Loyalty Doesn't Seem to Matter Anymore Disappointing Experience After Years of Trust…read more My children have been patients at this dental office since they were in elementary school, my youngest is now in high school, and my oldest has graduated. We originally came here because of the previous dentist, who was excellent. But since she sold the practice, things have changed significantly, and not for the better. Dr. Nguyen, the current dentist, is polite and professional, but we've never developed the kind of relationship we had before. Despite our long history with this office, it now feels more like a transactional business than a practice that values loyal families. The biggest issue has been orthodontic care. Braces were placed under the previous dentist's management, but maintaining the treatment has been nearly impossible. Dr. Nguyen's ortho schedule is limited , appointments are often 6 weeks out or only available through cancellations. I was never able to secure the "Saturday appointments" their phone staff says exist. Between her availability and my kids' school schedule, we were forced to miss critical maintenance visits not because we didn't try, but because we simply couldn't get in. This led to missing brackets and ongoing ortho issues, and instead of understanding, we're being charged out-of-pocket for every bracket repair even though they know the root of the problem is access. I've called and expressed concern many times, but the front desk staff shows little empathy or willingness to help. They act like they're just reading from a script, with no compassion or effort to find reasonable solutions. Today, I was told my son's remaining ortho balance, originally less than $500, has somehow doubled with no clear explanation. I asked for a breakdown, and again, no one could tell me exactly why. I was simply told to speak with Dr. Nguyen while she was mid-procedure with my child. That's not appropriate or professional. To add insult to injury, I was also told that a basic cleaning would cost nearly $200 out-of-pocket no courtesy discount, no flexibility. This is after years of bringing both of my children here, paying for cleanings, fillings, and full orthodontic care. Nearby dental offices offer cleanings for $50 or free for loyal patients. It's extremely disheartening to feel like loyalty means nothing. This review isn't about a single bad day it's the result of years of slowly declining service, rising out-of-pocket costs, and a lack of patient-centered care. I truly wish things were different, because my family has a long history with this office. But unfortunately, I can't recommend this dental practice to others especially those looking for long-term, compassionate care.

Highly recommend Kid's Smile Center for adults and kids! The staff members were incredibly friendly…read moreand attentive, creating a positive and comfortable environment to put anyone at ease. They took the time to explain each step of the dental checkup and provided tips on maintaining good oral hygiene at home to keep my teeth in tip top shape! The treatment rooms were designed with kids in mind with entertaining distractions to make dental visits a breeze! Will definitely be back for my mid-year checkup!

Buyer beware! I have been coming to Willowbend Dental for years and every time I do I say it will…read morebe the last. Finally I will fulfill that and never return. I simply just would like a teeth cleaning as my insurance provides me. I try to manage those expectations when booking my appointment as I know when you go into this practice they press you hard to sell you on anything they can. Today they tried again with charging me above and beyond the cleaning I had asked for. When I stated I didn't want that they refused service so I walked out. Do yourself a favor and when searching for a dentist in Plano, don't let the fancy office fool you. It's fancy for a reason and that being their ability to upsell this service. Stay away!

I came to Willow Bend Dentistry as a new patient after moving to the area, looking to establish…read morecare. The location was convenient and the online reviews seemed promising. I take good care of my teeth, brushing twice daily, flossing occasionally, and having had braces and permanent retainers growing up, I was shocked when I was told I had over 10 cavities during my first visit. That immediately raised a red flag for me. Still, not wanting to start over somewhere new, I agreed to have the three worst cavities filled (despite originally requesting to treat only the one I was most concerned about), along with a routine cleaning. Even with good dental insurance, I paid about $300 out of pocket. Shortly after the visit, I began experiencing pain and sensitivity on the right side of my mouth.... so much so that I couldn't chew on that side. I returned, and the dentist said my bite was too high and shaved the filling down, telling me the pain should resolve within a week. It didn't. I returned a second time and saw a different dentist, who shaved it down again. Weeks went by, the pain continued to worsen, and since I was only chewing on my left side, my jaw became inflamed and my TMJ flared up. Still trying to get answers and some relief, I returned for a third follow-up, this time with the original dentist again. I explained that the previous adjustments hadn't helped, but he insisted the bite was still too high and filed it again. This time, the pain was intense to the point where I was in tears in the chair. I was told numbing wasn't an option because it would interfere with assessing my bite, which made the experience nearly unbearable. I was eventually given nitrous just to get through the procedure which didn't do much but allow me a moment to catch my breath. By the end of that appointment, I was told that if things didn't improve, I'd need to be referred to a root canal specialist. Which is a joke considering I came in originally with perfectly healthy teeth and my cavities aren't nearly deep enough to need one. At this point, I've decided to have my X-rays sent to my previous dentist out of state and will be making the trip home to have this corrected. What began as a simple cleaning turned into months of discomfort, multiple missed hours of work, and new dental issues I didn't have before. I truly wish I had trusted my instincts and sought a second opinion sooner. I went in for a cleaning, left with a dozen alleged cavities, and now may need a root canal??? No.

Systematic double-billing and fraudulent financial practices - should I say more?…read more Though you have descent insurance, they will charge you the entire amount of services, claiming that this is the amount that insurance won't cover (100%, really?). Then they bill your insurance for EXACTLY THE SAME AMOUNT and get paid again. They will never tell you that you overpaid, and once you figure it out once your EOB is ready, Kids Dental will a) deny there is an overpayment b) try to keep it and "apply as credit for future services". Ouch! Oh, and good luck getting an office manager to speak with you: she is "so busy, and has to serve thousands of patients across multiple locations". On top of that, if you paid with your FSA card, you now have to go through the repayment process and all other time-consuming stuff. When this happened once, I thought that this was an honest mistake. But it happened again. And again - with a friend of mine. Horrible stuff, stay away - there are plenty of great dental offices in Plano.

I usually don't do reviews but since this is related to children I will write a review so this…read moredoesn't happen to anyone. I took my 4 YO here for a clean first time last year. They said she have several cavities. Which was shocking to me since she rarely eat sweets or drink juice, but I figured it was genetics. They wanted us to do fillings for all. We did one for the front but of course it's traumatizing for kids. So we put it off and for the next visit they wanted us to do fillings for the 4 cavities. I trusted my instinct and went for a 2nd opinion. I didn't tell the new dentist anything about my concerns. Low and behold, he said her teeth were fine. I asked if there were any cavities and he said no. Trust you gut and my review!

Came here today for get a second opinion on a cavity for my little son. Usually, we take our entire…read morefamily to a family dentist and for teeth cleaning we are well taken care off. But when I heard that he needs some filling I just wanted to take him to a pediatric dentist and get another opinion and if needed to be taken care off at this office as well. The staff was very nice and friendly from scheduling to helping me out filling out each form. Dr Kwon is amazing with children. I have three boys and this is not the first time I am taking one of my child to a dentist. But I have never met a dentist who is patient and also great in explaining each procedure to the children. She even showed a little YouTube clip to my 6 year to ease some fears he might have before sealing some of the molars. And of course she explained everything in detail to me and checked in if I have any questions. After everything was done. The decision to move my little ones to her was easy. Even though we love our family dentist. I feel Dr Kwon will take great care of my children's dental health and I value her professional opinion and appreciate the great care she provided to our son today. 5 stars all the way!

What a wonderful experience! My kiddo have been coming here…read morefor more than two years now and the experience has always been fantastic! The staffs are  super friendly and provide an inviting environment. Dr. KWON is extremely professional. :) When my son first started coming, he was fearful and nervous but everything was explained to him, so that he knew exactly what was going to be done to him.  My son was made to feel comfortable and safe.   I'm extremely thankful for making this experience a pleasant one. Thank U Lucky Kids Dental!!! You all are wonderful! We will definitely be back and will certainly recommend The Dentists For Kids!

Very disappointed with this practice. We were referred here due to a pediatric dental issue with…read morefillings, and our child needing sedation to safely perform the procedure. Three out of the four fillings we had done to our child failed within five months of the procedure. Which caused us to have our dentist extract those 3 pediatric teeth. Recently when seeing our primary dentist they informed us that the final filling that was left from the dental work was done improperly and needs to be redone. We called the practice about them examining the tooth and the front desk said they would, but there would be a consult fee for it. We spent approximately $4500 dollars for the work and the anesthesia combined. It's very disappointing they won't check on their own work where they made a flaw without charging a fee. Do not come to this practice. Would give this practice 0 stars if it was an option.

Great experience at this kids dentist! The staff was friendly, patient, and made my child feel…read morecompletely comfortable. The dentist was gentle and explained everything in a kid-friendly way. So grateful to have found such a caring place--highly recommend!

We are so incredibly grateful to have found Dr. Ty & Dr. Kelli. From the moment we walked into the…read moreoffice back in 2012 the entire team has made our family feel welcomed, understood, and genuinely cared for. They both have a special gift when it comes to working with children, and their warmth, patience, and kindness shine through in every interaction. What truly sets this practice apart is the way they care for my teens, who one has special needs. Dental visits can be overwhelming and stressful for her, but they go above and beyond to make sure she feels safe, respected, and comfortable. They take the time to explain each step and celebrate even the smallest victories with her. It's clear they are not only a skilled professional but also a compassionate advocate for kids with unique challenges. They have the most AMAZING! They answer your questions, show empathy and make it fun for all ages. My kids actually look forward to their dental appointments -- something I never thought I'd say! If you're looking for a pediatric dentist who truly understands how to meet every child where they are, I can't recommend this office highly enough. Plus, they have the best social media!

Always super nice and is kept very tidy and clean. The staff is very friendly and helpful. They're…read morevery quick while also making sure their work is done properly. I've gotten fillings done and regular checkups and they've taken great care of me every time.

If your kids are not scared of the dentistry you take them to, even say "I would be fine coming…read moreback here," you've found a gem. My kids are not afraid to come to Fusion. The layout and decor is friendly and fun, and the TV and little play area speaks directly to children's interests vs. sterile, empty offices you typically see that haven't been kept up in years. The staff understands kids do not generally feel rewarded when they go to a dentist - a toothbrush is not a cool toy, lol - so they stock up on balloons and little squishy toys ensuring kids walk out with a smile. I have a shy kid who gets nervous very easily, and she has blown my wife and I away with how calm she has been in her 3 visits, including filling a cavity. This IS the best dentistry to bring your kids, hands down! So happy we found it.

We love fusion orthodontics and dentistry! We got really lucky to have found this place so close to…read moreour home. Working in pediatrics myself, I see that they do a great job caring for pediatrics and making the patient feel as comfortable as possible. My kids always leave with a smile on their face and the whole appointment is so smooth & quick.

We have seen Dr B for the past 6 years, you could not ask for a better doctor to care for your…read morekids. He is professional, personable, great at listening to your concerns and/or questions and amazing with my kids.

We love it here! We've only been in Texas for 2 years, but were glad to find this office. The…read morestaff is so nice and I can't say enough about Dr. Jaded. He took a panoramic x-ray of my daughter on our first visit. He noticed that my child had an impacted tooth. This is something that should have been identified with the first dentist we tried when we moved to Texas, and also with her dentist in Virginia. Due to his discovery and him telling us we needed to take care of it asap, we were able to quickly get my child to an oral surgeon and the impacted tooth is now in place and looking good! It caused no damage to the other teeth. The orthodontist we chose said that most dentist do not pick up the impacted canine's in the x-rays. And, that she is usually the first one to tell the patients. My child has also had cavities filled here and he makes every effort to make it as pain-free for the child. My daughter is set to have two teeth removed by Dr. Jaded in a few weeks. He can do more than just cavities!!! Dr. Jaded really cares about his patients and making sure they are comfortable. He is extremely thorough. And, we are so thankful to have found him!

Dr. Rodriguez is great with the kids. Efficient hygienist & staff and friendly…read more Clear explanation of what is going on and Dr. Rodriguez works with any fears the patient may have.

I returned to this clinic as I trust them to do all my dental issues. I have been around to a…read morecouple of dental clinics in Frisco, Garland and Mckinney will all their social media gimmickry ( smile makeovers etc) and got tired of checking them out. True and honest dentists nowadays are hard to come by. Thanks Dr. Oh!! And the staff are all awesome!

Root Canal: Anxious no more after 10+ years! I didn't feel a thing…read more I have had severe anxiety going to the dentist since I was a child due to a traumatic experience. Today was a huge step getting a root canal procedure done for the first time in years. Got one done as a child and have been terrified ever since. I even started to tear up at the office. After my procedure not only have I been freed of anxiety, but now I am more confident going to get the rest of my procedures done. Dr. Oh and dental assistant Daniel were fantastic, very quick and through. Daniel made me feel at ease as he explained the procedure. He mentioned it was the easiest procedure to do and that Dr. Oh has had years of experience. I didn't feel a thing (not even the numbing needle). I thank God for everyone there and to finally be healed from this trauma after many years. May God bless this practice with abundance for years to come!