We've brought two dogs to this groomer exclusively for the past 10 years, stayed with the company when our original groomer retired. For the first time, we recently called to ask if we could drop our dog 10 minutes early for his appointment in order to get our son to a doctor's appointment that just became available, and they definitively said no, zero hesitation. Of course they're in the building, and yes, I know they have a drop-off policy, but it's just a good reminder that to them, loyalty has no upside. Make of that what you will. read more