As their website is/was broken and online orders or view of their menu was not available, my wife called from our home to Grover Station Grill at 9:12 am on 01/20/24 and ordered a breakfast burrito, loaded, cut in half as we share. Payment was made via Google Pay at 9:28 am (see pic of receipt). We entered through the back door where most of the public parking is located and were greeted by Melissa Zaferis (Wife/co-owner), I immediately noticed that a burrito was poorly wrapped in yellow paper sitting on the counter in front of the cook window. By poorly, I mean it was partially open and I could see and tell that it was a burrito. We advised Melissa that we called in an order and met her at register, at which time Melissa grabbed the burrito and handed it to me while apologizing about the paper. It wasn't a big deal for me. My wife mentioned that their website was not working to make online orders and payment, Melissa responded, "Ya, we need to get our stuff together." My wife then handed Melissa her business card as we are also a local Grover business. Melissa then made a comment regarding my t-shirt stating, "I like your shirt, but mine would say wine!" My shirt read "I like weed and maybe three people." We chuckled together and I responded, "Thank you, we all have our away from work vices." My wife then paid and we left to go eat on the beach. Sixteen minutes had passed from the time the call in order was placed to the time payment was made. Certainly not enough time for the burrito to be cold on the inside or the dryness, and certainly not enough time for us to discuss any sort of business or services. As you can see from the photo of the burrito, which is tagged Sat. Jan 20, 2024 - 9:41 am, that the quality appears to be poor. My wife managed 2 bites, I was able to choke down one bite, albeit I had added plenty of Tapatio'. The burrito was terrible, it was dry, and cold. The potatoes had the taste of freezer burn, not locally sourced or fresh, but rather store bought pre-made bagged and frozen in taste and texture. The eggs were dry while the color and texture seemed like they had been sitting out for awhile. I was unable to identify if cheese or salsa was present, however my wife claimed that there was in fact cheese, but it too seemed old. The ingredients were of such poor taste that our bulldog refused a bite. You can see the pic of the product and decide for yourself if it appears fresh or of quality ingredients. We immediately made a call to another local spot as you will see the time stamp of that receipt is at 9:53 am via Google Pay (see receipt). With our new burrito, an immediate difference was noticed as it was to hot to touch, we made it to back to the beach, and the taste and texture along with flavor was freshly prepared. Personally I was taken back as to how Grover Station Grill would allow us to walk out their business with such poor quality, as Mr. Zaferis, or Z as he goes by was on the grill at the time. I left a 1 Star review on Google, Z responded by immediately attacking my wife, our business, and threatened to leave poor reviews. As we spoke nothing of our services we could offer them, nor was this a business function, I am amused by Mr. Zaferis unprofessionalism and lack of pride in his product. Also the fact that Mr. Zaferis is a large man standing well over 6 foot tall while my wife is lucky to be 5 foot in heels, much to the fact that I left the review, and I was confused as why I could not be addressed. I contacted Mr. Zaferis on Monday, 1/22/24 at 7:27 am, this call lasted 6 minutes and 51 seconds, and ended with Mr. Zaferis hanging up on me. During this call, Mr. Zaferis immediately was defensive and played victim. He repeatedly claimed that I was berating him as I inquired why he would commit an act of Libel and act slanderous to my wife or our business. I am a Marine Corps Veteran, I am aware of what berating is, and at no time did I berate, curse, or even raise my voice to Mr. Zaferis. I merely inquired why he would attack my wife, business, rather than myself, and why he failed to defend the poor product or even allowed us to leave with such a poor product. Pictures show a thousand words. It's a shame that this situation happened and we very much enjoy supporting our fellow local businesses. However, like all CONSUMERS, when we pay for something in support of said SMB's, we expect at the worse, decent quality. It appears that Mr. Zaferis lacks integrity, pride, and courage as clearly displayed in his response to my review and subsequent attack on my wife. To this fact, I've included detail photos and time logs. It also disappoints me that I felt the need for such detail, however, needlessly attacking my wife with libel, seems a bit "bully-ish" and/or a weak attempt at intimidation. I would not recommend Grover Station Grill due to this experience. read more