I have been taking my Bella to Creature Comforts since we rescued her 3 1/2 years ago. I was really nervous because I had some friends that didn't have such great experiences with some groomers. The Grooming Site is always very clean and has pleasant receptionists there to help you. On my arrival I met Amy. I felt very comfortable right away. I could tell she had been in the business a long time and knew what she was doing. She made me feel good about leaving my pooch. I explained to her that I would prefer Bella to stay at the groomers as less time as possible due to Bella coming from a puppy mill she does not do well with the cages... Amy totally understood where I was coming from and has never taken longer than an hour to wash, cut and dry my dog. Bella comes out looking perfect. her cut is always perfect and she smells wonderful.. I do take her every 5 weeks and have never had one problem.. That in its self is huge! I have to say that I hate the thought of ever having to take her to someone other than Amy. She is A+ in my book and Creature Comforts is wonderful too:) read more

This kennel is GREAT! My dog always looks happy when I drop him off and when I pick him up. He's 16 years old so had a complicated diet and medication regime but I know that the staff at Creature Comforts will do a good job of making sure he gets the right food and meds at the right time. They are affiliated with a vet clinic and, although the clinic will not do anything but emergency interventions, it is comforting to know that if something urgent happened, there are skilled people nearby to intervene. I'm so happy I found them. read more

Took my dog here for boarding a few nights and he was incredibly happy when he came home. He was tired, but the good kind, not the kind where I can tell he hasn't slept the whole time he was there. It was quiet there when I picked him up. I really liked the grounds and the vibe and could tell he was treated kindly while there. read more

I have taken all my dogs here. We Adopted our current dog when he was eight. He had also been going here all his life. He loves it there and comes home happy. Everyone greets him by name and he is wagging his tail when he sees them. read more

Have never posted a review, but cannot help myself. Regarding their boarding services, We cannot get over the Incompetent people that work there now. Any instructions that are provided at check in are usually disregarded. This process is pure theater. They are understaffed, which causes them to deny care or mistreat the pets in their care and the children that they have working there are insecure and afraid. They are irresponsible with any belongings you leave or provide, in multiple cases losing them or having to return things to you days later. We had taken our pets there for many years and they have gotten progressively worse. They do not value your business or your pets, don't be fooled. read more

Used this place to board my two dogs for a couple days over thanksgiving. Would not recommend to anyone!!! One dog came home with an E. coli bacterial infection that could have killed him. My other dog came home with a respiratory infection, "kennel cough." On top of the fees for boarding my dogs I was forced to pay another $500 in vet bills. Both illnesses could have been fatal if untreated. When I confronted the staff at the kennel about my sick dogs, they played me off like I didn't know what I was talking about. I guess the vet I went to doesn't know what he's talking about either. DO NOT TAKE YOUR ANIMALS HERE. Protect your pets. read more

I've been a bit a little wary of taking Sparky to a groomer. My parents have had some not-so-great experiences with their dog -- ending up with the poor dog getting nicks and cuts or just a haircut that looks uneven and ridiculous. However, after a really positive experience with the adjacent vet clinic, Animal Kingdom, I figured that Creature Comforts might be the first place to try for Sparky Coupon's first post-shelter cut. It was towards the beginning of summer, and so I was worried the poor little dude was getting too hot under his big curly coat. My communication with the groomer herself was very good. I wasn't sure the name for the cut I wanted. If I were to ask again, I'd probably veer more towards a "teddy bear" cut like was initially suggested, but even that has a lot of different interpretations. Still, the groomer did a a very good job listening to my parameters -- trimming Spark's body fur much closer while leaving a little more length around the face and legs, and also getting some fur out of his eyes so he could see better. I like Sparky's fur a little longer above his eyes (my friend Ian says then he "looks like David Bowie," but his fur had gotten so long it was getting harder for him to see and difficult to read his usual expressive face. The ladies at CC called me after his cut was done, letting me know I could pick him up whenever it worked. When I arrived he was happy to see me, but didn't seem shaken up or anxious -- it seemed he had just a fine time and was treated really well. I might also try a place a little closer so that I could walk Sparky there, but I would also be happy to head back here as well. read more

My dog absolutely loves being here. They give personal attention to every animal and I know she gets a lot of extra attention and affection, especially when they have extra time. You can tell their staff is very dedicated! Their groomers are super, too! read more

Our terrier Sam is 14 years old and has arthritis in both knees. He is a great little guy, but if you handle him roughly, it hurts and he will let you know. The folks at Creature Comfort did a good job treating him gently but still doing a professional cairn cut and nail trim. When we came to pick him up, he was best buds with groomer. In contrast, a couple of the other grooming places in Ann Arbor have put him on their "problem dog" lists and said that they can't groom him. Price at Creature Comfort was also competitive with what we have paid in other cities and significantly below the exorbitant prices charged by some of the in town Ann Arbor groomers. read more

Great dog groomers! Always pleasant. Need to book in advance as they do get busy. Wouldn't go anywhere else!

I have a two and half year-old 85 pound golden retriever and just had the best experience at Creature Comforts Bed & Bath! Previously, I had Maddie groomed at a place closer to home and was not really pleased with the grooming or the environment. At Creature Comforts, I was welcomed warmly by the reception staff and the groomer, Amy. Amy asked a lot of questions about Maddie and made sure she understood exactly how I wanted her cut. They were really kind to Maddie, who has a bit of anxiety, and I was so relieved at how comfortable Maddie was with the staff right away. The staff also made me feel comfortable leaving her, as I have a bit of anxiety as well- lol! Less than three hours later, they called and said Maddie was ready to go. She was GORGEOUS! She still looked like a Golden Retriever, but super soft and she smelled great! I hadn't had her groomed in 9 months so it was a real treat. I made grooming appointments for this summer for both Maddie and my male Golden before I walked out. I would recommend Amy and Creature Comforts to all my friends who care about their dogs as much as I do. As an added bonus, Maddie was able to visit with all the animals after her appointment. She saw turkeys, peacocks, rabbits, foxes, chickens, etc. Never had such a fun time getting my dog groomed. It was like taking my child to the zoo :). read more

I dropped off my little 5 pound Pomeranian Rocko the last weekend in June. They dropped him and Broke His Leg. Then put him back in the cage unattended. He suffered all night without care. When I was contacted in the morning he was next door at the Vet. I spoke to the groomer and she told me all the details. My thoughts were that the person that dropped him was more afraid of losing her job than the welfare of a helpless dog. The only thing the Vet next door cared about was telling me they were not connected to Creature Comforts. Funny because that is why I used them. I thought if anything happened he would have close by medical attention. She is also married to Creature Comforts owner Steve Marsh. This place looks good on the out side but truth is they really don't care about animals or have a emergency plan. I spoke to Steve Marsh he didn't even know or care about the details. I am crying in Florida and he was saying to me I had a horse once that had a fracture and I didn't know it. I just lost it and screamed at him this is a 5 pound dog that was left all night alone to suffer and you compare him to a horse? I called my Vet Dr Ajaib Dhaliwal at Michigan Avenue Animal Hospital. I told him what happened, the first thing he said to me was do you want me to pick him up? At that point Anna from the front desk was already driving him to Dr Dhaliwal. Anna was the only person that stepped up to help from Creature Comforts and I greatly apreciate her help. From then on Dr Dhaliwal took care of everything, made him comfortable did the Xrays and dertermined the surgery needed. Dr Dhaliwal stayed late on a Saturday night and did the surgery, he put a plate in his leg. By the time we made it home he was recovering nicely. He is doing very well now and walking fine. Creature Comforts never contacted me after in any way to ask how Rocko was. read more

Beware the grooming staff is very mean, rude, and hurtful. After waiting for an appointment I took my dog into them to be groomed. My appt was at 9am and the groomer was not there yet. Another older tall woman started talking to me about my dog. She was talking down to me saying "when was the last time you groomed your dog?". She actually came over and pulled hair out of the hind quarters of my dog and said he would have to be shaved down. My dog was fearful of her after she did that. Then the groomer that was late came in and was like "deers in head lights" listening to the older woman talk about my dog. I left my dog even though my gut told me not to because I waited so long for my scheduled appointment. It was not 10 mins later I received a call and was asked to pick up my dog. That two of them could not pick him up for the tub and that he was to scared. When I arrived the older woman lectured me about how a scared dog is worse than an aggressive dog. I immediately called another groomer and told them how and what happened. They made me an appointment and I have waited until my dog was groomed there before I wrote this review. I went to Groom N Go on Industrial, they have a tub with stairs so your dog can walk right in and they have grooming tables that lower to the floor so that the animals do not have to be picked up. They were so kind and told me that my dog did not need to be shaved and that if he was shaved it would of ruined his coat. They also told me that my dog did great. They did such a good job, my dog looked amazing. So my advice to any one reading this review is beware of Creature Comforts Grooming their vet service is not as bad. read more