I brought in a quilt to be embroidered. I was shown a picture of several fonts to chose from. Well, the font selection only showed the letters in the name of the font so I asked if I could see a preview of what I wanted embroidered in a particular font. I was told no, that wasn't possible. So, before I selected the font, I made sure to ask questions to make sure I would be happy with it since no preview was available. I asked if the font "Lucy" would be in print and not cursive and was told that would be. When I came in to pick up the quilt, the font was partially print and part cursive which looked silly and was not what I specifically asked for. It looked like two different fonts which also made the spacing look off. I asked the girl working if she thought the font looked wrong when I picked it up and she agreed that it looked like two different fonts used in the same word. She told me she would call her manager and send her a picture. At the time, the manager was unable to be reached so I left the quilt and my phone number for a return call. Before I left, I asked the employee if it was even possible to remove the embroidery/if that had been done before and she told me yes. Shortly after I left, I received a phone call from the employee informing me that her manager had said that since I chose the font, there was nothing else that could be done about it. I requested a phone call from the manager and received one the next morning. The manager called to inform me that they do not offer proofs because it would be "impossible" with the amount of business they do. She told me again that since I chose the font, she would not be changing it. I told her that I requested an example before printing and since that was not available, I made sure to verify with her staff member that the font would be in PRINT, not cursive. She told me that the employees don't know because they're not the ones who sew it, she is. If your employees don't know about the product they're supposed to sell, maybe you should be the one communicating with the customers rather than the employees...anyway, I pointed out that that would be an issue to discuss with the employee and proper customer service would take care of that as the customer was misinformed at the time of placing the order. She kept reiterating that I had chosen the font so she would not redo it. I then suggested that there should be a printed alphabet of each font available if they weren't going to offer proofs. She told me that "unfortunately we find that if the customers have too many options it makes the decision more difficult so we don't do that." Umm..that wouldn't be an extra option. That would be a more detailed presentation of the options listed as available to avoid unhappy customers and redo requests. It would take a whole 20 minutes to print an alphabet example to have on file of each of the font options they have. The "example" they do provide, which she seems to be convinced is sufficient, contained 4 letters. Believe it or not, there are 26 letters in the alphabet, 52 if you count capital and lower case letters. She informed me in a condescending way that again, I chose the font and therefore there was no changing it. After a lot of back and forth, she told me she would issue a refund for the embroidery but the quilt is "still functional" so she would not remove the embroidery and that's the best she could do even though it's "against policy" to issue refunds. So, now I'm left to buy a new quilt entirely and take it somewhere else to be embroidered. Terrible customer service all around. I do not recommend going here for embroidery needs. Photos below to show the font example provided and the quilt. read more

Southern Sisters - Example of the font chosen provided by the store. - Embroidery & Crochet Near Me - Grayson, Georgia

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This place is terrible since the new owners! They make mistakes and do not make them right or give money back. The new owner is a jerk!

Disappointed that my embroidered-one of a kind jacket- had the right wording but on the wrong side of the zipper. I went over the proper placement with the young lady more than once. The person who does it was OOT. I was told they would call me to verify this when she returned, however they didn't. When I called to inquire I was told she didn't have any questions. I was very excited to pick it up and didn't realize the orientation was incorrect, although that's too late to change. I called them to let them know for further orders and the young lady was very nonchalant. read more

Extremely disappointed with the unhelpful employees. Two girls sitting at the counter, chatting away, not paying attention or even greeting customers. On top of it, neither were wearing masks in this tiny store. read more

I do not think I will be shopping at this store again. The young lady working there did not wear a mask. When a business doesn't seem concerned with their customer's health and safety, that is a turn off for me. read more

Love this store. Great place to find unique gifts. They handled a large custom order for me for work and were super easy to work with and my items turned out perfect. read more

I stopped in to kill time before a haircut. I was not that impressed with prices or employees. They have everything any other gift shop or embroidery place has. Probably will not be a destination location for me. read more

Southern Sisters - Front door - Embroidery & Crochet Near Me - Grayson, Georgia

I was in there for 10 minutes and no one even a knowledge my presence until I left. I don't if it was because I was Bkack or cause she was blond, whatever the case, if you don't ubdersta customer service, dont go into business. I should not get treated at a 5 dollar meal burger joint, and get ignored at a boutique! read more

Love this store and have shopped here for years. I am happy they don't require a mask. I feel you should stay home if you don't feel comfortable. Most people aren't even wearing their masks properly anyway. Support small business! It's either that or shop in Target with thousands of people. read more

I have been shopping here for many years. They have great gift ideas for everyone! They have a great selection of Nora Fleming and even a cute baby section. The staff is very personable and helpful. read more

Very very disappointed in this store. Obviously they have no regard for their customers. Not a single employee was wearing a face mask. I will not support a business that doesn't respect their customers. Especially for how ramped it is in our area I am a healthcare worker read more

We recently moved to the area and I have been into this shop once. I was so beyond disappointed by the employees. The two girls who were working were both sitting with their backs to the door with their phones in their hands gossiping about people at full volume. They would look right at customers when they came in and look right back at each other and never pause their personal conversation to greet people. It almost felt like their intention was to make sure customers knew that they didn't care that they were in the store. Not impressed at all- which is too bad because it's a cute little place. Small businesses in little towns thrive on personal relationships and experiences, it would be a shame if this business didn't make it (as so many in this area have not) because their employees make people feel unwelcome. read more

This is my favorite store. I love the employees that greet me by name and have even sent me sweet cards in the mail. They have been able to meet all of my embroidering needs from putting cute anchors on towels to monogramming anything I have needed. They keep a card to track your purchases so you can earn a percentage off a purchase. read more

M all time favorite store providing all the needed embroidery for my bridal party (Monogrammed robes and shirts, a sentimental "dad, I love you" embroidery on a silk bow tie for the father of the bride). The ladies were real good at helping you choosing the thread color to match and the layout. Prompt service and beautify embroidery. I also had a majority of my wedding printing here( program, thank you, personal notes, place cards).Lizzie is the best person for your printing need : attentive to details , artistic, savvy, friendly and courteous. She always kept up with my emails ,replied promptly, provided an excellent service . I definitely recommend this cute little "hometown" boutique and would definitely come back. read more

I just visited the store yesterday with my daughter. The employees are so unfriendly and act as if you are bothering them. We went home and ordered the same product they had online. Much better experience. read more

The product was cute and done really well, customer service was definitely a downfall and I will NOT be going back.