1. Grove Avenue Exxon

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Richmond, VA

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Grove Avenue Exxon

5.0 (5 reviews)

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Royal Farms - Exterior (Soft opening on August 23, 2023)

Royal Farms

(18 reviews)

Mama said if I can't say something nice don't say anything at all, but I'm going to go ahead…read moreanyway. We just had a horrible experience here. We ordered our chicken for the family. 20 pieces. We paid, and were given order number: 873. There wasn't enough chicken prepared to fill our order, so they told us it would be 6 minutes for the next batch. Well, that batch came and they immediately started filling orders that came in after we had placed our order. 881... 882...883... 890! They filled a half-dozen or more orders before our order number was even started. Then, as they began filling our order they were out of chicken (breasts) again! We continued waiting, and after 20 minutes without an update, I asked how much longer is this going to take? Answer: another 15 minutes or so!!! I get it: Mistakes happen. What matters is how they are recovered from, and Royal Farms staff did nothing to try to make it right. We weren't offered substitution options. We weren't offered a complimentary fountain drink while we wait. We weren't even offered an apology for the mis-ordering of order fulfillment. The attitude seemed to be, "We have your money; you'll get your order when we give it to you." It took nearly an hour to get our order, from the time we paid until the time it was handed to us. This is unacceptable. We will never order chicken from this location of Royal Farms again. Postscript: They placed our hot, steaming, crispy chicken in two separate sealed zip-locked plastic bags. During the 10-minute drive home that steam managed to turn that crispy, crunchy breading into a slimy, goopy, slippery mess. Thanks again, Royal Farms! Nope; never again!

Royal Farms has some of the best fried chicken that I have had in Richmond! Crispy outside and…read moremoist inside. Not overly seasoned.

7-Eleven - Bad 711

7-Eleven

(9 reviews)

$

Museum District

This is my spot! I always hate moving because I have to get acquainted with the employees at the…read morenearest 7-11. I am and always have been a 7-11 girl. I don't care how unhealthy it might be, I've grown up getting Big Gulps, so I take my 7-11's seriously. I can always count on having a pleasant experience at this location. The staff is awesome! They have a great selection of any kind of drinks, chips, etc. My only complaint, and it is small, but I already mentioned how seriously I take my Big Gulps. I'd say maybe 60% of the time the fountain soda comes out flat. I hate being the person to ask for the CO2 tank or syrup (I really do know my sodas) to be changed, so I either opt for a can or just drink it flat (which is an acquired taste I have, like that for an IPA). However, I'd much prefer a nice bubbly fountain drink. It's a small complaint for sure, but I have come to love this staff, so my loyalties will lie with this location.

The manager is what needs improved. She's awful to me because I chat at the register with her…read moreemployees, and ive complained about her absolute inappropriate rudeness before. However, as I was walking out thr door today, I heard her YELLL at one of her employees for being nice to me at the counter. I already knew she instructed them to be mean to me. But, she YELLLED at her employee for being nice to me at thr counter. I will have to go out of my way to go to another 711 all because of the horrible manager and how she kinda abuses her employees and I heard it.

Grove Avenue Exxon - servicestations - Updated October 2026

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