Trying to schedule a cleaning and checkup on our gas fireplace was more complicated than our…read moremortgage application. The scheduler (Sherri) also exhibited some pretty severe passive aggressive tendencies when I told her that I hadn't gotten her phone call on the day of our 2nd appointment (and 2nd cancelation) and I called to ask when the technician might be coming by. I live in Boulder in a known cell tower dead zone and often miss calls or drop calls midway. She was snarky when I told her that I hadn't gotten her call. I gave her my daughter's cell phone as a backup in case she had trouble reaching me for my 3rd scheduled make-up appointment. When I didn't get that call but she reached my daughter my daughter called me and asked me what her problem was bc she was so snarky with her. So I got the third makeup appointment booked and decided that I would check other places as I really was starting to wonder about this place and their other negative Yelp reviews reinforce the feeling that I got from my 3-4 contacts with this outfit. Got booked with a terrific company, A Brighter Glow in Brighton and had the best experience on the phone with an immediate confirmation and followup text and the tech Roy was professional and prompt and meticulous. I will be a repeat customer of theirs and the contrast in professionalism and customer care is like night and day with The Gas Connection. I am sure that they would have cancelled on me the 3rd time and I am glad that I don't have to deal with Sherri ever again.

I have had great experience with the Gas Connection. The customer service has been excellent, from…read moremaking appointments by phone to having my service technician, Tom, do his scheduled maintenance on our gas fireplace. Tom explains everything that he is doing in an easy to understand manner. The prices are very reasonable & I have referred TGC to all of my friends.

It's hard to determine if I'm happy or disappointed in my service - Georgia's deregulated Natural…read moreGas industry is so messed up it makes it hard to determine if you're getting a fair price or being ripped off. All Natural Gas in my part of Atlanta comes from Georgia Natural Gas and Kratos is my billing service. That being said, the PSC rates Kratos as having one of the lowest per therm costs (apples to apples on their site). That's hard to understand when GNG is offering me a 12 month fixed rate of $0.399/therm and Kratos is currently billing $0.78 (in the summer!) with no option to lock in a price. It can only go up in winter. As I said, I can't complain as gas is used, the bill arrives, and I pay the bill. Just don't know if I'm paying twice what I should be paying.

Understanding I signed up for a variable gas rate after my one month promotion, my rate went up…read moremore than 10x resulting in an almost $500 gas bill. When I called customer service they were rude to me stating this is what I signed up for. Don't fall for the trap.

Courteous and super helpful staff. I got a new library card and when online to secure a culture…read morepass for a museum.

I love it here. I take my toddler here every Saturday for story time/singing with Ms. Rachel who is…read morealways enthusiastic. He also loves playing with the kitchen set and toys. They have a great selection of kids books that are always well organized. I also love that you can get a state park pass to borrow. The hold section is also well organized. Parking can get busy but if you don't mind a short walk, there's parking at the back or towards the king soopers