The Lions Den Garage. They have had my daughters vehicle since October of 2021.. and only communicated with us maybe a hands full of times... I had even gotten approved for financing to assist with paying for the repairs... with only a $400 balance out of pocket. My account was being debited for the financing, without ever having the vehicle in my possession. I have several attempted phone calls that I left with Lionz Den Garage work with no response.. While in the phone with the financing companies, that also attempted to contact the Garage- to confirm they still had the vehicle, they also had no response. I have left several voicemails with no response. I had to have the finance companies refund the payments that were debited from my account- because the vehicle was NOT REPAIRED OR RETURNED. The finance companies have now had the financing canceled due to non response from the repair Garage. I have had 1 conversation with the "owner"... named Arthur... who I hadn't spoke to in 4 months after having my daughters vehicle... who then apologized for the " miscommunication".. had than assured me the I would receive a call the following week. I did not receive a call back... nor did they answer when I attempted to call the repair shop-no answer & once again, voicemail was full... I then finally today (3/8/21) call, they answer.. I basically stated I needed someone to call me back TODAY ( 3/8/21) to let me know what's going on with the vehicle or at this point I'll be calling the police or the News if I haven't heard back from anyone... She stated they weren't open yet, & that when she got back to the shop she would give me a call back with an update. Because of what I had previously experienced, with them not calling me back out communicating... I told her I want a call back today NO MATTER WHAT before the end of business- the woman then hung up on me...
She has now has actually called me back and stated they need me to have the vehicle towed off the property & that they actually can't fix the vehicle! This experience with this Garage has been a nightmare! Telling us all along what they COULD fix (they sent me a repair invoice)... then no repairs have been done, no communication, nothing until I had threatened to call police or news! & even now they don't even want to make it right and just fix the vehicle ( financing will pay for the majority of the repairs!) They just want us to pick the vehicle up now...
I have pictures of the way it was left in the back of their garage about 1-2 months after dropping it off and not being able to contact anyone, I showed up ( not aware it wasn't open on a Monday) Didn't see my daughters vehicle, so I went around the back to see that her hood was left wide, open, windows were down, cord's & wires unattached & hanging everywhere, some type of oil pan just sitting under the vehicle and the vehicle was not in a secure spot. They did not answer the phone calls when I had tried to call that day which prompted me to show up... when I did show up... they saw me on camera, and has the nerve to send me a message saying, "we see you, were not open Mondays..." I then called them immediately, because I was upset hope they had my daughters vehicle outside like that... I asked them to roll her windows up and why the vehicle was left like that!!!
At this point I believe this repair Garage was NOT PROFESSIONAL at all during this whole process, having my daughters vehicle since October is ridiculous!! And never repaired it that whole time!! And I even have the financing to stop paying for the repairs!! There's no excuse!! read more