Steve did an amazing job adding insulation to my unit and explaining what the issue was with my gas…read morefireplace. Very informative and patient with the explanation of how to operate the unit. Highly recommend! Great value!

They could not help me with my request but they provided me with a couple of referrals…read more I like that about them

Joe is a chimney and fire-safety rockstar!! I moved into my 109 year-old property having been told…read morethat the chimney would cost thousands to clean and repair by other service providers, and Joe came to the serious rescue! Using a scope, he was able to allow us both to see inside the depths of my chimney and confirmed what I felt in my gut to be true the whole time: it just needed a good old-fashioned cleaning with zero internal repairs needed. Joe got swiftly to work, and gave me some great tips on how to safely enjoy my wood-burning unit. Amazing!! I've used Your Chimney Sweep twice now and have always had a great experience. Give them a call; you, your wallet, and the safety of you and your home will greatly appreciate it.

I called Your Chimney Sweep Inc. To have my old 1995 chimney cleaned and inspected. I assumed it…read morewould be a long time before they could get to me, but they were able to fit me in within 4 days of contact! They were very responsive and communicative as to what the cleaning entails, the cost, and timing. On the day of the appointment, they sent me a text letting me know Joe the service tech was en route. Joe was a very customer-service-oriented, knowledgeable, and efficient tech. He went above and beyond my expectations with cleaning and inspecting my fire place and chimney. Joe gave me insightful tips as to how to correctly burn wood in the fire place (which, it turns out, I had not been). I will definitely be utilizing Your Chimney Sweep Inc. For all my future fire place and chimney needs.

Fantastic Service. I could not recommend CinderBox more…read more Backstory: A bird got stuck in our chimney and passed away. Needed it removed as flies were starting to breed. Result: I welcomed Seth into my home this past Tuesday and could not be happier that I did. He was an upstanding example of what a service business should be providing on the employee front. He was personable, honest, and answered more questions than he probably wanted to with a genuine smile while doing a great job at fixing our issue. The bird is gone (so are the flies) and we can finally enjoy our home again.

Seth arrived ahead of schedule, did a great job of walking me through the details of the service…read moreand also provided some homeowner tips. The area around the fireplace was carefully protected and there was no mess. Recommendations for additional service were supported by picture documentation. Very satisfied.

Fast, efficient, professional. They took care of some dryer vent problems, explained everything in…read moredetail, and fixed what a previous company wasn't willing or able to. Very reasonable price.

An inspection was done on our gas burning fireplace . The…read moretechnician representing your business said it all checked out. Said it was fine and didn't even need cleaning! we have used it twice since Dec 2025. We had another inspection done today in the hopes of having a gas insert installed. Technician advised us NOT to use fireplace. Chimney does not pass code. Leaks in chimney. Flu is questionable when closed. So, very disappointed and would like an explanation for the cost I was charged for an inadequate inspection.

Our fireplace chimney was leaking every time it rained. We use Mad Hatter when we have our chimney…read morecleaned, about every 5 years. They came out and did an estimate. About a week later did the repair. So far no more leaks in the chimney. I thought they were a little expensive, but I know they've been in business for years so they should know what they are doing. Tech wore his mask when I spoke to him. He did the work and I didn't have to be around. Paid once done over the phone.

Very happy with the customer service. Requested an estimate. It was written out and explained…read morethoroughly even photos of the chimney's and given explanation on what was and wasn't needed. Given options on how to fix one chimney and explained how to operate the newer fireplace. Hired on the spot and having them return in a few weeks to complete the requested work. This is a lost art, grateful to have professionals in this line of work gives us peace of mind when using the fireplace.

Alex, We were really hoping to have Godby help us with the…read moreFireplace service. The person (male) I spoke with was just disinterested in helping me. Maybe he was having a bad day. The price he quoted was hourly, if I remember correctly. We wanted a remote and had questions about possibly installing a new hotter long. He just didn't provide much information. The company we ended up using charged a flat rate. They were able to fit us into their schedule within a reasonable time. They did install a remote at an extra, very reasonable charge. Thanks for your response. My email is vmglpn@yahoo.com

Reggie was so wonderful and helpful! He helped me pick out my dream fireplace! I absolutely…read morecouldn't be happier! Fare price. Great people installed it. Very friendly and helpful , the installation guys were very professional and showed me how to operate my ventless gas fireplace, since I never owned one before. They were very patient and knowledgeable. I highly recommend this business.

The Fireplace Center install installed our wood-burning insert about four years ago and we've been…read morevery pleased with it. We thought it was time to get the Chimny swept so we called and scheduled a service date. Their technician came out. He was very nice and polite and after about a half hour, he came up and told us he's never worked on one of these inserts before and did not know how to do it and he'd have to reschedule. We rescheduled and he came back a second time, he took the Fireplace all apart, went up on the roof and put his tool down the chimney after about 20 minutes. He came back and said he's got some bad news. He got his tool And he could not get it unstuck he'd have to come back. He left the fireplace and all of the parts laying around, but we did we rescheduled for a third time, this time the manager came out. He was also very nice and polite. He got the tool unstuck. And put everything back together. I'm not sure I would recommend the Fireplace Center, at least for a Chimny Sweep

Got my very expensive Vermont casting wood stove installed April 2023. 90 days later the stove is…read morecompletely rusted out on the top warming plate and inside the wood stove. I called Indianapolis fireplace Center formerly Duncan's fireplace and Patio, they said it's not their problem. I can pay them to try to figure out the problem. I have not even used this stove 1 time. I have a $12,000 job sitting in my house 90 days after installing rusted out, and they say it's not their problem!!!! How's it my problem? I paid, never used it and it's trashed now!!! I'm assuming since it's completely rusted out there's somehow a leak. I don't recommend this company!! RUN AWAY!!!' They don't deserve 1 star

We chose Indy Decorative Concrete because of their reputation and referrals and were initially very…read morehappy with the appearance of our patio. We truly loved it. It was beautiful the first year, with only a few scattered popouts. Unfortunately, our experience over the past three years has been disappointing. Within the 3 year warranty period, our patio began developing widespread popouts. We reported the issue during the warranty window, repairs were completed, and an additional $800 was paid to IDC during that process. Despite the repair, which we appreciated, the condition continued and worsened over the past year. Most recently, June 4th, while simply rinsing the patio with a garden hose, additional pieces of concrete broke loose from the surface, further increasing our concern about the patio's condition and long-term durability. After the warranty period ended, we requested another meeting to discuss the continued deterioration. During that visit, much of the discussion focused on the normality of this condition, with comparisons to our 20+ year-old driveway and repeated suggestions that salt or another product may have contributed to the damage. We explained that we do not use salt on the patio and that the only treatment applied to the surface was power washing and sealing completed by IDC. During this same meeting, we were also told the warranty may have been affected because we had only paid to have the patio professionally power washed and sealed by IDC one time during the three-year period, despite yearly sealing being an additional service at our expense. This was surprising to us, especially since the deterioration had already begun and was reported during the warranty period. When we asked whether customers should reasonably expect a properly installed patio less than four years old to deteriorate in this way, we did not receive an answer. We were offered an additional repair option at our expense, but were also told there was no prior experience showing whether the proposed solution would stop the issue long term. Because we wanted to better understand what we were seeing, we sought opinions from other concrete professionals. Based on those conversations, we have been told the condition appears likely to be ongoing and that repairs may require repeated maintenance and expense over time rather than a permanent solution. We were advised that patching and refinishing may improve appearance temporarily but would most likely not permanently stop future popouts. Complete tear out and repouring was recommended since repairs would be costly and temporary. We understand concrete can naturally have imperfections, and we never expected perfection. However, our contract references minor popouts, while what we are experiencing is widespread deterioration that began during the warranty period and continued after repair. Based on the condition of our patio, which is not yet four years old, along with the professional opinions we received, we do not believe this reflects normal concrete imperfections or the quality of work IDC promotes and are concerned something may have gone wrong with the original installation or materials. We are sharing this experience so future customers can ask detailed questions before signing. What level of deterioration is considered "normal" in the first few years? What does "minor popouts" mean? What happens if a repair completed during the warranty period does not resolve the issue? And what long-term solutions are offered if problems continue? We genuinely hoped and paid for a better quality product and wish this situation had been handled differently. We are left with a patio that is not quite four years old and continues to deteriorate.

From planning to finished product, this was an absolute fantastic experience! I appreciated the…read moreassistance (and their patience with my indecision) in picking the best colors, textures, and design to match my house, the punctuality and professionalism of the crews, the overall communication throughout the project, and of course, my fabulous new patio! It looks amazing. Thank you Indy Decorative Concrete!