Please read before booking: dangerous massage/terrible customer service.
I resisted writing a review because I wanted to give the business a chance to make things right, but the owner emailed me saying I must have given them my wrong email in their contact form, despite emailing me directly...tell me how that makes sense? He claimed he responded, and told me to "log into Contact Us" to find his response which again, was really weird and almost felt like he was messing with me. I explained to him that website contact forms don't work that way, and after a few unproductive back and forths - there is yet to be a solution.
Now about the experience:
While the therapist was kind and welcoming, there were several concerning issues:
Un-safe massage + language barrier: Despite repeatedly telling the therapist she was hurting me and asking her to go lighter, she did not adjust. At one point, she used a translation device on her phone, but even after that, the pressure remained too intense. She mostly used her elbows and forearms directly on my spine and scapula, which was extremely painful and did not feel safe. There was also a point where she rubbed her forearm across my neck horizontally, which was not only dangerous but was not relaxing in the slightest.
Stretching Concerns: I am hypermobile (very flexible), 112lbs, and without asking permission, the therapist sat on my back (guessing she is somewhere in the range of 160+), had me hold her wrists, and pulled me far past a comfortable range. I was in pain and had no way to make her to stop, given that she had my arms pulled back...and strained my back in the process.l
Equipment and Comfort: The plastic face pillow did not fit properly, forcing my neck into an awkward angle throughout the session. Either my chin jutted out while my eyes were squished, or my mouth and nose were squished but my eyes were ok. lol Both options put my head at a weird angle and the pillow was really firm. It honestly looked like a toddler toilet seat cover and was such a weird shape. The sanitary cover used was nothing more than a rough paper towel that kept slipping, causing my face to rest directly on the uncomfortable plastic surface.
Payment Process: At checkout, I tried to show the therapist a website promotion for $10 off this month from the company's website, but she did not understand. She kept asking about the tip, then FaceTimed (presumably) the owner, and did not know how to operate the credit card machine. Like at all. I ended up assisting her with the transaction, navigating the device for her, and had to show her where to find completed transactions. I could see how this situation might make other clients feel pressured or uncomfortable. I was mind boggled that she had no idea how to run a payment.
I left the massage in significant pain and had significant visual bruising on my back and pain in my lower spine that has been going on for 4 days. I ended up at urgent care where the Dr was able to confirm that my back was strained by the massage. This review is not exaggerated or inflammatory, it's literally what happened. In my inital email, I expressed my concerns about safety and pain and asked for a refund...yet no solution has been presented from the business's side. I will update if that changes. read more