"Miguel Does Good Work"
Several weeks ago, I decided to initiate a front-end project on my 1978 XLH Sportster. Part of the work included refinishing the fork legs of the front end to be black; but, before I could bring the parts to be powder coated, I chose to have the chrome stripped. I called several companies for cost estimates, turn-around time, hours of availability, etc. Those of you in a business know that every time the phone rings, it's money, right? So does MARA Polishing & Plating, Co.
When I called, Miguel answered within a few rings - he stopped whatever he was doing to answer my call. Miguel quoted a price for the chrome stripping job ($60) as well as turn-around of one week. With this information in-hand, I brought my motorcycle parts to 105-107 West Peddie Street, Newark, New Jersey.
At the shop, Miguel looked at the fork lowers and caps. He went to his desk and began to fill-out a service ticket. Just before he wrote the price on my ticket he said $90, but I stopped him - "you quoted me $60 on the phone". He said "okay", told me the job would be done in about a week, and furnished me with the pickup ticket. Here's the best part: the job was ready within twenty-four hours; I was pleasantly surprised with the fast service.
Positives?
* Phone calls are answered within approximately three rings, and you speak with a human being
* Fast turn-around time
Negatives?
* Neighborhood / location
* Duplicitous - I had to remind Miguel of the quoted price!
What advice would you give to someone who wants to do business with this company?
Keep a record of any prices discussed. Obtain a quote via fax or email, so there can be no mistake of prices. In addition, DO NOT LOSE YOUR CLAIM TICKET; it has the price marked at the time of drop-off.
Would you recommend a customer to use this office for anything?
Yes, I recommend MARA for chrome stripping at a fair price; MARA's refinishing options look good as well, although, when I dropped-off my parts (and keep in mind this is hearsay on my part), another customer came in with parts that had just been refinished - the customer complained of "bubbles in the plating" and wanted the work done over again. In addition, as a musician I appreciate having a place available to refinish guitar parts; Miguel does that, too! read more