we lived here 11 year, we went through 3 management team, never had an issue. Work orders were…read more always completed. traffic a bit horrible but because of the location. I would definitely move back!

During the recent heat wave, we requested maintenance for our AC. We were given what appeared to be…read morean old, worn AC unit from an apartment being renovated, and the installation left openings around the unit that were never properly sealed. I had to cover the gaps myself with aluminum foil to keep bugs out and still ended up with bug bites. My husband contacted management and was told to submit a formal repair request, which we did, but the AC has still not been replaced. What was most disappointing was the maintenance employee telling my husband today, "I never said this AC was temporary. If you would like a new one, maybe you should move." For a property that places so much emphasis on the appearance and upkeep of its grounds, that same level of care should be given to residents' homes. After three years of living here, we expected our maintenance concerns to be handled with more professionalism and respect.

I think, overall, this is a solid apartment complex. This is especially after being here for 1.25…read moreyears now. Not much has changed since my last review edit, but I haven't really had any other major issues I needed addressed by management. I just live here quietly, and my neighbors are largely quiet as well. My only real concern almost every day is just getting to the freeway. The turn onto the main street is a huge pain, and can take 5-10 minutes just to get off of the apartment's street onto Chapman during the heaviest traffic times. This is annoying since we have no dedicated turns (light or stop) to allow us to turn left to get to the freeway, so you have to turn right and then pull a U turn at some point soon in order to get to the freeway. It is a major pain, but that is in no way a fault of the complex owners/managers. Another thing is that there is a regular occurrence of the water being turned off for periods of time. I don't know why there are so many issues with the plumbing, but it doesn't seem normal.

I lived here back in 2005-2006, and it was a total nightmare. I wouldn't recommend this slum to my…read moreworst enemy!!! I moved here because I accepted a job in Santa Ana and needed to find a place fast- in 1 week- so I thought this one would do... It was awful. First there were minor annoyances... the neighbors who sat out on the patio and drank while their kids screamed and knocked over furniture for hours until they go drunk enough to go scream at them (yes, we heard it all). We paid for an extra parking space (yes, we had to PAY for parking... in ORANGE COUNTY!) and they oversold the spaces and we had to complain. No one was allowed in the pool area except for residents. My mother came to visit from out of town, stayed a month (which I had to get permission for her to stay with us) and she could not use the pool. Stray cats roamed the property and used the space under the stairs as litterboxes (which smelled AWFUL). My shower broke (no hot water), and when I went to complain, the owner (who was at least 90 years old) and instead of sending someone to fix it, he said "Well, you did turn it to 'H', right? You know you have to wait a while for it to warm up". I was infuriated... I told him that I know I am Female, but that doesn't make me retarded, and I'm quite sure I knew how to use a shower. They sent someone up to fix it, but I went without a shower for two days. One Sunday night a note appears on the door at 5pm that says "We will be replacing the piping in all units with copper piping, starting tomorrow. It could take up to 20 days to complete." Already, I was annoyed for the lack of notice, and the fact my mom was visiting from out of town, and they were going to tear my place apart. At 8:15 pm there was a knock at the door. One of the ladies from the office is standing there. "I wanted to let you know they'll be starting your apartment tomorrow". The next day we went to work. My husband calls around 7pm. "Um, there are holes in all the walls... Not under the sinks like they said. And there is water coming from the ceiling. They put a bucket under it, but it's only catching part of it. It looks like the leak has moved and there's water coming from other parts. It's over your DVD case and CDs." I asked him to move the furniture and put another bucket under the other leak, and try not to worry. They'll fix it, right? He called back an hour later. "They came and fixed the leak, and poked holes in the ceiling to drain the water. The rug and carpet are both kind of wet." I got home, and there were holes in every single wall of my apartment EXCEPT in the bedrooms. The family room had at least 5 holes in the walls, and the ceiling is stained and ruined from one wall to the other from the leak. There were insulation and dry wall crumbs and wood splinters on every surface of the bathroom, and carpeting. All of my furniture and belongings were stacked in the center of the living room, on the couch, coffee table, turntable, on the dining table, dining chairs... And the office.. our office was so full of stuff you couldn't walk into it. The linen and hall closets had to be empties and holes cut in them too. And the shelves were ripped out of the linen closet and left in a heap on the floor of the closet, nails sticking out. All of the linens and items from the closet were stacked in the office chairs, the desk, on top of the printer, on the floor, on the book cases, everywhere. The next morning I stopped by the office to inquire on when they would have everything repaired and back to normal. "We need to have the city inspect everything before we patch". She says. "Do you mean that you need to do all 100 units before the walls can be patched?" I ask cautiously. "I'm not sure, but I think so" she says. I laughed about it all day the first day. The second day I worried. The third day I cried. And somehow crawling around the attic these morons disconnected my internet connection. And even though they finished the pipes in my apartment they had to access the attic through my apartment, so every day they traipsed in white dust and black dirt. They unplugged my things and left them unplugged. And lord knows what else they did while I was at work. And maybe I should have been grateful I wasn't my neighbors downstairs. They had a hole from their living room to the outside. I saw it on the outside of the building. The apartment was like this for 4 weeks. So when they finally came in and painted the walls, the paint they used is flat, when the original paint was glossy. So there were spots of non-shiny paint everywhere, even above the shower. The ceiling repair was really bad. They only cut out part of the damaged ceiling (leaving other damaged parts), put dry wall up, put the popcorn stuff on and painted over it with white paint. The yellow stains still showed through the paint, & the popcorn was applied sparingly and looked odd compared to the rest of the ceiling. I moved out a week later.

I first came across this community while searching online for apartments in the area, and it…read moreimmediately caught my attention. The photos and information made it seem like a great place to live, so I scheduled a tour to see it in person. From the moment I arrived for the tour, the experience was welcoming and informative. The leasing team took the time to walk me through the community, show me the apartment, and answer all of my questions. They were friendly, professional, and made the whole experience feel comfortable rather than rushed. After the tour, the application process was very smooth and straightforward. Everything was clearly explained and easy to complete, and the team was responsive whenever I had questions along the way. It made the process feel simple and stress free, which is something I really appreciated. The move in process was also well organized. The apartment was ready when expected and the transition into my new home went smoothly. Moving can sometimes be overwhelming, but the team helped make the experience feel seamless. Another thing that has stood out is how quickly maintenance requests are handled. Any work orders I have submitted have been completed promptly and in a timely manner. The maintenance team has been professional and efficient, which really shows that the property cares about keeping everything running well for residents. Overall, my experience from finding the apartment online, to touring, applying, moving in, and submitting work orders has been very positive. I would absolutely recommend this community to anyone looking for a place to live.

The complex is clean, well-maintained, and professionally managed. The maintenance staff and…read moremanagement team are friendly, responsive, and always willing to help. Their kindness and dedication make living here a positive experience for the past 5 years. -Claudia

Not sure where these other people are living, that is not where I live lol. I'm a college student…read moregoing to DU, my friend and I found it over one summer when we could not live in the dorms anymore. Super reasonable pricing(if you're like me and live with 3-4 people in a 2 bedroom), ABSOLUTELY NO BUGS. I hate that, that's the worst thing you can say about a place imho and like, never have I had a problem even remotely close to that. Honestly, the biggest problem is when you have neighbors who are into that whole domestic violence thing, gets pretty noisy as the walls aren't super thick. Anyhow, temperatures are great, maintenance is responsive and wonderful, and everyone I've ever seen at the front desk is more than willing to help you out with any problems you're having. For the price, I'd be willing to say this is one of the best places around unless you know you've got tons of money to spare. I come from a lower-middle-class family, and I find this place perfect for this time in my life, and would probably feel the same if I were older but didn't have a whole lot of money.

My family and I moved out of Lake Dianne today 5/11/26, because of a 13-month structural failure…read moreand animal infestation that management failed to permanently resolve. We endured over a year of animals in the attic/ceiling. Management's proposed 'solution' was daily, unscheduled maintenance entries rather than fixing the actual structural entry points in the roof. My experience with the Property Manager, September, was consistently unprofessional. I observed a clear pattern of differential treatment, she was cooperative with my wife but frequently argumentative, dismissive, and confrontational with me. When we sought a habitable relocation, we were offered units that were smaller and listed for less than our current rental rate. They deemed this "comparable" but obviously our unit (B005) was valuable since its now listed for over $3k. They denied our request for relocation assistance as they deemed breaking our lease sufficient. The property is beautiful but beware, it does attract a lot of unhoused individuals that rummage through the trash, mailboxes are constantly being broken into, and you will have to pick up your mail at the post office. Also, keep in mind the water is constantly being shut off due to "emergency leaks". Also, if you plan to move into unit B005, the neighbors at B002 will constantly double park their vehicle and block you from pulling in and coming out and will get aggressive when you asked them to move their vehicle. They threatened another tenant with a beer bottle, the property manager was made aware of this altercation and only sent out a warning email to the entire community instead of handling the issue with the problematic neighbor. Overall, if you are looking for a management team that values residents, I strongly suggest looking elsewhere.

They are amazing now with the new management she has activity for all the familys :).read more

Do not trust this company with your time or business. Their level of unprofessionalism is…read morestaggering. I made a tour appointment YESTERDAY by phone for 11 AM today. I drove from far away to make it on time. What happened? NO ONE WAS THERE. Not only did they completely stand me up for our confirmed appointment, but there is also absolutely NO WAY to contact them. This is not an exaggeration: 1. The main office number (714-667-5197) goes straight to a voicemail that is FULL and cannot accept any more messages. It then just hangs up on you. 2. Their website messaging system is broken and returns an error. 3. The voicemail mentioned another number (949-802-1169). I called it. It's the exact same story: no answer, full voicemail, call rejected. 4. I was literally standing at the apartment entrance. I used the intercom listed for the office ("000"). Still. No. Answer. They are completely unreachable. They took an appointment they had no intention of honoring and provided zero means for customers to follow up. This is a complete failure of basic business operations and common courtesy. I wasted my gas, my time, and my effort because of their sheer incompetence and lack of respect for people's schedules. This company is a joke. Save yourself the immense frustration and avoid them at all costs.

I have found roaches multiple times and have documented pest issues, including spiders, along with…read morebroader cleanliness concerns throughout the property. There have also been repeated unsanitary conditions in common areas, including urine in the elevator. "24-hour" laundry access has not been reliable. Before the laundry room was locked, I placed a note with my phone number directly on the lock asking to be notified because my belongings needed for work were still inside. The room was then locked with the note still hanging over the lock, and I received no call or assistance. Management later claimed I could have used the after-hours contact, but the posted number did not provide any actual help when called. There was no one in the office until 10:00 a.m. the next morning. Management is now responding to some of these issues, but they are also attempting to charge me in connection with the laundry access situation, which I dispute. In my experience, there seems to be urgency when moving tenants in or charging residents, but not the same urgency when addressing tenant concerns.

I wish I'd been a resident when Cashe was here -- it sounds like the complex used to be a great…read moreplace to live. Unfortunately, as a current resident I can't say the same about the Imperial Apartments today. The property is very dirty. The dumpsters are in the underground parking structure, which makes the whole garage smell especially on hot days. Residents often carry trash bags through the hallways, and the carpeting in those areas is stained and sticky from liquids leaking out of bags -- the elevator floor is covered almost every night. Laundry is a problem: there are only two washers and two dryers per floor, and sometimes only one machine works. The machines are old and small, so you're forced to run many small loads -- and it's expensive. I've also seen roaches near the machines. The outdoor patio furniture that's advertised is worn and in some cases broken, and the building entrance attracts so many flies you often have to wave them away to walk in. Security feels lax -- people come through the gate without being challenged -- and the fire alarm goes off about twice a month, forcing residents out of their apartments until the fire department comes to check it. The property went under new management about three months ago, and it's been difficult to get a response despite multiple attempts. The leasing manager seems disengaged and unhelpful. If you're desperate for a low-rent option, the Imperial will do -- but if you have other choices, I wouldn't recommend moving here.

I lived here from June 2024- June 2025. A few things for the…read morecompany to improve on: - when we moved in, there was an on-site maintenance guy. He lived there and provided maintenance very timely. He was at the office five days a week. We thought this was great. He also knew all the residents and always said hi. Then after living there for about 9 months, he is gone. New management comes in. I saw about three different ladies walking around and also at least two guys. No one ever introduced themselves. They reduced the office days to only two days a week which was incredibly inconvenient. For maintenance calls, they were also incredibly slow, like I've never experienced before. Things would take weeks because of them only being open two days a week. Absolutely ridiculous. The last 2 months that I lived there our dishwasher did not work. I reached out about this like 5 times over 6 weeks. The last two weeks I obviously just gave up because I was moving out anyways. Some of my glasses were completely ruined by this dishwasher. Then after 6 weeks or so one of the management ladies comes over one day to look at our dishwasher and this nice but dumb ass lady has the nerve to say "oh yeah it hasn't been working for two weeks right?" No, bitch, no. - the walls of this place are really thin - the car gate was always broken and would beep all night long - the ceilings in the bedrooms are popcorn ceilings!!! Get rid of that shit!!!!!!!!!!!!

No stars Absolutely terrifying horrible manager maintenance…read moreman never hear but one day no one day he's here can cause so much hell for me I am disabled been here since December and it's been nothing but hell and then his regional manager stepped in in February said I could break my lease understood that I had not been treated right but he wanted to fix things now we're at July and nether stepped in and he's trying to back this person who has taken things from my apartment when I'm not here thrown it away it was installed by a professionals etc not to mention how he treats a person all the way across the board it's like being terrorized in my own apartment I don't feel safe here they never answer there after our calls there is nobody that ever comes here that isn't that piece of crap the day of said he has good reviews b******* I know somebody lived in another apartment he was at he's a horrible person he must be married to this business because there's no reason this person is still here as a manager one day of maybe they say that they have 24 hours after our calls no they say they pay the water trash no they don't okay these partners were supposedly upgraded just crap when I moved in look like a childhood pay the trim on the bottom there was horribleness and every time they were given a chance to fix it they made it worse they installed a different toilet so I can actually sit on it and the one before was square there was piss and hair behind where the other toilet was the shape of it and that's how they're installer left it and they call it discoloration Just recently I had to get the Orange Police department here to tell them the maintenance man came in here on the two days they're supposed to paint took my handicap toilet seat and threw it away and put the old one on and didn't even bolt it don't know how to express this that I waited long time to get those things installed because he had kept me from getting it done that's not how you do reasonable accommodations for people with disabilities you don't have a person like him around them saying I've seen you walk without your Walker please God help me get out of here safely without another moment of having everybody on somebody that might as well have a restraining order and never step foot within a hundred feet of me that's how bad it is here so you tell me is there a management that cares about these properties oh it's only got 29 units so just leave us here and don't even answer any of the after-hour calls Wish I had one thing good from the beginning I got here not a f****** thing not even unpacked okay I don't want to this place is drove me crazy and has already had my problems with my health my mental health my physical health and it's worse since I've been here I'm a prisoner of my apartment you know what sucks they got paid a lot of money for a person like me to move in here a lot of deposits the government has stepped in and make people like me who might have worked all my life retired during covid and had a chance at having an apartment this is not the chance I wanted to have myself be a prisoner because of the management maintenance whatever he is a stalker person goes out of his way to bother me hurt me and cause me troubles and this place is ridiculous when I've been not remodeled pain on it it was horrible look like things are in the paint chewed up trim every time I gave him a chance to fix it no they took the toilet seat last time Don't move in here there's something wrong with their pipes they won't put train on it the floors are hot it's terrible Hoping I move as soon as possible when I find a better property which shouldn't be too hard and they said that was okay yes break our lease whatever they would do anything to get me out of here before head comes in and just rip them for every ordinance they went against for disabled human rights everything and then this included a few police reports I've done on the manager Never trust Fdc management of these properties and the other property harbor lights Cambridge yeah cuz they're not the same management company this one their own little circle of circle jerking it and you can call their main office and call it regional manager and he'll step away and I'll leave notes that are just so disgraceful how they try to cover s*** up and I have a $4,500 deposit does that make sense These pictures are what they call discoloration behind the toilet seat after they installed a v-shaped toilet bowl and that was a square one that was there before it was a quarter inch thick of piss hair and something reddish not sure what it was but that's not discoloration and if that's how people think that they can fix something and install something and walk away with that and be a property and they're managing it like that disgraceful that's not not discoloration and how dare them put it down like that and that manager walked away thinking he's going to get away with that no I have pictures I have a caregiver

Four months ago, I would've given this place a 1-star rating. My partner and I planned to move out…read moreby Spring of 2026 due to unresponsive, poor management and unmaintained property. We were optimistic when we learned the building was bought by a new company in January of 2026. We held off on moving out due to convenience; it's close to our workplace, in the middle of four cities, Angels Stadium, Orange Circle, Disneyland, etc. We held off on moving out. Kevin has made significant improvements in the past two months, unlike the management in the past five years. He's passionate about revitalizing the building, which is why we decided to stay and move to an upgraded unit. Kevin has been responsive and has attended to all our needs. We've already seen major changes, including replacing leaking lines in the parking structure and working on broken pipes. They've also removed fallen palm trees and replaced broken electrical doors that would slam during windy nights, keeping this place trash-free around the residence. Trees have been trimmed, giving this place a much cleaner look. We're excited to see the future changes at Sunrise Fountain Apartments.

I have been a tenant for 6 years and wanted to share my experience living here. In the past the…read moreproperty had several issues with maintenance and the leasing agents refused to communicate any important updates or respond to any issues or concerns, however this property is now under new management. I'm happy to share the new management team has already made a huge impact and been nothing but AMAZING! It's great to finally have clear communication, receive updates in advance, and see the changes being made to enhance the property! I'm excited to see final results as I am truly impressed with all the recent changes they made to improve the property in as little as a month! I would also like to recognize Kevin in the leasing office for his welcoming and professional approach. Each time I've visited the office, he has been attentive, responsive, and genuinely cares about the residents, which makes a big difference! I cannot thank Kevin enough for being thorough and efficient. Overall, it's been a very positive experience under the new management, and I appreciate the effort being put into enhancing the community. I highly recommend if you are looking for your next home that you tour and see the property for yourself