I saw the BELOW COMMENT by the purported owner William posted Mar 10, 2025 .It caught my attention…read moreas Bill's picture is shown as the Owner's response, inferring that he is onsite. To my knowledge ,Bill retired and stepped away from GT automotive at least 6 years ago. I've been there a few times after Bill stepped away and more times prior to Bill retiring. Perhaps he is still the owner on paper, none of my business. I believed that the new owners were, Julie and her husband. I did not go to GT to make friends, but high quality work. However, Julie is rough, arrogant and lacks any semblance of HUMILITY and appreciation of customers. I stopped going to GT as the front desk woman "Julie" was consistently rude and dismissive. GT does great work, however, Julie was a terrible "Know It All" . ************* July 17, 2026- UPDATE - Responding to the "Owners" response to my post of July 4, 2026.... As to my standards and expectations, Customer Service is not limited mechanical work, it also includes respect, kindness, being treated with dignity. IMO, the "Owners" response to my comment reflects an unwillingness to accept constructive feedback, the need and desire to try to insult, rather than embrace, hence, reflecting a lack of humility, or ownership, full stop. In possessing a civil litigation background, I ask questions, not intended to put one on the defensive, as it may. Julie's husband (a seasoned mechanic) is kind. I just could not tolerate Julie, who works the front desk, and for the most part answers the phone calls as well. She displayed impatience with my questions. She is the conduit to the mechanics. In any business, the front desk gives the best impression on the appreciation of customers or lack of. Julie should be grateful and thankful that GT Automotive is doing well. This is demonstrated in having a high bar on respect and kindness to all customers. My comment should not be misconstrued as a vendetta as alleged, nor do I consider my comment a "bad review" as further alleged. It is intended to provide an opportunity for Julie to receive and accept the feedback in that this is how she may come across to some. Yelp Guidelines is to rate the "Overall" Experience. It is my first hand experience. Unequivocally, I am not a mechanic, nor is Julie. I had not dealt with Bill on my few last visits, as he'd long ago retired, at least 5 -6 years ago. Once again, GT DOES GREAT WORK. ********************* Business owner information William G. Business Owner Mar 10, 2025

When I realized I had far too much gas to ship my car, I contacted the shipper and they recommended…read moreI come here. I called and the gentleman was very nice and his calm demeanor put me at ease. I was about 5 minutes away and they got me in quickly. The customer waiting area is spacious and very clean. There are magazines to read and they had on Drew Barrymore's Talk show. The price was very reasonable. I will make sure other service members know that this ecological option exists here, versus trying to drive around and add additional mileage just to burn off fuel.

Honest and thorough. The owner Sal and the one mechanic who helped me and my brother were helpful,…read morerespectful and informative. I'd recommend them to anyone.

Stay Clear of this place at all cost. Brought two high end cars here, and trusted this mechanic all…read moreto have more problems that I even started with. Waited a long time for my car, no updates, no anything just rudeness,Cars is leaking oil, demage everywhere,and has a million of issues but has no issues charging up the behind for work not performed .. stay away i can go on and on ... please save your money and go somewhere else

Not only did Carracino's get my car back to its best condition after the hurricane, they have by…read morefar the best customer service and honest prices. I've been to other auto places and now I wont go anywhere else. I highly recommend them and will continue to take my car here for regular servicing. Thank you Lisa and Roy for helping me through a tough time!

Took my car to carracinos for repairs we didn't find the problem the first time nor the second time…read morebut the 3rd time we found the real problem! I have DOWC INSURANCE and they are amazing people non of the mistakes that was made was there fault it was all DOWC but everything is a process please remember that just be patient they will get it right and help as much as they can. They are amazing people lisa is my favorite they treated me like family I really like this family at the end of all my repair we finally got DOWC TO PAY FOR ALL REPAIRS THANK YOU GUYS

Searching for a qualified mechanic to work on my 2014 Mercedes AMG has been a short road thanks to…read morethis shop. I wanted to do some custom work to my car (aftermarket suspension, valvetronic exhaust) as well as regular services. John (the owner) and his team has proven to be exceptionally qualified with working on my Mercedes. The valvetronic exhaust installation is not simple because of the added wiring complexity on top of the bolt ons. I was very pleased with their knowledge of these cars. I especially appreciate the care and detail of customizing the locations for foreign parts from the exhaust. I have sat in his shop for hours while waiting for my car and seeing customer after customer walk in and out. All types of cars from Audi's, BMW's, Etc. and nothing customers all walking away pleased. John has been pretty transparent on labor and his explanation to fix the problem. Don't hesitate using him...

They Misdiagnosed my car. NO COMMUNICATION. Never accepting a phone call. Never returning a phone…read morecall. The owner hides behind a computer and an email address. They gave me a difficult time picking up the car after I paid in full. The police were called to get my car back. Horror! I would never recommend this repair shop.

I highly recommend this mobile mechanic! He came right to my home, which was so convenient. He was…read morekind, efficient, extremely knowledgeable, and his prices were very reasonable. Great service from start to finish!

I recently reached out to this mobile auto repair service when my car started having some issues…read moreand wouldn't start properly. They were responsive when I called and explained the problem clearly before scheduling a visit. The fact that they come to you is very convenient, especially when you can't easily get the car to a shop. The technician arrived on time and quickly checked the vehicle. They were able to diagnose the issue and explained what needed to be done in simple terms. The service felt straightforward and professional. Everything was handled at my location, which saved me time and stress. Overall, I had a good experience and would consider using them again if I needed mobile repair in the future.

They are professional and svc is that they provided met my standards without breaking the pockets…read more Quality svc

Greattt mechanic very down to earth, not only fixed the car but showed me the difference between…read morewhat my parts should look like vs what they were

Rey did an outstanding job with my car. It wouldn't start at times and would stop while driving it…read more I took it to another mechanic in Bayonne twice who couldn't fix it and didn't care to. It was a complete nightmare and now my car drives like brand new. He cleaned the engine and I am so impressed. Please bring your car here, you won't be disappointed.

Crooks take to Long to give you parts tell you what day it's…read moregonna be than it turns into two weeks than they blame you,they refund policy is the most rip off ever straight crooks took two weeks waiting for a part I asked for a refund they take 25% off instead of admitting they are wrong they rather rip you off and take 25% from your refund straight crooks

Guys had me in and out fast jay gives great customer service and helped me make sure that i was…read morebuying the correct part from my truck thanks jay