THEY AREN'T HONEST. They do things that aren't on the UP AND UP…read more Replaced bulbs that I didn't ASK them to replace....and then charged me $250 DOLLARS to do something I didn't ask them to do! They overcharged me previously when I had them work on some electrical issue - which by the way I also had to bring back because it wasn't fixed the first time......and I tried to give them another chance but it appears they just want YOUR MONEY....in whatever way they can get it. I am certainly NEVER going to give them my business again. I have a fleet of trucks and was hoping they would be my new GO-TO mechanic - NO way!

I am a retired ASE Master tech. Edelens takes care of both of my cars.Dependable service. Friendly…read moretoo!

The tow driver was very pleasant and professional. The driver was very specific in keeping me in…read moretouch to his location so that I could meet him at the car. The drivet was very prompt with time. My experience was very pleasant in a very unpleasant situation. Thanks for servicing my needs.

Quick response on a busy three day holiday weekend. Recommended. Thank you, Woodlawn.read more

Motorcycle broke down needed tow quickly on a Saturday...Made a Call less than 40 min was there and…read moreEQUIPPED TO TOW MOTORCYCLE loaded up drove me Home Reasonable fee and Very Experienced Operator Zack?? Nice Guy .. THERE MY TOW COMPANY FOR ALL MY VEHICLES...Great Family Owned Business. I. Very satisfied with their FULL SERVICE!!!! Nice Clean Modern Equipment..NOT A CONTRACTOR DRIVER ACTUAL COMPANY EMPLOYEE

Run For the hills save your self! They're thieves they'll…read moretake you no remorse then insurance claims will come back, not OSHA certified, lies on lies, no actual time frame and the people will hit on your underage daughter. They're not efficient terrible to talk to and awful in person. They must pay for reviews. Their location changed for many reasons and liability is the main purpose.

I was stuck at 12am in the middle of an intersection at the end of a winter storm and Kieth came…read morequick and ready. He towed my car to my home. very very good experience

Worst experience of my life. I would not hire them to do anything. Bought a used excursion from…read morehim and he lied. I asked if it was a salvage vehicle and he said no and showed me a clean title. Turns out vehicle is salvaged and title is no good. Called him back and he told me too bad so sad and hung up on me. Contacted police and they said it is a civil matter. In process now of sueing... don't walk, run from this business!

Camry was running rough so I pulled into a Valvoline shop in Edgewater to call the insurance…read morecompany. They said it would take 1.5-2 hrs for a tow. James arrived in little over an hour. He was efficient, professional and hospitable. James offered to take the car to the shop and drop off the key and documents without us, which we gladly accepted. I highly recommend James!

Unacceptably BAD Service - They Didn't Make a Mistake Right…read more Waugh Chapel Towing and Auto (WCTNA, nonresponsive by email at WCTNauto@yahoo.com) made a mistake when servicing my car. Hey, that's not the end of the world! Occasionally, even the best must clean up a mess. However, when a service provider fixes a problem (my car's back brakes), causes another (drains my battery because of poor handling of my car), then does not solve the second problem they caused, that is just Unacceptably BAD Service. Here's the whole story. Last year (2018), I needed a new alternator for my 2005 Saturn L300. I got a really good deal from WCTNA, and the alternator still works fine. So, when my brakes needed attention, I gladly drove ten minutes past many other Mechanic Shops back to WCTNA. Again, they replaced my brakes at a good price, and I found later that they work fine. I picked up the key and walked out to my car. Surprisingly and sadly, my car's battery had been drained! Somehow, while WCTNA had my car, they had forgotten to check the vehicle's electrical system. Was the interior dome light left on? Were the headlights shining? I don't know, but my car wouldn't start. Again, this mistake alone would not keep me from returning. However, that all changed when WCTNA didn't clean up the mess they made. Instead of admitting that their poor stwardship of my vehicle led to damaging my battery, they failed by only offering to "jump" (recharge) the car's battery. Then, after hearing my concern, they... failed. They did not offer a lower price for a replacement battery. They did not even respond to my communication by email. Wait, actually, when I called back, their receptionist let me know -- "The boss says your battery was on its last leg anyway," so they suggested I buy a full new battery AND pay full price for installation. WOW, WCTNA. You made no effort to find a middle ground: no offer of a discount on my (yes, a couple years old) battery (but certainly good enough to jump my car every day without problem). You could have offered to pay for installation. Yet, you did nothing but tell me your mistake deserved no restitution to me. So, to Anne Arundel County residents, take my advice. Don't waste your money or time with WCTNA. Who knows? Maybe they will see this message. Maybe they will earn another opportunity to serve me better. In the meantime, I certainly will find some other mechanic in Crofton, Gambrills, or Bowie to help me. There are many Car Service Providers near me, so I will check their online reviews before using them!

I had work done on two vehicles. First off, the loaner program made the repair costs much more…read morepalatable. They stand by their work and even paid for my tow when a tough repair failed. I don't like to pay for replacement parts from the dealer (which appears to be the rule in this area of Maryland) but in this case it worked to my benefit. As for inspections, I have heard the same story about just about every repair shop. While I appreciate the level of scrutiny, it appears like a one time chance to obtain a lot of work. Coming from a neighboring state , I was naive as far as the costs and the 30 day requirement for findings to be resolved. A lesson learned the hard way. I have found the Walt Eger team to be responsive to my needs and to provide timely informative updates.

I came here 2 years ago, had the best experience.everyone was so polite!…read more this year I came back I had gave them some time so I call them 3 days later to see if I am cover by my warranty to get my car fixed and I didn't catch her name but ask for updates with my car she got really smart and said " what do you want that was very rude! James is at the front desk never called or gave me any updates, my car was there for weeks, He saying that my warranty should have called me but my car IS AT YALL SHOP, y'all have the details but James act like he don't understand things and really don't know how to talk to customers he is very rude ! I couldn't get it fix so I wanted it back to my house, So I TOLD THEM A DAY BEFORE that the tow truck is coming in the morning, I called James and I told him is my car ready and clear for the tow truck to get it and he said YES! So they waste the tow truck money and time because they throw Snow and and it freeze into ice on me car and around it and I had to call another one and I gave them some time told them to call me when I they are done so I can get another tow truck! So I called back James was like we been clear the ice off your car and I told him why u didn't say another, THEN HE JUST START LAUGHING THEN THEY THOUGHT I WOULD NOT KNOW BUT IS A BIG DENT IN THE BACK OF MY CAR THAT THEY DAMAGE! OVERALL BAD EXPERIENCES, JAMES JUST KEEP LAUGHING MAKING ME UNCOMFORTABLE AND I TALK TO THE MANGERS ROB AND HE JUST LAUGHING AND PLAYING AROUND JUST A BUNCH OF UNPROFESSIONAL CHILDISH PEOPLE DIDN'T GET APOLOGY OR ANYTHING! That's bad for business and will lose people, just learn how to be nice and professional everything should not be a joke!

They were so helpful and friendly. Easy to communicate with. They went above and beyond helping us…read moreget belongings out of a totaled car. Thank you so much!!

My daughter was hit by a person who ran a red light. The police called M&K (Harundale Towing) even…read morethough I have road side assistance. The vehicle was drivable just needed pulled off of the snow. When M&K (Harundale Towing) showed up and I asked them if they could tow it to my repair shop I was told that they would, for 350.00 cash no card only cash. I refused and M&K not only impounded my daughters car, they pulled it onto the bed of the tow truck while the car was still in park. I would have paid if they were not demanding cash. This company seems predatory to ask a 17 year old for 350. cash on the side of the road. I picked up the vehicle the next morning about 13 hours after they towed it an they had already stacked on a 60.00 storage fee. I would highly recommend using another tow company that does not damage vehicles and takes advantage of people.

Had a leaky tire. Called Wilson Tire in the morning, they said they could fit me in at lunch time…read moreon my schedule and had me on my way in 30 minutes! Nice Staff.

I'm sending this review on behalf of Mr. Bobby Kitchens. Upon my first visit he was so helpful and…read morehelped me to solve my service problem. On my second visit. I had to tow my car in. he was so helpful and understands. After my service, he volunteered to show me where to my problem spots. I will continue to get my car serviced here again and again.