this company is a scam! They will keep asking for money and will not release your shipment

Had an interaction with one of their tractor trailers on the Durham Freeway yesterday, been a while since I observed such dangerous inconsiderate "professional" driver. Came up behind me in heavy morning traffic, followed so close all I could see was the grill, he changed lanes a few times causing others to brake as to not get pushed off the highway, he got caught in traffic and I got about midway up the trailer on the left, and we entered a "right lane closed" well marked merge onto I-40. the left turn signal came on, and he aggressively forced his way into the left lane causing the 2 cars and me to brake hard as to not get run over, he continued on I-40 EB in the "no truck" lane and I watched as he weaved in and out till he was gone. Whoever insures the equipment of this company should be very concerned and follow and observe this man. I have over 3 million miles myself and have seen it all, but this dude is as bad as I have ever seen. Tr.# 21610. This company has the lowest rating of any I have ever seen on Yelp, hope this guy never injures anyone. All in my humble opinion of course.. read more

Unreliable with no communication whatsoever. I've spent hours and hours on the phone with them. They've missed two appointments. No end in sight. Avoid at all costs. read more

In a word, Unreliable. Missed their delivery window. I had a crew waiting for the delivery and put 2 hours of slack in the schedule. They showed up 4 hours later than they predicted and later than the guaranteed time window. The drivers told me the company added to deliveries before mine during that were not in the schedule. Life is too short to deal with bad service. read more

I ordered a single PC from Dell and for some reason they outsourced it to TransExpedite, who in turn outsourced to Guardian. Not only was the PC 10 days late, but the first delivery time, they tried to drop off a 90lb pallet of over a dozen boxes. The single Gold Star is for the final driver who had no idea there was an issue beforehand.Their dispatcher, Mary, was very abrupt on the phone and acted like I was inconveniencing them, 0 stars for her. Steer clear of this "company". read more

Absolutely horrible and unacceptable personal experience with this entity to date. In my opinion something is definitely wrong with the fact they can schedule shipments, make you take a day off work to sit at home awaiting delivery, and NEVER show up! After confirming delivery window(they only give you 4 hour windows) I called them after timeline elapsed(430pm EST) and was told that delivery was not loaded on the truck in the morning. Why was I not called so that I did not miss a full day of work and sit around the home for a delivery that was never going to arrive? To make matters even worse, the delivery was rescheduled for another day and it was not delivered; not to mention the fact I never received notice of non delivery and none my calls/texts inquiring as to status never received a reply. Now 2 days of work missed! What is the damage/cost of that? Definitely personal days used! read more

Received my Treadmill in perfect order. Delivery team was on time, courteous and even gave me a courtesy call prior to arrival. Couldn't have had a better experience. read more

Guardian Logistics Solutions - Couriers & Delivery Services Near Me - Durham, North Carolina

If I could give a NEGATIVE ZERO I would all day long. I ordered a mattress /box spring from JC Penny who contracted my "white glove" delivery service out to HuB Group who has an address in Chantilly VA on their delivery receipt that was emailed to me. This company contracted my delivery with Guardian Logistics Solutions (isn't that name a joke) because they are not a Guardian or Logistic or Solutions delivery service provider from my experience and the address on their delivery reciept was in Durham NC. They came to my home while I was at work today and decided to leave the mattress and one part of the box spring order on my deck (trespassing) after that very hard rain we had yesterday. I called both Hub Group and Guardian and found the lack of concern par for the course which gave me better insight on why the delivery person (s) was so comfortable in doing what they did. First thing is the delivery person (s) did not have my permission to leave a mattress and half of the box spring order on my deck as I would NOT have allowed that, but they did AND then they signed print and signatured my name, date and time as if I had signed for the delivery?? Then when I questioned my name being forged on their paperwork they said the delivery person said they spoke to me and I said leave the mattress / half of the box spring on the deck". Now that is an outright LIE. When calling Hub Group the person said it would be escalated with an attitude as if I dropped the mattress off on the deck. When calling Guardian they said the delivery person said "They had talked to me and I told them to leave the mattress on the deck because I REALLY wanted it today". Think about that for a moment, would I REALLY be calling you about the mattress / half of the box spring order that was left on my deck if I gave permission to leave it there?? They said the person said they had spoken to me, which is just a bold lie. No one spoke to me about the delivery of this mattress today. The nerve that someone would lie about speaking to me when they had been calling my home phone (which is the number on the order) AND I was at work today so I don't know who they spoke too but it was not me or anyone else in my home. But of course that person know that already and felt comfortable telling the lie because clearly this is the culture there. Listen, if you are ordering from a company large items go ahead and ask them upfront who they are using for delivery services and RUN not Walk if either one of these names are given. Tell them to get you somebody else. read more

Horrible!!! I would not recommend this business at all. I am still waiting on a treadmill that I ordered from Horizon. They used this company for delivery. The customer service was terrible. The woman I spoke with last week on the phone was extremely rude, and they did not show up within the time frame tonight so I am still waiting on my treadmill. The ETA on the link they provided me now has been pushed back saying it will be delivered between 930 and 10 tonight. This will probably be a no-show. At this point I just want my money back and a refund for the treadmill. read more

Would give 0 stars if possible. The whole experience with this company was a huge fiasco start to finish. I'm honestly convinced they didn't want to deliver my item. This company was subcontracted by a larger freight for a furniture delivery and they were awful. They delayed delivery over a month and cost me a ton of time and money. To start, they repeatedly would confirm delivery at 8pm the night before the scheduled delivery and then cancel DURING the delivery window the next day when I was already home waiting for the item. They cost me a ton of PTO waiting and ultimately I had to pay to upgrade to "White Glove" service because no friend or family was willing to waste their time waiting with me for a delivery that was not coming. Then they continued this pattern of canceling even after I paid for their White Glove delivery until I called and had to actually yell at them (which was really uncomfortable, but I was desperate since the dozens of previous more polite calls apparently had no impact.) Ultimately, the item arrived but with a ton of damage before we even tried to get it in the house. After documenting this, the white glove delivery men couldn't figure out how to angle the headboard to walk it up the stairs without repeated explanation and a call to their supervisor so that we would release them of potential liability for damage to the house (?) so that they could angle it onto it's side to walk it up the stairs (ironically, they damaged my ceiling while trying to carry it in the way they thought they "should"... before they puzzled out how to turn a piece of furniture at an angle.) It was an incredibly strange experience, because even halfway up the stairs they continued to drop the bottom leg on to the stairs and say it was "stuck" and wouldn't fit and needed to be returned. (It did in fact fit and the only damage I repaired was from them trying to carry it upright.) It was honestly like they were actively trying not to deliver the item. I ultimately had to contact the manufacturer who offered to replace the damaged item but the delivery experience was such a literal nightmare I opted for a repair kit and small refund because I absolutely refuse to deal with this freight company ever again. TLDR: I can't emphasize enough how poor the service was with this "White Glove" delivery from start to finish. read more

Please pray this company isn't scheduled to deliver your furniture. Why call to schedule delivery if you don't show up? We ended up having to cancel our entre order an go through someone else. read more

HORRIBLE BUSINESS!!! Customer service skills is lacking! They "can't find freight" one week when supposed to deliver, then a week later call day of delivery to say it's not being delivered. Two weeks of the ring around with them. It took getting the company I purchased from to get involved to get it delivered. The woman I spoke to hung up on me, and then had the nerve to laugh when I was irate and asking for a manager! The truck they brought my delivery in was a DUMP! Everything was just thrown in there. No wonder so many things go missing. I know their center is just as bad because I have a friends who deliver to them and have said it's a DUMP. Gross! Get your act together and do better as a company! It's clear why there are so many negative reviews! read more

Guardian Logistics Solutions was the worst company I had ever had the displeasure of dealing with. For reference, I ordered a table (through Pier1) on November 13th, and my original delivery was scheduled for November 19 (I was contacted by Guardian Logistics directly to arrange this). I received a call on the 19th stating they'd have to push delivery to the 20th, I said that was fine. They never confirmed nor showed up. I got a new delivery date November 28 via an automated phone call asking me to confirm or reschedule--My husband and I were out of town at that time so we did *not* confirm and tried to let Guardian Logistic's know that that day would NOT work, but I didn't hear back about a new time. I called Guardian at least a dozen times and left voicemails and email and they never once got back to me. The next delivery window was scheduled for December 20th between 12:30-3:30. I could track which stop they were at and knew we were supposed to be stop 5, but for some reason they skipped us. When I checked back in with the tracking it said they were at stop 7, and it was the last of the day. Our table ended up going to a new delivery company based in Loris, South Carolina (it was likely a brand new table. Who knows what happened to the original one), and it was ultimately delivered on January 3rd. read more

Guardian Logistics Solutions was the company that delivered the mattress and box spring that I ordered from QVC, and to say I had a terrible experience with them is an understatement. In short, they never contacted me to schedule a delivery, and instead delivered my new mattress and box spring when I wasn't home and just left them outside. Their representatives were disorganized, unhelpful, and generally unapologetic. In addition to writing this review, I have issued complaints with QVC/Serta and MXD Group (the national delivery organization that contracts locally with Guardian Logistic Solutions for deliveries in the Triangle area), since I didn't actually have a choice in their selection. The delivery service included with my purchase said the delivery company was supposed to call and set up a delivery window, and the delivery service was to include delivering the items to the room of my choice, setting up the bedframe, removal of debris, and removal of my old mattress and box spring. I received an automated call that my items had arrived at the warehouse and that it was now possible to schedule a delivery. However, when I called Guardian Logistics Solutions, they seemed surprised that I was calling to schedule a delivery window, and said the driver would call me the morning my items were to be delivered to let me know an expected delivery time. In other words, there is NO SCHEDULING! Since I, like most people, have a life and things to do during the day, I inquired as to what would happen if I'm unable to be home on the day they decide to deliver it, and was informed I would have to see if I could work something out with the driver. Their customer service and the lack of scheduling was a negative experience on its own. For several days there was no call from a driver, and so imagine my surprise when I arrived home one afternoon to find my mattress and box spring had been delivered and LEFT OUTSIDE! When I called their main line, I was told the driver couldn't get in touch with me. They read back the phone number on file, and it was wrong, however my correct phone number was printed on several labels featured prominently on my items. Even if they couldn't reach me, I don't think it's ever acceptable to leave an expensive mattress and box spring set outside (especially with rain in the forecast!), and also fail to set it up and remove the old items as they were contracted to do. Their customer service representative said the driver indicated that I said it would be fine to leave the items under the carport if I wasn't home. Interesting, given that I had had no conversation with the driver and he had reported he couldn't reach me! When I first spoke with the driver around 4 pm, he said they were making a few deliveries in a different area and would come back to set up the mattress and remove the old one. My next call to him was at 8:45 pm, and he assured me they hadn't forgotten about me and were still planning to come that night after they finished up at one last house. While I never received official confirmation that they weren't coming, I eventually went to sleep. I had a missed call after 11:30 pm but no voicemail. The next morning I called the main line again, and they had no record of any wrongdoing or my previous calls, and again tried to say I had told the driver he could leave the items in the carport. They said I wasn't on the schedule, but they would "try" to get someone out there that day. After waiting around all day and making numerous calls to customer service the driver came back around 6 pm. If I had not been persistent, or reminded them that it would not be my problem if the set was ruined in the rain and had to be sent back, I'm certain they would have never returned. read more

Guardian Logistics Solutions - I paid for a delivery service to set up my new mattress and boxspring and remove the old ones. They left it outside without contacting me. - Couriers & Delivery Services Near Me - Durham, North Carolina

Do not use this company! So home depot contracted this company to pick up a return. The return was scheduled for pick up on 7/14 between 10 am and 1 pm. The package was a huge bath surround 60 x 75 to be returned. I moved it outside ready to be picked up (by myself). and waited. They never came. I left to go to work. at 2:45 pm they called, leave no message and no call back reference. I have a camera system I checked package is still outside. Package was never picked up. Then I look at tracking link to see if any updates...none posted but I did screenshot it. Then I text the text service, no reply. Then I call and leave message---No reply, Then I email and contact customer service. I got a reply to send them reference code and check tracking site. I sent them code and I had already checked tracking site...now it said my tracking and reference code didn't exist. They completely deleted the tracking and reference code. Then I call and send additional emails...no response the company is ghosting me. Not only are they ghosting me they went back in their system and completely deleted the job reference and codes. This company is horrible, don't expect them to actually complete a job, or respond. If they do something wrong they will erase the evidence. Download and screen shot everything. I'm still trying to contact them, no response, and I've been hung up on. read more

In the face of all of the negative reviews on Guardian, I feel it's only fair that I share my experience which was excellent. I asked for delivery of my garage cabinetry set on a certain date and that's when it was delivered. They said they would call/text the day before delivering and 30 minutes prior to delivery and they did both. Lastly, they sent two very nice and efficient guys who unpacked the merchandise and placed it in my garage as promised. Perhaps it helped that the guys were independent truckers working under contract to Guardian. But whatever, it worked out very well. read more

If possible, would be 0. 2 delivery attempts...first one ruined the furniture that was being delivered. the second one...after many conversations with Nadine (they only schedule deliveries with 24 hours notice and only if they will "be in the area")...may have been worse. Asked if they would remove their shoes because we have a young child at home..."we don't do that". If I find out that they are delivering the furniture or anything else that I've ordered, I would cancel my order. They're the worst. read more

Ordered a dining table from Costco.com with white glove delivery, and unfortunately got assigned this delivering company. Four hour time window: 12:30-3:30. No show no call. At 4PM I called the dispatcher, was told the drivers were nearby and there was only one more delivery ahead of us. At 5PM I called again. The dispatcher said she could not reach the driver but she'd keep trying and get back to me. Didn't happen. At 7:40PM the driver himself finally called. Apologized and said he was 7 minutes away. At 8:10PM the truck arrived. Two guys left the packages in my dining room. Said they still had four more deliveries and asked me to call Costco and get a refund for white glove delivery. My wife and I had to assemble things and dispose of the packaging material on our own. I gave one star only because they finally showed up (albeit almost 5 hours late) and handled my packages carefully. In the future I'll never deal with them again. read more

We had a delivery that was scheduled to be deliver this morning Oct 4th, between 11am-2:30pm. I had spoken with Destiny (per-Francis) on Wednesday 3rd to see if they could move the time since we were going out of town, she came back and told me they could deliver between 11am-12:30pm. At 10:15am, I called because I had not heard from anyone only to learn they had changed the date from today to next Tuesday. We had to call and stop the people who were buying my uncle's other lift chair because he would not have a place to sit until next Tuesday. This kept me from being able to leave early for a trip to Alabama for a meeting on Friday at the Air Force Base. The only response I received was "sorry it was a misunderstanding." I wrote the information down as I spoke with Miss Destiny. There was no misunderstanding on this side. I had to tell my 82 year old uncle that the chair would not be delivered until next week. If you have ever had to deal with the elderly you know they do not do well with change. This was all the more reason I was extra careful in making sure the chair was being delivered on schedule. I am very disappointed with this serve. read more

I've been trying to schedule a delivery with this company for 2 week for an item ordered from Hayneedle.com . So far, they've scheduled 3 different times without having an actual person contact me only to cancel by automated message an hour before they were supposed to deliver. This is 3 days I've rearranged my schedule, cancelled plans, etc FOR NOTHING. I still don't have the item. Worthless. read more

They are the most incompetent company I have ever dealt with. Ordered from Sam's Club. They received my merchandise on 10/20/18 and I still have not received it. Sam's has been great, but this company has changed my delivery time 3 times... now they are telling me MAYBE 11/5/18!!!! They are changing my delivery because a BIGGER customer has ordered and needs their merchandise. read more

This company has been terrible to work with. We are converting my 2 year old daughter to a real bed and had ordered a mattress for her bed. so far it has been almost 3 weeks since the first delivery date and time was given. The first time they said the truck broke down, then we rescheduled for it to be delivered two days later on a Friday between 3:30-6:30pm. That window came and went and not delivery and no phone call to inform us. I attempt to call for the next week repeatedly and never got to speak with a person. Left messages and email's never a reply. So over in to the next week I finally get someone on the phone. The lady tells me that she would have to check to see if they even had our order in their warehouse. Was told she was passing it off to her manager and they would call me with the details and schedule another delivery date. 3 days go by and I heard nothing. I go on the web site and check the tracking of our order and it showed it was to be delivered today Dec. 17th between 12:30 and 3:30. As of right now we are still within the time frame (2:41pm) But I have attempted to call repeatedly just to try and get an update. Have yet to actually talk with anyone. If you ever get stuck with this company to deliver anything, CANCEL YOUR ORDER!!!! it has been the worst shipping experience I have ever been involved in. Not to mention that it cost $75.00 to have it shipped from the warehouse in Durham to our house in Greensboro. STAY AWAY FROM THIS COMPANY!!! read more

Terrible customer service. I have been trying to get a custom ottoman delivered from Crate and Barrel via Fragilpak, who subcontracted with Guardian Logistics Solutions. They have had my ottoman for 7 weeks now. No shows on 2 confirmed delivery dates and on the third, they delivered an incorrect piece of furniture. I have spent hours leaving messages, emailing and chatting with C&B representatives. I have tried dealing directly with Fragilpak and Guardian Logistics and never receive a response. Unprofessional and unacceptable. read more

I ordered a couch off of Amazon on February 14th and given an expected delivery date between February 28th and March 8th. My couch was not delivered until March 14th but Guardian Logistics Solutions is not at fault for the late delivery. The couch originated in Arizona and carried to NC by Hunter Logistics Solutions, who informed me that the couch would be late due to the company moving warehouses. The couch was delivered to Guardian Logistics Solutions on Friday, March 9th and I was given their number to call and schedule a delivery. I called on Monday, March 12th, around 9AM, customer service was very polite and informed me that the couch had not yet been moved from the airport to the warehouse. They explained they usually do not scan new arrivals into their systems until 24-48 hours after their arrival and to call back tomorrow to check for an update. I called again on Tuesday and was once again told that my couch had not been scanned into the system yet, and to call back tomorrow. On Wednesday, I was told the same thing, but this time they asked me when I would like to have my couch delivered. Being that my couch was already late, I asked them to have it delivered as soon as possible. Later that evening, I received a call asking if they could deliver the couch tomorrow (Thursday, March 14th) after agreeing to a time they stated that I would receive a call when the couch was about 30 minutes from my house. The delivery window was from 12PM-4PM, assuming that they would be late, I went into class around 11AM with the intentions of leaving around 1130, putting me home right before noon. At 1120, I received a call saying my couch would be arriving within 15 minutes. Although delighted it would arrive early, I was worried they would not deliver my couch because I live in a gated community and read previous reviews saying that they did not hold delivery times or if they could not reach the house they would simply leave. Frantically, I called their customer service and told them the earliest I could be home was at noon and if they could wait a couple extra minutes for me. I got home around 1206, and there they were, waiting for me! Overall, I had a pleasant experience with Guardian Logistics Solutions which I was highly skeptical of, after reading only negative reviews. I'm not sure if I was a lucky costumer or if they are improving their services under new management. The only reason I am giving them 4 stars instead of 5 is because is because while the men who delivered my couch were kind enough to wait a few extra minutes for me to arrive, they did not help me remove the plastic or boxes from the couch and left it standing on its side in my living room rather than on its legs. read more

I ordered a mattress from Jcpenny on Black Friday still haven't received they keep sending me messages saying that they are going to deliver but still haven't. I have emailed them , left voice messages, and called more than 10 times but have not got an answer. I will never be doing deliver service with jcpenny every again totally ridiculous. Gave them two chances to deliver and they failed. Given them another one tomorrow. Jcpenny told me they don't know what's going on and had called the delivery people for me and they answered for them surprisingly. I told jcpenny I will be cancelled my order if it doesn't arrive tomorrow. Update: I finally got it read more

i'm sorry to say, but I must tell the truth to help other owner operators, this absolutely is the worst place or contract that I have ever had. I usually do not give out reviews unless it's extremely horrible or extremely satisfying to work with those particular companies or individuals. Unless you are going to be living on the street, starving and in desperate need for money, I advise you to never sign it with this company. Ownership is deceiving, you don't make the money that they say you're going to make and if you watch the wording, the guarantee part is not really guarantee telling you what you will make or make it between and what they pay for the miles is very minimum fuel surcharge is ridiculous. The conditions of the place is horrific. Bathrooms are nasty barely paper towels in there to dry your hands soap not available at times floors despicable. I must say unless you just need to keep your wheels moving and if you do accept this position , I guarantee you, you probably will be leaving as soon as you can. But if they say leave on a good note, because you never know when you may have to return to a place that you live. But I pray that God will bless me to where I will never have to go back to this place at the receiving one of the best contracts I have ever received in my life. read more

Wow, absolutely amazed by the awesome service we received! We had a couch delivered today. They were on schedule, in fact ahead of schedule. The customer service was above average and exceeded expectations. Chirs and Jorge were an amazing team, very professional, and efficient. Would highly recommend them to anyone for delivery and would hire them if I had a moving company. read more

Worst company ever. Have been waiting all week for a delivery of $5000 of materials. They flat out lied and said someone was there to drop the delivery off and no one was there to accept. There were in fact 2 people there at the time they said. Even though our supplier has it in their contract that they must call to schedule delivery, Guardian says they can just drop it off. I have already contacted my supplier to make sure they never ever use this company again. The woman was horribly rude on the phone. Make sure you never use this company. read more

The day after Thanksgiving this co. Delivered sofa,love seat, chair. Items were damaged. It had set in their warehouse for 2 wks. I have paid for the white glove treatment. That was a joke, one of the guys had the nerve to ask me if the furniture hadn't been damaged would I have tipped them. He had the nerve after I paid $299 for their service.Waiting for them to deliver furniture again hopefully it want be damaged this time. Also I ordered the furniture from Zuri. Bad mistake I told them I wanted a refund they said they would charge me $299 back stock fee. Will never, ever order from this co. Again. read more

This company is not worth the hassle. Don't use them for anything. If Wayfair.com assigns your order to be delivered by them, save yourself some time and just cancel it. I ordered a table and chairs set from Wayfair.com and thought it would be a great idea to select their 'all-inclusive delivery, set up, and clean up' option where they have a third party deliver the items, set them up (do any assembly), and then haul away all the packing materials. I could NOT have been more WRONG. The first delivery appointment was scheduled between 5pm-9pm on a Monday night and they 'no call, no showed'. When I called them Tuesday morning to ask what happened I was informed that I did not confirm the delivery appointment (I definitely did, TWICE, as recently as 5pm the day of the scheduled delivery). And I was told that they would call me to reschedule. The second delivery appointment was scheduled for Thursday morning between 7am-11am. When I explained that I would be at work- but that I work about 5 mins from my house- I was told that its OK because the delivery driver calls 30 minutes ahead of time. At 9:15am I got a call from Guardian letting me know that the delivery driver came to the house and no one was home so he had left. WELL DUH NO ONE WAS HOME BECAUSE I WAS AT WORK! Guardian claimed that the delivery driver had called but I did not answer (this did not occur- otherwise I'd be communicating with the delivery driver- also why didn't the delivery driver call me to tell me he was at the house and no one was there instead of the office? Shady, shady, shady.) I asked the dispatcher to please have the driver stay put and that I would be there in about 3 minutes as I work down the street. I was promptly told 'No' that 'he had already left and we can reschedule'. Um, yea, no. We're not doing this a third time. Sorry. I called Wayfair.com and told them I hadn't received the table and chairs and I would not be paying for them. I also cancelled an order I had in for a sectional sofa that hadn't shipped yet, as I would not be dealing with this same company again to try to deliver that item THREE times. read more

I had a horrible delivery experience with this company. If you order anything and this company is assigned to deliver it, it's best to cancel your order. The continue to promise delivery times and dates, and never show up. In addition they have poor customer service skills, they don't even call to say they can't come. I had to literally chase them down and still didn't get my furniture delivered. After continually taking days off work to meet the delivery person, I had four delivery dates and times promised and they never showed up for either of them. Besides that, they don't contact you until after the promised delivery time to set up another time. You can't believe anything they say. I can't believe large companies continue to use them. After my experience I looked them up in the BBB and they have two unresolved complaints lodged against them in there. Their membership application to BBB has been denied. Don't believe them and don't trust them. Don't use them for anything. read more

If I could leave a 0 star review, I would, but the ONLY REASON I am leaving a 1 star review, is because Neisha at Guardian Logistics is great, aside from the company being a complete mess. We had a delivery scheduled for a Tuesday. Supposed to be 4 boxes total. They came, and only brought 1 box. Obviously I called the company, and they said they just forgot them. Ok, no big deal, they deliver the rest on Thursday. So Thursday comes, we get no phone call. We called them and asked what the deal was. "Oh sorry, we have to reschedule for Friday". So okay... whatever. This is kind of getting ridiculous because we took time off work for all these time frames. Friday comes, they call and say something happened with the truck so no longer able to delivery on Friday. This is the 2nd time postponing. So they say they will delivery on Saturday morning. I told them if we don't have the packages, I am driving to the warehouse myself and getting them that's an hour away. So Saturday comes, and they finally showed up with the other 3 missing packages. Total 4 different times they said they were going to deliver. But we finally have our items, thanks to Neisha. read more

Had a delivery scheduled for this morning time frame of 0830-1230. They never showed up, never called. I telephoned at 1245 & was told they couldn't find my location and the driver called but received no answer. I was home all morning & phone never rang. If he didn't get an answer, why didn't he leave a voicemail. (Also, there is no record of any incoming calls on my mobile carrier's website for my phone number.) Now it is rescheduled for the 14th & I gave them explicit directions. But I will wait at the end of the driveway so they can find me. read more

This company has been in possession of my delivery since 3/17... they finally got around to scheduling the delivery and it was supposed to arrive today, 3/28 between 3-7pm. They called at 648pm to tell me the truck broke down hours ago, and they wouldn't be able to deliver it. Not only did i have to wait around, when clearly they knew the delivery wouldn't be made, BUT they "hope they can delivery it" in 3 days from today!!!! I am located in the same zip code as this company! incredibly unprofessional, unreliable and rude. If you are ordering from a third party, find out who is the shipping provider or else take your chances that Guardian Logistics is neither guarding your products, or navigating the complex logistics of driving it to your house... read more

If you can, stay far away from this company. I ordered from the exchange and was tracking service with Seko tracking. They showed our piece of furniture had beed delivered to Guardian's Warehouse in Raleigh area on Friday, November 16th, with an expected delivery to me in Jacksonville on Wednesday the 21st. I took off from work. When I never heard from them, I called and they said they won't deliver Wednesday but can deliver Friday the 23rd. I said fine and took another day off work. The canceled 30 minutes before my delivery window. This started the aggravating process of trying to get through their phone lines again. I got ahold of them and their excuse was the truck couldn't wait for them to locate my item so it left! I rescheduled for Monday the 26th. My husband planned to show up for a 3-6 delivery window. At 10:40 on Monday they called and canceled. This time Kim (who took 55 minutes of repeat dialing to reach), said she would call me back by 3:00pm with an update and to reschedule delivery. It's 4:30 and no one has called me. I am disgusted that any service or store uses this company. They are the worst I have ever dealt with. You can't get through the phone lines without a struggle, the call center has no idea what the warehouse is doing, and it doesn't matter if you make an appointment because they don't bother to keep it. TIP: If the phone rings when you call, hang up. You want to hear music after the man's voice. If you hear the man's voice at any point, hang up and start over. Do not email. Do not leave a message. They don't return those either. I still don't have my item and have no idea when I'll receive it. read more

Someone needs to shut this company down. They have had my mattress set for 2 weeks, won't answer phone, won't respond to email and from reading previous statements not a reputable delivery company. JCPenney needs to move their business elsewhere and I want my delivery fee refunded. read more

This company shouldn't be in buisness. If they get picked to deliver your stuff I'm sorry. We ordered a table and couch and it was sitting in their warehouse for over a week before they tried delivering. We live on base and the driver wasnt a citizen and couldn't get on base. Now going on another two weeks for them to redeliver our stuff. We called multiple times and when we are lucky they answer their phone. They cancelled delivery on us once already. We will see what happens tomorrow. read more

Was really nervous when I saw that these folks were the selected carrier for a large package we ordered after reading all these reviews. They called and texted to confirm delivery the day before (which was much earlier than expected delivery date). And they even provide a bit more detail than the standard delivery window both times we spoke with them on the phone. We were told the package would arrive much closer to 9 AM. By 9:30 the delivery driver had already called to confirm that they'd be here soon. They dropped off the package quickly, smoothly and in good condition by 10 AM. Piece of cake! read more

Was really nervous when I saw that these folks were the selected carrier for a large package we ordered after reading all these reviews. They called and texted to confirm delivery the day before (which was much earlier than expected delivery date). And they even provide a bit more detail than the standard delivery window both times we spoke with them on the phone. We were told the package would arrive much closer to 9 AM. By 9:30 the delivery driver had already called to confirm that they'd be here soon. They dropped off the package quickly, smoothly and in good condition by 10 AM. Piece of cake! read more

This company is not worth the hassle. Don't use them for anything. If any company assigns your order to be delivered by them, save yourself some time and just cancel it. Most unprofessional company I have ever dealt with. read more