Terrible Experience - Stay Away!
Honestly, I don't even know where to begin--there were so many issues with this party bus company that turned what was supposed to be a magical experience for my daughter's Quinceañera into an absolute nightmare.
The driver showed up late, there were no decorations, no drinks on a very hot day. No music or air conditioning on the bus after the Photoshop. I tried to be understanding at first, but things only got worse after the photoshoot. Despite asking five times for the drinks that were promised, the driver finally went to the store to get some--but spilled ice on the seats, soaking two teens' dresses. When we all got on the bus, the heat was unbearable, and my daughter developed a bad headache.
The most alarming part came when I had to ask all the teens to get off the bus due to how hot and unsafe it was. As a parent, I was deeply concerned for their health and safety. When I contacted Bryan--the person who handled our reservation--not only was he completely unhelpful, but he also yelled at me and used inappropriate language. Completely unacceptable. If that weren't enough, the driver got desperate and yelled at me that he was going to leave us on the middle of the road.
The owner got involved, promised a refund for all the issues, and initially seemed supportive. He said it would take two weeks. But when I tried to follow up, he blocked my number. I called again from a different number, and he answered, only to use disrespectful language. He claimed a refund was sent via Zelle and even sent a screenshot--but it was someone else's information.
It has been 3 weeks, and still no refund. No accountability. No professionalism.
Please do not book with this company. They are unprofessional, disrespectful, and clearly do not care about customer service or--most importantly--the safety of your children. I truly don't understand how they are still in business. read more