I brought in a quilt to be embroidered. I was shown a picture of several fonts to chose from. Well,…read morethe font selection only showed the letters in the name of the font so I asked if I could see a preview of what I wanted embroidered in a particular font. I was told no, that wasn't possible. So, before I selected the font, I made sure to ask questions to make sure I would be happy with it since no preview was available. I asked if the font "Lucy" would be in print and not cursive and was told that would be. When I came in to pick up the quilt, the font was partially print and part cursive which looked silly and was not what I specifically asked for. It looked like two different fonts which also made the spacing look off. I asked the girl working if she thought the font looked wrong when I picked it up and she agreed that it looked like two different fonts used in the same word. She told me she would call her manager and send her a picture. At the time, the manager was unable to be reached so I left the quilt and my phone number for a return call. Before I left, I asked the employee if it was even possible to remove the embroidery/if that had been done before and she told me yes. Shortly after I left, I received a phone call from the employee informing me that her manager had said that since I chose the font, there was nothing else that could be done about it. I requested a phone call from the manager and received one the next morning. The manager called to inform me that they do not offer proofs because it would be "impossible" with the amount of business they do. She told me again that since I chose the font, she would not be changing it. I told her that I requested an example before printing and since that was not available, I made sure to verify with her staff member that the font would be in PRINT, not cursive. She told me that the employees don't know because they're not the ones who sew it, she is. If your employees don't know about the product they're supposed to sell, maybe you should be the one communicating with the customers rather than the employees...anyway, I pointed out that that would be an issue to discuss with the employee and proper customer service would take care of that as the customer was misinformed at the time of placing the order. She kept reiterating that I had chosen the font so she would not redo it. I then suggested that there should be a printed alphabet of each font available if they weren't going to offer proofs. She told me that "unfortunately we find that if the customers have too many options it makes the decision more difficult so we don't do that." Umm..that wouldn't be an extra option. That would be a more detailed presentation of the options listed as available to avoid unhappy customers and redo requests. It would take a whole 20 minutes to print an alphabet example to have on file of each of the font options they have. The "example" they do provide, which she seems to be convinced is sufficient, contained 4 letters. Believe it or not, there are 26 letters in the alphabet, 52 if you count capital and lower case letters. She informed me in a condescending way that again, I chose the font and therefore there was no changing it. After a lot of back and forth, she told me she would issue a refund for the embroidery but the quilt is "still functional" so she would not remove the embroidery and that's the best she could do even though it's "against policy" to issue refunds. So, now I'm left to buy a new quilt entirely and take it somewhere else to be embroidered. Terrible customer service all around. I do not recommend going here for embroidery needs. Photos below to show the font example provided and the quilt.

This place is terrible since the new owners! They make mistakes and do not make them right or give…read moremoney back. The new owner is a jerk!

Great local family giving you personal service and a great final product. Lidia and her husband are…read moregreat to deal with.

Lidia was fantastic and I was so happy to find a new embroidery shop in the area. She has lots to…read morechoose from for quick gifts or you can bring in your own items. Quick turn around and lots of fonts and colors to choose from. Will definitely use her again!

I needed a company logo printed on a shirt for a gift and took it to JJ Embroidery. They did an…read moreexcellent job. Will definitely be using them in the future.

SAY MY NAME, SAY MY NAME!…read more Having an uncommon name, I know what it is to never be able to find your name on clothing, hair accessories, key fobs etc. As a young child this drove me crazy. Naturally my favorite gifts were those that were personalized with my name. This shop monograms, shirts, hats, ties, cuffs, pillows etc. If you can imagine it they probably can monogram it. When you walk into this shop, you don't just see a bunch of cute items hanging around, you see women at work. It was like a little front room factory with examples of work completed. They also do screen printing which is great for family reunion shirts, athletic t-shirts or commemorative/celebration tees. Monogramming just adds that perfect touch to any garment or appropriate item. Father's Day is just around the corner so monogramming those golf towels or any sports related gear would probably be appreciated. This little shop is located in the Kohl's shopping center.

I found B&B Threads on the internet when I was looking to have some jackets embroidered for my…read morebusiness. I had visited 2 other businesses for this service before finding B&B. I was impressed with their professionalism and the overall presentation so I chose them. Belinka Carter, the owner, worked with me to make sure that my logo was correct. I am extremely satisfied with their work and will be using them again real soon. Please checkout the photos and decide for yourself.

Belinka was an absolute pleasure to work with! I was looking to create 17 custom hats (logo and…read moretext on each) for some of my buddies, and she did a great job with them. Everything from initial consultation to delivery of hats was exceptional and timely. 10/10 recommend for all custom design needs!

Very quick to respond and do great work. They have plenty of product options at good prices. Our…read morecompany has ordered from them for the past couple of years and has always been very satisfied with product outcome. Highly recommended!

Dropped off a jersey to be embroidered. All sizes and placement was agreed upon, and noted on my…read morereceipt as well as my emailed proof. When I went to pick it up, however, the size of the letters had been changed to a much smaller size without my approval. I let them know that is not what I asked for, not what I paid for, and not what I approved. The owner, Lisa was cold and unapologetic. I asked her why I wasn't contacted because I would have said no to the smaller size. She didn't have an answer. Now my expensive jersey is ruined. She was rude and offered my money back for the embroidery only but told me the ruined jersey was my problem. I've been a customer here for years but will be looking for a new embroidery company now.

Amazing customer service from Tiffany! She worked with me to get every detail right for a…read morelast-minute hat order. To A Tee delivered the hats to me in time for an event. The quality was great. I will definitely come back here next time I need custom t-shirts, hats, or other items.

From the owner: Welcome to To A Tee Customs, where we turn your vision into reality, one stitch at a time…read more Specializing in custom embroidery garments and Screenprinted shirt, we bring your designs to life with unparalleled craftsmanship and attention to detail. Whether you're looking to elevate your brand, commemorate a special event, or simply express your unique style, our team is here to transform your ideas into impeccably tailored creations. Explore our array of customizable options and experience the artistry of personalized apparel with To A Tee Customs. We Look forward to servicing you. Delivery Available.