Polite customer service DOES exist!! When I called Freedom Towing after an accident, Chris was more…read moreconcerned about everyone's well-being than the tow job. The tow was a secondary concern for him. He promptly picked up our car and delivered it to the repair shop. In the past, tow companies have disrespected my car; scraping the front when lifting it, and general roughness with the car. Chris was the opposite, he respected and took care of the car. The best part about Freedom Towing is their communication. Once the job was complete, Chris sent me a text letting me know the car had been dropped off at the shop and was in a safe spot. Again, he expressed his joy that no one was hurt. Hats off to Freedom Towing!! With all the crap you go through after an accident, it was refreshing that there was no stress with the towing.

My 2003 Toyota Pruis battery died. I had to pick the car up from the dealership. I contacted this…read moretowing company and they really helped me out. They even picked up my keys and reciept from the dealership and placed my car in the perfect place in my drive way. Chris was my tow truck driver and he is the nicest guy. The dealership forgot to put in my seats when they checked the battery. I ended up without seats for a few days because of the dealership. Chris offered his assistance if i needed it to retreive the seats. Review on the dealership along with helpful information for Pruis owners to follow.

Horrible body shop, and horrible people skills…read more The first time I took my car here was because they were recommended to me by my vintage car insurance company. The car looked good when it was finally returned 5 week later. Two or three weeks after I picked it up the clear coat started turning milky. When I brought this to the owners attention he said bring it back in the spring and I'll wet sand it and it will be fine. During my "wait till spring" my vintage Mercedes got keyed on the hood and trunk lid. I called Smitty, the owner, and he said please bring it in March 25th, 2019. This was two weeks after the incident occurred. I brought my car in and it sat for three weeks...he couldn't even take 5 minutes and get the estimate to the insurance company. My insurance company even threatened to close the claim due to the lack of response from this business. At three weeks Smitty finally got an estimate to my insurance company. After being told my car would be ready by the following Monday Smitty told me that was no longer the case because he was going out of town for 10 days and it would be some time after his return before my car would be fixed! I asked "why didn't you tell me that when we spoke on Monday?" Smitty said "cuz it's none of your business." Seriously??? It is completely my business as you are in possession of my property. I explained that I would not be moving forward with the repairs and my car would be towed elsewhere by the end of the day. I have made arrangements to have my car towed to my usual body shop at Koons Ford and the cost for the towing will probably fall on me. Do not use Contemporary Automotive unless you're looking for a lot of abuse, and run around from this apparent one man dog and pony show.

Contemporary Automotive charged me $9300 to paint bumpers, trim, and engine cover components of my…read morecar, and used Rustoleum(!!!) paint for approximately 75% of it (as indicated on the bill by the UPC code). In writing, Rustoleum's product manager specifically states that Rustoleum Stops Rust Satin Black "...it is not considered to be an automotive paint coating..." When I confronted "Smitty" about the paint that was used, he immediately said it was a mistake, and that POR-15 semi-gloss black was used. This substitution provides no remedy, as POR-15 is no UV stable even when covered by a clearcoat. This is supported directly by the technical information on POR-15's website. Additionally, there are numerous defects (dirt/dust) in the paint, the front bumper was not fitted correctly, and all of the paint has a very rough "orange peel" texture. Unauthorized bodywork was also performed far in excess of what would be considered reasonable (charging 3x more to paint a part than the part costs brand new). Contemporary Automotive also put two dents into my car. All of the inferior paint will need to be stripped off, bodywork repaired as needed, and parts removed and replaced. The work was professionally appraised by a qualified Maryland vehicle appraiser at a value of $770, after nearly 6 weeks at the shop, and the final bill exceeding $10,000. This was the worst experience I have ever had with my antique car, or a merchant in general. Please also see Angie's List for detailed photos and check the BBB before conducting business with Contemporary Automotive.

White-Huff Towing did such a spectacular job in helping me on what was arguably one of the worst…read moremornings I've had in the long time. My car was disabled coming out of my parking garage, AAA abandoned me because they said they couldn't find a tow truck company that could get into my parking garage. I found White-Huff my chance and the dispatcher, Stacey, was so kind and helpful in making sure that someone was dispatched as quickly as possible. Drew did a great job in making it into the garage and hooking up my car with care. Overall, it was a really great experience and hopefully I won't need towing anytime soon, but if I do I will call them again!

I was having issues with my late model Expedition and needed tow service on few occasions. After…read morewaiting 2 1/2 hours in cold weather (28*) for AAA roadside tow, I called White Huff. They were quick, professional and courteous. I've used them several times and they prompt and affordable. Highly recommend.

Driver was Aggressive towards my wife. Showed up to my home called once and then left before my…read morewife could put our infant down and answer the door. Then came back pulled up and decided that he couldn't tow my truck. Then proceeded to demand $75 and was rather intimidating to my wife. I know towing cars is a tough business and generally people aren't happy when they use their services but to act the way this person did is completely unacceptable. Customer beware

Highly responsive towing company that was available when most other places were not or would have…read moretaken hours. Very personable as well. Simple, fast hookup and we were able to get underway. Thanks a lot!

Quick. Professional. Reasonable. Highly recommend. It was evening time and it took 3 different…read morecompanies before I could get a company to answer. He answered right away and arrived 30 mins later. Recommend.

Hit and run. Owner contacted two days ago by my neighbor who witnessed the damage caused by the tow…read moretruck. Reached out to the company owner today. Giving me the run around.

I was helping my elderly friend to get his car towed to a autobody repair shop. Herrera's towing…read moregave the most affordable quote without all the extra add on's like the other tow companies. I called 4 tow truck companies and this guy quoted me 30% less than the others. It's good not to feel ripped off. I will certainly be saving his number and will recommend him to anyone. The car was towed with no issue or damage. We are certainly grateful.

We called this company to have my husband's car towed to a shop in Tyson's. Not only did the driver…read morecancel his plans, but he was at our house within 15 minutes & had our car dropped off another 20 minutes later. We were beyond happy with the service & how fast he was. We also appreciated how nice he was as well. We called multiple companies & he was the only one willing to do It same day & within the time we asked. Definitely recommend this company when you need a tow company! I would also like to add that he towed my Father-in-laws car today 3/18/2020 & once again exceed our expectations! This is the company you should ALWAYS call when you need a tow! #1 towing company in the area!

My Insurance adjuster arranged with Eldersburg towing to have my collector car (which was disabled…read moreat my house ) towed to a Ford Dealer to have electronic repairs which the adjuster had scheduled for me. The Ford dealer was expecting my car for the afternoon of Nov. 6, 2019. I then spoke with Steve, from Eldersburg Towing & we scheduled my car to be picked up at 2 PM on Nov 6, so I made arrangements to be at home for the pickup. On Nov. 6, 2 PM came & went without Eldersburg Towing picking up the car or calling, so I waited until at 3:15 PM & then called & spoke to Steve, who said he was too busy to call me & update me. I said, he could have called to update me since phone calls are cheap and he then responded by saying "FORGET IT!!" I said, does that mean you're not coming? and he replied " attitude is everything" & then just hung up on me. Totally disrespectful behavior from someone totally unprofessional! I was unable to contact & update my insurance adjuster, so I left him a message that Eldersburg Towing was not coming for the car & that Steve ignorantly hung up on me. I then called my Insurance Company to report the issue & one of their agents began working to notify the Ford dealership the car would not be arriving as expected. I later received a call from my insurance adjuster who by now, had arranged for Geyers towing in Mt. Airey to handle the towing which now had to be picked up the following morning at 10 AM. The next morning, Geyers towing driver David, called at 9:50 to report he was on route & arrived on time at 10 AM. I was very pleased as David was very professional in handling the loading of my car and the transport to the Ford dealership. The uncaring, disrespectful & totally unprofessional conduct from Steve at Eldersburg towing who did not care about his commitment will ensure I never have nor will I ever recommend Eldersburg towing to anyone, as I relate this experience with Eldersburg towing to my collector car friends !!!

I have used this company 3 times in one months time due to issues with a used car my son recently…read morepurchased and have nothing but good things to say. Tessa was friendly and helpful and very accommodating (key was locked inside one time not realizing the car auto locked, and vehicle being blocked-in two times). I would recommend her and Eldersburg Towing to everyone!

We've used Cost U Less Towing three times now, and honestly Jeff is the only person we call when we…read moreneed a tow. He's always available, shows up quick, and you can tell he really takes his time to make sure everything is done right and safely. He's also very reasonably priced, which is hard to find. We even called around before and had trouble finding anyone who could do a dolly tow, but Jeff had no problem helping us out. Overall, he's just reliable and easy to work with, and that goes a long way. If you need a tow, I definitely recommend calling Jeff at Cost U Less

Quick turnaround time and reasonably priced. The service provider kept me updated with his ETA…read morethroughout the service call.