JONES AUTO CARE has gained our trust and business. They were always easy to contact, answered all…read morequestions, set my appt and completed all work as promised in a timely manner. They have an amazing system that allows for digital and visual car maintenence that anyone can understand. We appreciated the explanation of all prices and options. These are the most pleasant mechanics I've ever worked with. And best of all they have warranties to cover their work so if we ever need to we get to visit them again.

Out son was driving my wife's car back to college and it suddenly started losing oil after…read moreseemingly hitting a rock. Being Sunday afternoon, finding a tow in rural Md was challenging but we did & had the cat towed to Jones. Ralph was excellent on the phone the et fay and we had the car fixed & paid for (VERY reasonable) within a couple days.

The best shop in the area. Always there for you, honest, very professional team. The owner always…read moremake sure that his customers are satisfied with their work. Highly recommended.

We have taken both business and personal vehicles to south mountain. We rely on their communication…read moreand expertise. I would recommend their business

These guys were great. Very quick, Efficient, took extreme care with my "historic" vehicle and…read moresuper friendly. Highly recommend!

I had some car trouble today where AAA was unable to help. They sent out a driver from this…read morecompany, his name was Nick Blevins and he was extremely helpful. He was quick to get to me and was super nice and helpful. Due to the battery being completely dead and corroded we couldn't get the car into neutral so he helped get it into neutral. Additionally once the car was on the truck he asked if any keys on the key ring I might need which I hadn't even thought about. Overall it was a great experience super quick and very helpful. Way better than other experiences I've had in the past.

I called AAA to tow my truck to a dealer as it has no key. AAA sent A&D. The A&D driver said it…read morewould require dollies or skates, and AAA wouldn't allow them to use those. He also said they would have to tow it from the rear and because it had a hard, folding bed cover (factory installed) his boss would not allow them to tow it. Afraid the cover would blow off and damage the cab (not likely with a folding hard cover). I called AAA back and they are sending another company. They confirmed that their carriers use dollies, skates and whatever is necessary all the time. So, if you want a bunch of excuses as to why they can't tow your vehicle - call A&D. If you don't want to waste your time - call another towing company.

They showed up early and when they called, I didn't get the call but I called them back a few…read moreminutes later. They had already left. I had to call again to get another appointment an hour later and they never showed up. I waited out in the sun for half a hour to make sure they saw me. The guy on the phone was extremely rude. I asked him to talk to the guy and make sure they had the right address. He said "I'm not getting in the middle of it". Extremely rude unprofessional behavior. I did not make it to work that day despite having four hours before I had to leave for work.

My husband and I were on our way to our son's house for Thanksgiving dinner on Thanksgiving Day and…read morewe were coming over a hill. One of the drivers from this company, (we don't know if he was the owner or just a driver) was backing out onto the road, which I think is illegal, to hook up stranded vehicle. My husband had to slam on his brakes which caused our food to fall. We got out of the car and mentioned this to the driver pointing out he was in the wrong for backing out into the road the way he did. He was a complete smart ass. I'm glad there are other towing companies around and I don't have to worry about using this company.

I rarely leave negative reviews, but after my experience with Hanover Lube & Brake under its new…read moremanagement, I feel obligated to warn others.On July 17, 2026, I received an estimate of approximately $2,600 to get my 2015 Ford Explorer through inspection. I specifically told Scott that I only wanted to perform the repairs that were absolutely necessary. When he said the vehicle needed mufflers, I told him I would rather replace them myself because I wanted something nicer than inexpensive aftermarket mufflers.Over the course of several conversations, my wife and I repeatedly asked Scott what type of mufflers would be installed. We didn't ask once--we asked multiple times because this was important to us. My wife even specifically asked if they would be Ford OEM mufflers. Based on those conversations, we came away with the clear understanding that Ford OEM mufflers would be installed. That understanding is the reason I authorized Hanover Lube & Brake to perform the work instead of purchasing and installing the mufflers myself.When I picked up the vehicle on July 21, I had an unpleasant interaction with the new manager, Mike. Because the shop was already closed, I was told I had to sign the invoice before I could receive my keys, so I wasn't able to thoroughly inspect the vehicle until after I left.When I stopped for gas, I immediately noticed that inexpensive aftermarket mufflers had been installed instead. One of the pipes was dented, and the mufflers already had surface rust. That was the exact situation I had tried to avoid from the beginning.I texted the shop that evening to express my concerns. The following morning, Mike told me they had installed "OEM fitment" parts. That was the first time anyone had used the phrase "OEM fitment." It was not the understanding my wife and I believed we had after our conversations with Scott regarding Ford OEM mufflers.After I had time to cool down, I tried to reach a reasonable compromise. I asked if they would provide and install a pair of exhaust tips so the aftermarket mufflers would at least have a more factory appearance. Instead, I was told that if I purchased the tips myself, they would install them. I wasn't looking for an expensive repair or anything extravagant--I was simply hoping they would make some effort to address a situation that I believe resulted from the misrepresentations made during the estimate process.What disappoints me most isn't simply that aftermarket mufflers were installed. It's that I made my decision based on what my wife and I understood after repeatedly asking what parts would be used. Had I known aftermarket mufflers were going to be installed, I would have purchased and installed the mufflers I wanted myself. Between the communication surrounding the repair, the customer service I experienced afterward, and the unwillingness to offer a meaningful resolution, I cannot recommend Hanover Lube & Brake. If you choose to do business here, get every promise about parts in writing, ask for the manufacturer and part numbers on your estimate before authorizing repairs, and inspect the work carefully before leaving the shop. The really funny part is, that after I tried so hard to work with the shop, they said I was just looking for something for free. Go figure. At least they stayed in character. In 40 years of dealing with probably close to 100 repair shops, this is absolutely the WORST experience I have ever had. BEWARE of the new management

Our many experiences at Hanover Brake and Lube have all been excellent. Competent and friendly…read more staff who explain things thoroughly. Fair prices too!

Chuck the owner towed me and my car home when my car's transmission cable stranded me in…read moreShrewsbury. He was calm and professional and I was so thankful. When I needed an alternator replaced, Chuck and his shop completed the job timely and for a reasonable cost.

We needed a rollback for our custom motorcycle when it broken down in Finksburg. The driver came…read morepromptly, was very careful about loading and strapping down the bike. Nice guy, good service. Keeping their phone number in our Contacts for any future need.

Not a good experience or customer service. Driver was wrong but continued to argue and didn't…read moreactually know the rules when it came to specific situation.

Best towing service in the area. Great job. Great value. Great all around. I was broken down in the…read moremiddle of the road and the owner got to me in 15 minutes flat.