Fantastic Service. I could not recommend CinderBox more…read more Backstory: A bird got stuck in our chimney and passed away. Needed it removed as flies were starting to breed. Result: I welcomed Seth into my home this past Tuesday and could not be happier that I did. He was an upstanding example of what a service business should be providing on the employee front. He was personable, honest, and answered more questions than he probably wanted to with a genuine smile while doing a great job at fixing our issue. The bird is gone (so are the flies) and we can finally enjoy our home again.

Seth arrived ahead of schedule, did a great job of walking me through the details of the service…read moreand also provided some homeowner tips. The area around the fireplace was carefully protected and there was no mess. Recommendations for additional service were supported by picture documentation. Very satisfied.

Alex, We were really hoping to have Godby help us with the…read moreFireplace service. The person (male) I spoke with was just disinterested in helping me. Maybe he was having a bad day. The price he quoted was hourly, if I remember correctly. We wanted a remote and had questions about possibly installing a new hotter long. He just didn't provide much information. The company we ended up using charged a flat rate. They were able to fit us into their schedule within a reasonable time. They did install a remote at an extra, very reasonable charge. Thanks for your response. My email is vmglpn@yahoo.com

Reggie was so wonderful and helpful! He helped me pick out my dream fireplace! I absolutely…read morecouldn't be happier! Fare price. Great people installed it. Very friendly and helpful , the installation guys were very professional and showed me how to operate my ventless gas fireplace, since I never owned one before. They were very patient and knowledgeable. I highly recommend this business.

The Fireplace Center install installed our wood-burning insert about four years ago and we've been…read morevery pleased with it. We thought it was time to get the Chimny swept so we called and scheduled a service date. Their technician came out. He was very nice and polite and after about a half hour, he came up and told us he's never worked on one of these inserts before and did not know how to do it and he'd have to reschedule. We rescheduled and he came back a second time, he took the Fireplace all apart, went up on the roof and put his tool down the chimney after about 20 minutes. He came back and said he's got some bad news. He got his tool And he could not get it unstuck he'd have to come back. He left the fireplace and all of the parts laying around, but we did we rescheduled for a third time, this time the manager came out. He was also very nice and polite. He got the tool unstuck. And put everything back together. I'm not sure I would recommend the Fireplace Center, at least for a Chimny Sweep

Got my very expensive Vermont casting wood stove installed April 2023. 90 days later the stove is…read morecompletely rusted out on the top warming plate and inside the wood stove. I called Indianapolis fireplace Center formerly Duncan's fireplace and Patio, they said it's not their problem. I can pay them to try to figure out the problem. I have not even used this stove 1 time. I have a $12,000 job sitting in my house 90 days after installing rusted out, and they say it's not their problem!!!! How's it my problem? I paid, never used it and it's trashed now!!! I'm assuming since it's completely rusted out there's somehow a leak. I don't recommend this company!! RUN AWAY!!!' They don't deserve 1 star

I had an existing gas starter line running to our fireplace and I hired Mike with A&M Fireplace…read moreService to install gas logs. He made the process very easy by making recommendations of various products and features. He purchased the gas log set for me and it took less than two hours to install, along with a thorough tutorial. He was extremely flexible and the price reasonable as well. I'm very happy with the finished product and would recommend him to anyone needing fireplace and chimney help in the Indianapolis-area. Definitely high character individual!

It was very easy to schedule a fireplace cleaning and inspection with Mike. He gave me a thorough…read morereport and a quote for repairing my broken damper, that I now have scheduled in a few weeks. Very much recommended.

Excellent Service - prompt and thorough and professional. Very clean process. A±+++++++++++read more

John was great. He came out quickly to give me an estimate and offered a couple of options and…read moreexplained the difference. He ordered the parts and came back a few days later and finished everything quickly. It looks great. His prices are very competitive and he did excellent work.

I had my fireplace and chimney cleaned and then had a chimney cap replacement. Everyone I worked…read morewith was professional and courteous. Warren did our fireplace cleaning and was knowledgeable and helpful; I felt confident in his expertise. The chimney cap replacement was an investment, but they showed me before and after pictures of every step and reassured me of the stainless steel construction and the lifetime warranty. I will definitely continue to use them each season to keep my gas fireplace in good and safe working order. Highly recommend.

AWESOME SERVICE!!! I am HUGE on Customer Service. I…read morecontacted Wilson and he is very warm, friendly, and extremely helpful. All I have to say is my fireplace is now working YaY! I am beyond pleased. He also offered me tips on how to clean the glass, he explained the components of my unit to me, and why it wasn't' operating. Wilson, you are the man! Thank You Again!!! Now all I need is some tea and a book

With the heat wave we've had this past week, our AC decided it was the perfect time to stop…read moreworking. I called Mowery on the morning of July 4 for them to take a look at it, and they were able to send someone within an hour. The service tech, Kirk, was professional and personable. He worked quickly to find the issue, which was a bad capacitor in the outdoor unit, and was able to replace it with a new part he had on hand. Even with the holiday surcharge, the total cost was about what I expected, and Kirk was patient with me as he explained the cost breakdown. He was also very informative about what regular services they provide without being too pushy to sell something. Great services, great people!

Our air conditioning went out and we had called Mowery since we had used them before. A repairman…read morecame out and gave us the diagnosis of what we needed along with the cost. He told me we would need to pay the service fee and pay the full amount at the time the repair was completed. He initially came to our home on a Tuesday. We did not hear anything from him, so my husband called to get a follow up that Friday. He then tells us we need to pay in full and the part he told us he was going to order on Tuesday would not be ordered until Monday and it would take 4-5 days before it came in. Sir you could have told us this on Tuesday when I clearly asked all the necessary questions. So on a Friday afternoon we were scrambling trying to find someone to come out to start this process all over again. This incident put a bad taste in our mouth about how customers are treated. Thank God we were able to find someone who came out and fixed it.