Scheduled an appointment today from 1230-4pm as I couldn't be available prior and told the dispatcher such. When they didn't show up, I called again, to be told they changed their schedule and tried to reschedule me for 11am. Since I didn't call to accept the 11am appointment, they skipped my service. Dispatcher indicated it was my fault since I wasn't available to accept an earlier appointment.
I accept that a large window is sometimes necessary (3 1/2 hours), but for goodness sake, stick to this giant window. Otherwise, just ask us to stay home the entire day to meet your technician, so we could drive ourselves to another service. read more