The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

I used New Bill's Autobody to perform a Maryland Safety Inspection on my vehicle. Sadly, I was not…read moreimpressed with their service, and this is not due to the fact that my car failed the first round of inspection. It is because I was told and then confirmed that I had EITHER 1,000 miles OR 30 days to fix my car and have it reinspected. However, upon my return to DJ's I was told the complete opposite by the same person. Instead of being within the 1,000 mile OR 30 day limit, one actually needed to be between within 1,000 miles AND within 30 days. As a result, I am now expected to take off more time from work to wait the obligatory two hours to have my car reinspected after I was assured that I did not have to follow both rules in order to be within the grace period after a failed inspection. But what really broke the straw was that the certified mechanic started working on another vehicle and I had to wait until he finished even though I had an appointment for that time. I cannot speak to their handiwork when it comes to repairs, but I can say, based off of my own experience, that New Bill's cannot effectively speak to their clients, and have poor customer service. And in the end they have caused a lot of wasted time and money in the long run.

Very honest and high quality service. I would highly recommend and I would use again.read more

Had to have my pickup towed to a shop. He came right on time and took control. Loaded up my ailing…read moretuck on his nice flatbed and took it away. No muss. No fuss. Good price. A+

Life Savers! Alan & Beverly of Bill's Towing rescued me! My…read morecar was stuck on an icy hill one cold night and there was no way I could get up the hill. They drove out to check out the situation and came up with a clever solution. Alan patiently worked on freeing my car and pulling up a 180ft incline With cables & chains. It was 8degrees, dark and very slippery. He and his wife were very kind, calm and compassionate. I am so grateful for their help!

Staff were friendly and helped me out in an emergency. Tow truck driver Angie was very experienced…read more I'm definitely recommending this company! Good job!

Response to owner: the date was 11/12/23. See attached screenshot of updates from USAA and time…read morestamps. This is the correct business. But thanks.

Easy and quick towing, customer service was a great but we had a few difficulties, nothing much…read morethough

JayJay and Top Notch Towing & Recovery came to our rescue tonight! While AAA dropped the ball not…read moreONCE but TWICE; JayJay's driver, James Overholtzer (experienced in towing Teslas!) dropped everything and agreed to come get us @ 11p on a Saturday night! We highly recommend Top Notch Towing. Responsive, Respectful & Reliable! Thank you all so very much!

Professional , polite , and considerate of personal property. Overall great customer service with…read morerespect for his customers and needs.

I took my car here for paint work after somebody sideswiped my parked car in a lot. I had taken my…read moremother's car here before and they did a stellar job on hers. So I assumed mine would be the same. I was not as impressed with the job that they did on my vehicle. For starters, when I originally went in for an estimate, I got a ballpark estimate (I told them I would not hold them to the eyeball estimate they gave me in the parking lot) of around $500-600 and that it was about a 3-day job. I was under the impression by what I was told that they had to remove the bumper and paint the entire thing to get it to match the vehicle since the pant transfer and scratches covered part of the bumper and the front fender. I also received an estimate for my insurance company from another autobody shop, and I also got the impression from them that the bumper would be removed and fully painted. I dropped my vehicle off on a Tuesday, fully expecting that they would be finished by Friday or so. I waited until Monday to call them. It was at that time that I learned that the vehicle sat for three days and wasn't even assigned to a painter until Friday! I was told that a manager would call me that evening and explain to me why there was a mixup. I never got that call. I called back on Tuesday to explain to them that nobody contacted me on Monday evening. They eventually found a manager to talk to me and they profusely apologized and explained that they would get my vehicle done probably by Wednesday evening. Wednesday morning I got a call advising me that the job was done. I was kind of surprised because I expected it might take them a little bit longer. I wasn't as pressed about getting the vehicle back as I was making sure it was done correctly. So if they had to keep it for a week, I would've been fine with that as long as it was done right. When I arrived at the shop and looked over the paint job, I was not entirely impressed. There were what look like several dings from rocks, and there was even a smudge in the clearcoat, and there was also a line that looked like maybe the metal flake had flipped. When I addressed all of this with them, they pulled it into the shop to have the painter look at it. At that point, the vehicle died. They had to jumpstart it because apparently it sat for three days and I don't know if the lights were left on, or something like that. They cleaned up the front end and showed it to the painter who apparently thought it looked pretty good. When they pulled the vehicle out, the manager came out and discussed with me that my insurance company didn't pay to have the entire bumper painted, but only to have the paint blended in with the fender to match up. I was very shocked to say the least because the check from the insurance company and my deductible combined was approximately $900. I know that's not a lot of money when it comes to body work nowadays, but I would think it would cover the cost of removing the bumper, prepping it, shooting it, and covering it with clearcoat. There was absolutely no body damage anywhere on the car. It was merely a paint job. And I figured with the supplies and the amount of time that they spent painting it, it wouldn't come to $900, especially when I was told it was roughly a $500-600 job and the fact that they didn't even paint the whole thing! The paint work itself was decent, and they are all very nice people working there. But I don't know that I would take my vehicle there again. I was a little disappointed with what actually occurred compared to what I thought was going to happen. Maybe that was my misunderstanding, but I don't believe so.

From Someone Who Truly Cares About Their Car: DO NOT TAKE YOUR CAR HERE!…read more I brought my car here for repairs after an accident, and the experience was absolutely horrible. First visit: They sent my car back with a dented door--despite alleging that they ordered a "new" door--and it didn't even align properly with the rest of the car. The window wouldn't roll all the way up. Yet this passed their quality control and they thought it was acceptable to return it in that condition. Second visit: The door wouldn't close fully unless SLAMMED shut. They scratched the window tint and hid that fact from me. My rear bumper was also scratched during removal. I waited days for their "specialist" to touch it up--only to find out it was the equivalent to someone using a paint pen from Advance Auto. The paint didn't match or blend at all. Also, the door lock mechanism was never reconnected. Third visit: They failed to hook up the side mirror sensor that alerts you when someone's beside your car. The door trim was improperly installed, leaving fabric edges exposed and causing water leaks inside. The fender and doors still don't align, and the window makes a worrying clanking noise when it hits the bottom--a terrible sound with expensive glass. I also told them that the trim was not properly installed on the bottom of the door, and it was returned to me the exact same way. Despite a verbal agreement to cover the cost of the scratched tint, they never followed through or responded to my inquiries. On top of everything, they never cleaned the interior--all three times, the car was covered in dust. Every other body shop I've been to at least blows the dust out before returning the vehicle. I reached out twice via email seeking resolution and never received a response. I have videos showing how badly the trim was replaced the the window sound (it won't let me upload them).

Chuck the owner towed me and my car home when my car's transmission cable stranded me in…read moreShrewsbury. He was calm and professional and I was so thankful. When I needed an alternator replaced, Chuck and his shop completed the job timely and for a reasonable cost.

We needed a rollback for our custom motorcycle when it broken down in Finksburg. The driver came…read morepromptly, was very careful about loading and strapping down the bike. Nice guy, good service. Keeping their phone number in our Contacts for any future need.

I had a 5-star experience with Crash Champions. I brought my Sienna van there for an estimate Aug…read more07 and Dave was so helpful/informative I had no hesitation to leave the repairs to them as well. The desk staff is excellent and friendly. Lobby is spacious and accommodating. They routinely updated me with status. The repair work was excellent and they even cleaned up the light housing they did not replace to match. Highly recommended.

they did a terrific job on my vehicle I would highly recommend them. they kept me up to date o n…read morethe progress of the repair and the car looks like new!