Went in today to pay my credit card bill in cash and this branch told me they did not accept cash…read moreas payment. I thought A banks whole purpose was to handle money? What kind of bank doesn't accept cash? I will be cancelling my credit and banking service with PNC.

Kristy is easily the best banker! She works at the PNC at governors village in chapel hill, NC. I…read moreworked for Wells Fargo for 6 years and my fiancé and I changed to online banking because we didn't trust the banks. With our small business starting up we were forced to go to a bank and then I met Kristy who gave us all of our options and suggested what would be best for our business. We will be switching all of our personal accounts to PNC and hopefully using them to buy a home! I actually get a good feeling when I leave the bank and it's because of Kristy. So 5 stars to PNC and give Kristy a raise! she's the best and she's making our dream a reality!!

I've banked there since 1992 and have been treated with extreme disrespect over a deposit that was…read morewired in. They said the first deposit was fraud and then went on to accept 2 more deposits. Not only have they keep my personal funds but refuse to return the 123,000 in funds that they accepted from the consent who sent it. I would recommend that you stay clear of this bank at all costs. It is awful. I've even been told not to visit inside the branch again but rather conduct business through the drive thru.

I've banked here for years and the service has really improved in the past year. Courteous,…read morehelpful, knowledgeable both the day-to-day stuff and more complicated transactions.

Disappointed & Frustrated by Inconsistent and Systemic Failures at PNC…read more.. This week marked the final straw in what has been a long and consistently disappointing relationship with PNC Bank. It began when my (white) wife went into the branch to open a business account. She was unable to do so because the business banker wasn't available that day, so she scheduled an appointment for us to return the following day. Before leaving, however, she was able to withdraw $150 using only her passport, and the teller allowed her to complete the transaction through a "signature verification" no code, no secondary ID, no delay, no problem. Later that same day, I (black) pulled through the drive-through with my wife now in the backseat. I handed the teller both my PNC card and my ID and asked to withdraw $100 less than what she had withdrawn. I also kindly asked if they had any $2 bills, just to pass along to some kids in our community. Despite presenting more documentation than she had, the teller took an unusually long time. Eventually, a manager came over and said I would need to verify a code. I asked why especially when my wife, just minutes earlier, had withdrawn a larger amount without a code and with only her passport. Their reasoning at the time was unclear and inconsistent. The Appointment That Broke My Trust We returned the next day for our 2:30 PM business account appointment, only to be told there would be yet another delay because they had overbooked themselves. This has been a pattern with PNC, disorganization, excuses, and a disregard for customer experience. But what happened next made it worse. While we waited, staff finally explained the reasoning behind the drive-through incident the day before. That's when they told me something that floored me: that withdrawing multiple times from the same account in a short timeframe is considered suspicious and potentially fraudulent. That explanation was baffling. It's my account, I should be able to withdraw from it as often as I need to. That's the entire purpose of having a bank: access to your own money. To treat routine banking activity as inherently suspicious , especially when my wife was accommodated so easily and I was not is not only illogical, it's harmful and discriminatory. Discrimination isn't always loud. Sometimes it hides in delays, vague explanations, and rules applied selectively. It's in who gets "signature verification" and who gets questioned. It's in who is trusted and who is scrutinized. I refuse to normalize that. Shoddy Systems, Repeated Failures After that conversation, I was done. We withdrew every dollar from our account via cashier's check and took it to another bank. But even that process was obstructed. When the new bank called PNC to verify the funds, a different branch said they couldn't do in-branch verifications and referred us to the national customer service line. The national number couldn't verify But for a different reason: They can't do same-day verifications. Routine banking processes should not be this difficult. And this wasn't a one-off. Even when someone at PNC tried to assist, they pulled the wrong paperwork for our business account -- documents belonging to the prior owner of our business, simply because that person also banked at PNC. This has happened multiple times. That prior owner has even received notices about our account, despite not being listed on it at all. This is not just unprofessional -- it's unsafe, and it reflects deeply flawed internal systems. I shared my frustration directly and offered a recommendation: PNC staff need to complete Racial Equity Institute training. If you're going to serve the public, especially people of color, immigrants, and entrepreneurs from historically excluded communities you need to understand the difference between intent and impact. Good intentions don't prevent harm. Training and accountability do. Yes, there are good people working at PNC. But no amount of individual kindness can fix a broken system. As a client, I shouldn't have to depend on the right person being in the room just to be treated fairly. This experience and many before it revealed a pattern: poor internal communication, unclear procedures, racial bias in who gets accommodated, and systems that punish you for trying to access your own money. It's exhausting. It's unjust. And it's unacceptable.

Snotty employees making comments to each other about customers. I wouldn't use drive up at all if…read moretheir ATM dispensed tens.

The worst PNC I've ever experienced. Wouldn't give me my money saying the card was suspended...duh…read moreI canceled it. Then said it's because I'm from out of state. Been with PNC over a decade and have never had this issue. They need more training.

Horrible customer service. Waited more than 5 weeks, still have not received debit card. My emails…read moreare not being responded to. I'm closing my account.

The new manager is a very unpleasant person. He was rude. I was parked in front of the main…read moreentrance and I was asked to park away from the main entrance a few minutes before the branch was open.

Always sit VIP at every game great food and atmosphere highly recommended hockey is the best to…read morewatch! Great beer and drinks!

Upon arrival to the Melanie Martinez concert, the traffic was being directed in an orderly fashion…read more You have the option to pay in advance for parking. You just have to present your digital ticket. Parking was breeze. There was a long line wrapping around the building. We thought we would have to wait forever to get inside, but staff quickly took charge and directed people (including us) to an entrance. There was a long line to buy merchandise outside. We easily found our seats. I'm not familiar either the layout of this arena, but after visiting it will be easier to navigate around. I was glad we purchased tickets on the 2nd level, because it was packed with people on the first level. The second level was much calmer. They had great food and drink sections. The bathrooms were clean. I didn't see staff directing people to their seats, but it was easy to find without them. Of course, drinks, food, etc are overpriced, but that is expected. They are card only transactions. If you only have cash, you can purchase a card to use. The concert started no second later than the time on the ticket. The first acts were entertaining. Melanie Martinez's performance was good. I'm not a bonafide fan, but my daughter is and she had a great time. The screen to display the performance was needed. The show had great sound, great pyro and the stage was beautiful. We will definitely be back to PNC for other events.

This location should really be SHUT DOWN They're the most…read moreUNPROFESSIONAL, UNKIND and UNFRIENDLY staff I've ever encountered! I was in there for 30 minutes waiting for a rep to help me with a name change. The First Lady walked out of the office of the other rep just to tell me to wait a few seconds then she comes back after about 10 minutes to tell me she had an appointment in 5 minutes. The second rep comes out and literally gets in a verbal confrontation with the teller about over scheduling ‍ Goes back to her office comes out to tell me she has a thirty minute meeting but I could make an appointment! NO MAAM! I walked out deciding to just CLOSE MY ACCOUNT PERIOD!

I've been using the PNC Bank branch in Wakefield fairly often, as the branch in Wake Forest closed…read morea few years back. It is located in the Wakefield Commons shopping center. The branch has an outside ATM, drive-thru, and the lobby is also open during the week. The employees have been friendly the times I have needed to go inside to complete transactions. The ATM is normally more convenient for me, since this location isn't as convenient. The ATM thankfully can handle most transactions, including deposits of cash or checks. For withdrawals, it even has a bill select. if you would like a variety of denominations.

Have been with PNC for about 3 years. There have been some good things and a couple of hiccups, but…read morethe hiccups were minor and PNC was happy to work with us to correct them. Good hours, good service, usually short lines and wait times. Everyone is friendly and you are always greeted by someone welcoming you to the branch and asking how they can help you. Good bank, good service, good products.

Thank you for finally hiring some great people. I literally stopped going into this branch(6 forks)…read morebecause of some of the rude staff. I see their gone and the place is amazing now. I needed to order some euros for travel. The teller was so sweet and helpful. Friendly smiles, great service. Awesome PNC Branch!

Upon entering the bank the people were very nice at the six forks location. I deposited a check and…read morethey said funds would be available on Wednesday I could not get any that day. Going in the bank on Wednesday they told me no that I received the wrong information. After a time waiting I was able to get a good amount of it. They need to have everyone on the same page. They were very nice.