This branch is great! The staff was very pleasant and nice to work with. I had to do a money order…read more(only $5 for memebers) and had to get some things notarized (FREE for members). They worked quickly and had someone to come notarize my paperwork within a few minutes. The parking was easy to get in and out of if you had to go inside and there was short lines (around lunch) for the drive thru and the atm. I will definitely use this branch again in the future!

Absolutely do not do business here. We have been with Wells fargo since the day they bought our…read morebank back in 2008. Wachovia then and were there for 15 plus years. Now this ridiculous branch never returns phone calls. "I'll call you back in an hour." Two weeks go by and still no one ever returns a phone call. Tell you they approved you this and that and nothing ever comes through. We have over 800 credit scores and they can't even get documentation correct to finish a simple application. Completely incompetent. Closing all accounts today. So much to complain about but so little room.

I generally have a distaste for large banks, but Wells Fargo since 2009 has done right by me and my…read morecompanies. I prefer to shop locally - including banking, but I haven't found a local bank that is willing to provide the services that Wells Fargo does at a similar cost.

My experience was great! I showed up on my lunch break without an appointment and Todd M. went out…read moreof his way to accommodate me. I didn't feel like a bother and in fact felt the opposite. People like him remind me why Wells Fargo has been my bank for over a decade.

I've been happy with my visits to this branch of the State Employees Credit Union. The times I've…read moreneeded to go inside the staff has been friendly and helpful with what I've needed. It is easy to get in and out of the parking lot and make a stop at the ATM. I've been coming here more often with my other bank closing its branch as the credit union is more convenient than that branch of the bank.

Usually I don't have issues with this certain location but yesterday just irritated my soul. I…read moreshouldn't walk into a room and feel like I'm wrong for wanting to know if my name was taken off a loan! It's my choice and my credit if I decide it's not the right choice for me your job is to simply take me off the loan not try to be funny and say did someone make you sign it or make me feel like I shouldn't be in the room when i simply want clarity. Anything dealing with another person's information I'd be glad to walk out and allow y'all to continue doing what you're doing but the customer service dealing with me simply wanting clarity had me hot! I wasn't disrespectful nor did I get loud or use foul language so why was I treated like I had no place there??? You don't know anyone's personal life or what goes on even if someone says something that's one sided there's always 2 sides to a story. Me wanting to not be associated with another persons loan was a deeper meaning, You're not a therapist you're a loan officer do your job!!!!

Update 2025: This…read morelocation used to be good and helpful but this past year has taken 180 degree and little faith. Not sure what happened with the Manager, Mark, but sadly turnover with staff. Yet, you keep Seth? Arrogant and cocky does not know banking and tells customers the wrong information and I even have it written down what he said! Seth ... shame on you! To daringly hold my 401k rollover check in your fingers daring to ask me if I still want it to be deposited! You should not give anyone financial advice as you are not competent whatsoever and to call out and the branch has no one else to assist? What? A poor excuse to call out and you do not look professional to handle large accounts and you are not investment savvy and to speak to me as to put me on a budget or allowance.....you are clueless! Mind your own manners and stop being disrespectful to account holders. As an account holder, you have lost my investment accounts and I will close the remainder of them based on the interactions this year. Next person that needs a personality makeover for customer service is Michelle. She is useless and my time is valuable, yet she spoke to me with blatant disregard and no respect. Fortunately NFCU 800# is helpful and aware of serious account services mismanagement at this local branch. I avoid whenever possible. I still have another bank so I can still manage liquidity. There are a very slim handful of helpful tellers. I do agree that staffing and coverage should be better. Whoever determines NFCU interest rates are terrible as I had to transfer investments to other banks offering greater than 5% interest when they change rates at the drop of a hat! The government has kept rates consistent only recently dropping .25%....I cannot wait to have my account make money with another firm!!!

R joy the staff At this bank, they make me feel like we're friends I just wish there was a closer…read morebranch closer to my house.

I just signed up here a few months ago. I don't understand the negative reviews…read more I haven't experienced any hidden fees ( or any fees at all). The minimum balance for my account is extremely low.. no required automatic deposits. it's a dream. The staff is amazing. I deposit out of state checks all the time with no problem. I have not yet used their online banking yet ( I generally don't like online banking)). I haven't used their phone line yet. ( I am unaware of any charges there, but I will check as one person here on Yelp is claiming that there are charges) So far, I love this bank. I left BOA because of the long lines, long waits and inaccessibility to in person support, fees, etc. First Citizens is very friendly, helpful and I believe offers competitive rates for CDs and high yield savings accounts without a lot of restrictions. So, until proven otherwise, I rate this bank highly and give it 5 stars.

Lorraine Nguyen is a professional and an amazing customer service. The Chapel Hill location is…read morelucky to have her. Thanks for making all of my transactions effortless!

We had hired John a few years ago to install hardwood floors on our second floor. This year we…read morewanted to get the floors on the first floor refinished and John was our first call. He did an awesome job, just as we expected. In addition to refinishing, we also had him remove some carpet in our 1st floor guest room and replace with hardwood. The team John had with him was exceptional. They finished when they said and we are more than satisfied with the end result. Highly recommend John.

John Adams the owner of Hardwood Specialists refinished our hardwoods and ruined then. He had the…read moreopportunity to fix them , but only made it worse. We took him to court and won our case, he still has not repaid us. It has been a year since court and he has not made any effort to settle his debt to us. P!ease use caution in hireing him!