesn't exist!" Then I get told a technician will be there sometime in the day! He shows up around 5:30pm! Way past the time stated he would be there! Hops over my fence, doesn't call or text or even knock on my door or even ring the door bell! I walk outside and see him hopping over my fence i asked who he was! He gives a nasty attitude and reply "who do you think it is!" Kevin was his name and he was very rude and disrespectful! I have license to carry and if we didn't have this conversation I would have every right to defend my property! I will never recommend you guys to anyone! The only reason I use your service is because you are the only ones who services my house! You deserve 0 stars!

I have a 990 some odd square ft home. I have bills that range from $170 to $380.00. Usually the…read morebill is over $300.00 Black Hills techs have come out 3 times and the only thing they could find wrong were 2 lightbulbs which they changed. There is no reason on Gods green earth that I should ever have a bill over $200.00. I have called and complained and still nothing ever changes. They even told me to hire my own electrician. This is b.s. If I could find a way to get them shut down I would.

Used Jack to help do work at my store. We knocked down a wall, put up a few other walls, ripped…read moreout flooring and made a huge mess of everything and now it couldnt be better. Jack was on time, professional and extremely reasonable when he bid the work. I would recommend to anyone.

From the owner: Jack of Trades Home Repairs, Remodels, and more.read more