we are two old retired folks serviced by GROOT for years, my drivers do one hell of a good job considering the hot, the cold and the smell of what they have to pick up day in and day out. It's pretty easy to complain about anything but perfect service, but I dare you to load your smelly, fly infested trash into the trunk or back of your SUV and drive it to the dump four times a month for a few months. I think you might find both the price and service one of your better values...and my hats off to the mechanics who keep those rigs rolling...they have to be a brake and hydraulic nightmare to keep in repair..... NO , no complaints from this customer...great job guys....you are appreciated!!!!! read more

Terrible customer relations, our service cost has increased 200% over the last 4 years. Would never recommend them .

Saw me in my driveway pulling out the trash can and sped away. Litterally looked at me and drove by. Called customer service for a "missed pickup" they didn't care said they checked the cameras and it wasn't out lol I mean how about some basic human decency read more

I called due to my recycle being left behind, the driver mistook it for garbage . I waited more than twenty five minutes on the phone to talk to the customer service representative, it took them more than half and hour to resolve my problem. Which will be taking care of next business day. I don't understand why Batavia went with Groot. Advance disposal wasn't like this . read more

Groot Waste Management drivers are such good members of our community. They get out of the truck if needed to pick something up that fell over. I don't walk on the ice due to an injured knee and my driver brings up my garbage can when needed. They are there even when the weather is bad and they must be miserable. Thank you Groot for keeping our neighborhood beautiful. The only time I needed to call customer service they were very responsive. read more

Terrible customer service. I had to wait on the phone 20 minutes on hold just to talk to a real person. When I finally got through, I spoke to someone who clearly had no training or the ability on how to de-escalate a situation. In my view this company is overpriced and has terrible customer service. read more

Missed a pickup then provided three different reasons for why. No solution for how to fix it, then started rambling off about weight limits on things they just told me they wouldn't pickup for other reasons. All I got is they will service your address when they feel like it. read more

CRIMINALS! They jack up the price 20% year or year and hope no one calls to negotiate. The HOA I just moved into has been getting ROBBED for 10years to the tune of $650 per month for 2 garbage cans pickup 3x per week and 1 recycling 1x per week. I called and asked about it and they offered to lower the price by 85%... they got caught with their hand in our cookie jar and have no explanation. They are fckin criminals IMO - run away from their services read more

Lazy lazy POS drivers. I guess it's just too much to expect your GARBAGE MAN to PICK UP YOUR GARBAGE when you leave it out for them. I guess these guys need to find easy ways to make their money right? read more

Would give them 0 stars if I could. The absolute WORST garbage company I have ever dealt with. Constant problems with them and not picking up my garbage. Put out lawn bags to be picked up and they don't take them. Drivers are lazy and disrespectful. I brought the bags from our backyard to the front, they are NOT more than 50 pounds and Groot refuses to pick them up on garbage day. I have read their contract with the village and I followed all guidelines. This is the THIRD time I've had problems with Groot and not picking up my garbage. Unacceptable. Filing complaints at the county and village because their customer service is "unsure" how to answer any question you ask and can't even transfer you to a supervisor as "none are available." Beyond frustrating to be dealing with Groot. read more

The WORST garbage company to have. They miss pick ups continually . When you call the about the issue you are on hold for a very very long time. If you leave messages they say you never called . They are Liars over there. I have called multiple time but according to them I have never called there are no records of me ever calling . Customer service is terrible those people should not have a job ! Hint to everyone on a village contract . Call your village instead of calling Groot . The villages have private phone numbers to Groot , and the village will be happy to hear from you . The villages are the ones who signed the contract with Trash Groot . They are the ones getting the perks and kick backs . Call your villages !!! read more

I have been a customer of Groot for the last three months, after having removed Waste Management as our trash collection service provider. Suffice to say, my experience with Groot has been total and complete nirvana compared to the service provided by the previous vendor. The Groot representative provided a very workable trash collection agreement that met our requirements. Their rates are excellent as well; having outbid two other trash collection providers. The dumpster they delivered was fresh and clean and presents a professional image (as far as garbage cans go, anyway). As an added touch, I was very impressed that the Groot representative was personally present on-site when the dumpster was delivered to make sure everything was to our satisfaction and all of our needs were being met. The service has been exceptional as well. The driver shows up on schedule, in a clean and well maintained trash collection vehicle. He is always neat in appearance and very friendly. All in all, a perfect experience thus far. If your trash collection service needs improvement, give Linda a call at (877) 775-1200. She has been a great account rep. and will see to it that all of your needs are met. read more

Pretty odd that I would be reviewing a "garbage service", but I am: - The service in our area is bar none great. - What prompted me to write this review is that one of the drivers - after dumping the trash - sometimes will get OUT OF HIS TRUCK AND WALK THE CAN BACK TO ME (if by coincidence he sees me outside at the same time, say in my driveway or getting the mail, etc). This act alone deserves 5 stars. Much appreciated. read more

I called to report that my recycle can got broken because the truck slammed the thing down very hard. They act like you're bothering them with your complaint. The village I live in switched to this company and it was a big mistake. I hope they will reconsider going back to republic when the contract ends. read more

On Friday Morning I looked out my window to see the Groot truck knock over my neighbor and my mail boxes, followed by the truck rolling of down the block without stopping. I called customer service and Interacted with Christine. She first claimed we were outside the service area, which we are not. She then claimed there were no trucks in the area, which I offered to go the next block over and talk to the driver who was still in the neighborhood. She then finally admitted there was a truck in the area and put me on hold for 20 minutes. When she finally returned she said that the drivers had not been allowed to stop because of liability but they had reported it to their shift manager. I said that was fine and I understood, but that the shift manager should have pulled up my account and called me instead of it being a hit and run. She told me that they would have someone come out the same day of the following monday to fix the box. Now it's tuesday, me and my neighbor's boxes are still laying in my yard. I try called again and get the same Christine. She tried the same thing, there are not trucks, not their service area, tries to gaslite me by saying it wasn't groot but another company with a green truck. I repeatedly said no, it was a groot truck, it said groot. I know it's groot. Our trash cans are even groot cans, etc. It took five minutes just to get her to finally call the shift manager who again admitted that they have on file they hit out box. I asked when someone will be out and she said she didn't know, but at some point. I asked if I could get a call back with more information (at this point I had even looked up repair costs for the mail box since we have not been able to get mail since thursday night). I wanted to know if they would fix it, or cover the costs, or what their policy was. She told me that i'd have to wait for someone to show up, and that it could happen any day they had time. She wouldn't give me a timeframe or anything, then hung up on me. I waited a few hours hoping to get a call or something and got nothing, so I calling, hoping I would get anybody else but Christine. I was lucky and got Juanita, who was pleasant and didn't try to gaslite the situation away. She was able to contact who she needed to and left messages where she needed to leave messages and also offered to call me back later with answers. Fingers crossed they'll actually fix what they hit and ran. read more

My family an I recently relocated to an area that is serviced by multiple trash pickup services. Since we had options I looked up a few reviews... While not all reviews were positive for Groot, I did see two or three that looked like they provided superior service. So we wanted to go with them. My experience: you accumulate some trash when you move. Not knowing when trash day would be we had to work fast when we saw a can at the end of the drive from the neighbor across the street. We put out two trash cans, 10 contractor trash bags and around 100 broken-down cardboard boxes. When the garbage truck arrived we were greeted with excellent customer service. They took the trash and told us they would send a recycler out for the cardboard. Terrific! When I arrived home from work everything had been removed from the driveway. The next morning when I was leaving for work there were two brand new trash cans next to the garage. They did not need to bring these cans up from the street, but they did! Superior service indeed! read more

This is by far the worst call hold system that I've ever experienced. Three separate voices tell me to continue holding, followed by 5 seconds of music, followed by advertising ... repeat over and over and over. I'm not even a customer yet! They're so bad that I can't even SIGN UP for their services. read more

Called for a quote. Told Denise I would call he back with a credit card IF I decided to go with them. Never did go with them. I then receive a $128.00 for three months of service. Called and spoke with Denise Again and asked her how you set up a account with out a binding contract like a payment? She was extremely rude even though she made the mistake, then I get a call from her supervisor Kathy Z and she is trying to tell me that the account is set up when they do a quote WHY? Kathy for being a supervisor you should learn to do better. Don't make the non existing customer feel like they made a mistake when in fact it was YOU .Maybe you need to learn how to say I AM SORRY. Ended up sending the bill to my husbands work email. How did they get the email that we never gave to them. With my name on. Start learning how to do PROPER business practices. You should be reported to the BBB. read more

I don't have this service yet but because of the reviews, I thought it was fair to do some research and post some information. I called the 800 number and talked to a very polite woman. She gave me all of the fees for the service and made sure I knew about the activation fee for my unincorporated area. I told her I wanted to think about the service, so she gave me a phone number that was local to place I'd be living. Due to Yelp reviews about wait times and rude customer service, I decided to call that local number right away and see for myself. Chrissie was very polite. She went through all of the fees, and those fees were exactly what the original rep. quoted to me. She was very polite and made sure I knew about activation and the energy fees. I will be a renter so I asked about putting the account in my name. I had read a review from a landlord about this. She said that as a renter, the would like be to give a credit card to set-up auto bill pay. This of course is to protect the landlord, and it sounds like a good system. I provided four stars because I have not actually used the service yet, but felt it was fair to leave a review about the customer service as other people have as well. One bonus, the service allows one bulk item per week at no additional charge. Yay! My call was in regards to unincorporated Wheaton. The prices I was quoted were very competitive with Waste Management. I'll be calling Groot and giving them a try. read more

Just got off the phone at Groot with the MOST RUDE person I think I've ever spoken to. Just absolutely amazed that was really a "customer service representative". I've been (HAD been) a Groot customer for the past decade, and for some reason my garbage was not picked up two weeks ago. I let it slide. Then it wasn't picked up LAST week (garbage can sitting out on the curb, and I WATCHED the truck drive by). So I called on Monday and the lady assured me that the garbage would be picked up on Tuesday (Friday is the usual day). It wasn't. I called back, and then was told "Sorry - we'll come by tomorrow". They didn't. I called back today (Thursday) and asked why it hadn't been picked up. The woman told me "It will be picked up tomorrow!" I politely asked, "Are you SURE?" "I'm not sure of ANYTHING!" was the response I received. I will be switching companies tomorrow. read more

On Monday 6/29/2015 I was at the red light at Harrison & state in the left turning lane facing north when a Groot garbage truck pulled up on my right side ( not a turning lane ) & went right thru the red light & made a left turn this was 4:35am . what a dumb ass read more

Do not use these guys! I Signed a contract with them that gives me a 30 day exit clause. I am now trying to use the four years later and they are now telling me that it is unenforceable. This operation, in my opinion are dishonest. They will not honor their agreements. There are several other waste removal companies in the area and I am using two of them. they are far superior to this company. The sales manager, Virko, talks to me like the dad who knows everything. . At the end of my contract I am canceling both of my locations. read more

Groot is terrible with their services and billing I called them because they added on all these charges without any notices . I would be careful for using them and shop around they tell you one thing and do another and their call system is so slow leave you on hold forever .. read more

This is certainly different than the Groot drivers in Arlington Hts. They glare at you and give you a hard time if they think the bag is too heavy for their dainty hands. read more

As a business owner we have used Groot as our waste removal service for years and have always been happy with the service, but recently we have had a need for a dumpster both in our business and personally. I can't say enough about the costumer service we received while working with Groot. Lisa was my contact person. She was wonderful to work with, very helpful and personable! I highly recommend Groot if you are in need of waste services. read more

Today I witnessed a Groot collector empty my (not their) trash can and then wing it against the stone wall on my property, breaking the wheels of the trash can. I chased him down and asked him why he did it, and he told me he hit his head against it when he picked it up and was mad. So I guess Groot employees believe that deliberate destruction of private property is acceptable??? I complained to Groot and our town board and they are replacing the trash can... but really??? I complained a few months ago because they dumped some of the trash from my container (about 1/5 of the total contents) on the street and didn't bother to clean it up... so they had to come back out. Give me a break... read more

After returning back to Algonquin I 've tried three times now to resume my weekly garbage pick-up with Groot and with a running credit too. Needless to say, I"d be better talking to a box of nails rather than actually having my garbage service be able to schedule anything other than a bill. read more

As a Landlord Groot is one star; they will not bill tenants directly. They leave the account in the landlords name; so you get stuck with the bill after the renters leave. Leave us landlords out of the picture! We should not be responsible for collecting your monies. read more

We been a customer of groot for 5 years and now that I want to cancel my service because I found better deal from another company they don't let us. They said that I have to pay $1,200.00 to be out, they don like that some other companies have better prices than them, and they will screw you up for sure, like they are trying with us. I check rates with other companies and GROOT are the most expensive company. read more