I was new to the area and knew nothing about automatic vacs for pools. Mine was not moving properly…read moreso I called Norris. He said to bring it in to save me a service call fee. I took it in on a Tuesday and Thursday it was fixed and ready to go, $40.00 + tax. They put a new gearbox in it and only charged me for parts. Today, 2 months later I called to see if they were still doing service calls, they said yes and could stop by today. They called and said they were on their way. The first thing he said was I didn't have enough water in my pool. He showed me how to work the timer, the valves and he lubricated the top of the basket on the filter. No charge. Seriously, if you need work done on your pool or on your pool equipment, call Norris pools. Good honest people to work with.

Called several times and left a message to inquire about pool services. A week later I still have…read morenot received a response and they still don't answer.

Pool buddies did a few jobs for us, including repairing pool walls, root intrusion, and replacing…read morewiring casing that rodents got into and destroyed around our pump. Pool Buddies moved their busy schedule around to accommodate us on a short notice - as we're trying to sell quickly. They are friendly, professional, and Phillip even removed a rattle snake during his repairs for us. What a hero! This is an honest and great company to work with. Our family strongly recommends them for the Vail/Tucson area. It's a 10/10 company!

Pool Buddies drained and chlorine washed my pool on 5/11 thru 5/14. They did an excellent job. All…read morethe workers were very good and kind. Liz the office worker walked me thru everything, time workers were scheduled to come and watching my pool fill to skimmer. My pool is beautiful and Richard completed the job well. Shout out to Edward and Xander for their help too. This is an amazing company. Wouldn't believe this pool is 21 years old looks like a new pool. Thank you Pool Buddies. Had to write about you on personal facebook page and Thank God for finding your company.

Barb, Skip and Logan at Polar Pools run an amazing company! Their attention to details, design, and…read more overall quality is unmatched. They are very involved in their community and seek to provide service at the highest of standards. We happen to live out of state ( snowbirds) and they did a phenomenal job designing our pool.Being out of state for some of the construction, they provided great communication during the process. Safety is top of mind as well, and they don't cut corners! If you want a beautiful pool, and want to work with a wonderful family owned and operated business you should choose Polar Pools!

Couldn't recommend them enough! Skip and Logan were amazing and got our pool resurfaced, including…read morea new automatic water line and vacuum line, done in under 3 weeks. Excellent communication and quality work. Their pricing and work product are impossible to beat!

WD and his crew are the Gold Standard. Timely, efficient, and kept us updated on the delivery…read morewindow. His crew set right about the multiple tanks. They were all polite and skilled. If you need a spa delivered or installed- these are your guys.

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

We decided to use Blue Wave on the recommendation of our daughter's father in law who had had a…read morereally nice pool built. We also did our due diligence and got quotes and proposals by a couple of other pool builders. Steve came out to measure up and do our pool design. He listened to everything we said and was able to incorporate it all into a beautiful pool. We love our backyard, and because we have a good sized side yard that is where we wanted to put it, even with the zero lot line design of our community's houses Steve was able to do this in a way that worked well. We were looking for a pool that my husband could do laps in, I could float around in, and our grandkids could play in-with a seat down the entire length of one side, along with a big bench area. The pool in total was 40ft x 10.5ft, and included a waterfall, and we added on additional travertine decking and a pergola. Once we had decided on the design, Steve went through every single feature and pool option to make sure we knew what each item was and what would work best for us, to get our final quote. After signing the contract, the most annoying part of the process commenced. This was not the fault of Blue Wave, we just happen to live in a county island so Maricopa County was in charge of issuing the pool permit-with the longest waits for approval, and it didn't help that we were also building a golf cart garage at the same time. Other cities in metro Phoenix will allow for the hole to be dug prior to the permit being issued so they get a head start and reduce the total length of time for the whole process from start to finish-not so in a county island. However, as they will tell you, pool construction will take 6-8 months from the time you have your hole dug. For us it was 6 months. Yes, it is frustrating to have piles of earth around the construction area, but there's nothing you can do about that. What I will say about Blue Wave is that we found all the subcontractors to be excellent. I talked to all of them while they were doing their thing. It's a fascinating process to watch. They were all very respectful of our property and cleaned up afterwards. All the contractors showed up when we were told they were coming. Even when there were a couple of hiccups, as there will inevitably be in a large construction project, they were quickly dealt with. Blue Wave was great about me changing my mind about the pool tile a couple of times during this, and when I was still agonizing about my choice (I was a bit particular) they were able to bring out an extra selection of tiles that had one I absolutely loved. They also made a couple of other changes for us during the process with no problem in doing so-we changed to colored lights and expanded the travertine and the size of the pergola. The pool is now finished, we are just waiting for an ozone bulb to be replaced and the trim on the pergola legs to be installed imminently. The pool looks fantastic, better than we expected, and we can't wait to take our first dip in it. Michelle who supervised the schedule, and put up with my emails, was fantastic. She was very responsive to any questions we had. If she didn't answer an email the same day, she got back to me the following day. Jason and Shane the construction superintendents were also great. They were able to answer any questions we had when they came to do their inspections. Steve came up with the perfect design for our particular space and needs. John the company owner called us personally when one of our options was unavailable for the time of installation due to supply chain issues, and suggested a comparable alternative so there would be no delays, which we were happy to take. It's a bit of a nerve wracking process, and not without a lot of dirt in your yard, but I would choose Blue Wave again in a heartbeat to build our pool. Thank you Blue Wave, my pictures don't do it justice. Hi

DO NOT WASTE YOUR HARD EARNED MONEY BY USING THIS COMPANY!…read more They are the worst out there. We gave them the opportunity to make things right when the pool they built started cracking after 6 years. They not only told us they wouldn't even consider helping, they stated that we owed them $1000!!! After years!! Their contractor broke our gate and they replaced it with a smaller gate than we had without asking us. They will not back up if anything goes wrong. Don't do it!!

I rarely leave negative reviews, but I feel obligated to share my experience with Fair & Square…read morePools so other homeowners understand what the closeout process may look like. The pool itself turned out nicely overall, but the experience at the end of the project became extremely stressful and disappointing. Before the project was fully completed, I identified several unresolved items including defective travertine, missing travertine installation around a deck jet area, and concerns regarding electrical completion. Despite these items being raised prior to final closeout, I was repeatedly told that everything would become a "warranty item" only after full payment was made. I attempted to work collaboratively and proposed reasonable solutions, including partial holdback agreements and written completion terms, but those were rejected. What concerned me most was the communication style once final payment became due. I received repeated threats of lawsuits, attorney fees, and ROC escalation despite clearly communicating in writing that payment was being made within a specific timeframe. Even after providing that timeline, additional legal threats continued. I understand contractors need to enforce contracts and collect payment, but professionalism and customer communication matter -- especially after a homeowner has already invested a significant amount of money and lived through a long construction project. In my opinion, the biggest issue was not the construction itself, but the pressure tactics and unwillingness to provide any meaningful protection or flexibility regarding unresolved items before final payment was made. If you choose to work with this company, I strongly recommend: - Documenting everything in writing - Clarifying punch list procedures upfront - Understanding exactly how final payment and warranty items will be handled before the end of the project I hope the remaining items are completed as promised and that no further escalation becomes necessary.

Terrible company. They came into our private neighborhood and put signs up on every street corner…read more(HOA areas not a property they have a job on). I won't support a company that leaves their crap all over a neighborhood. I'm all for advertising, but putting 10+ signs all over private property is ridiculous.

Kristen & Aaron are easy and pleasant to work with and very knowledgeable! They Installed our pool…read moreabout 1.5 years ago and we couldn't be happier with it! I had some maintenance concerns today, I reached out and both took the time to explain their recommendations carefully a few times, so I could get it lol

Aaron the owner was AWESOME! He was so patient and didn't give up until he knew my pool leak was…read morefixed. He also performed an Acid wash and sealed all of my tile! Thank you Aaron!

What a great company. Fair in pricing and quality work on design and building…read more Highly recommend this company for your outdoor vision!

Just EXCELLENT!! Communication, organization, quality, professionalism, patience, experience, and…read morebeautification is what I got with this company. I'm more than pleased and definitely will utilize them for my future needs. Sincerely, Karla Ewing Maricopa

Rolfi was great! He came over same day for a pool drain and clean, finished up the next day, and…read morethe pool looks great! He gives the best prices in town and is very friendly and professional. Dont hesitate to call Rolfi at Caribbean Pools for your pool needs!

From the owner: We are a company with more than five years of experience in…read morethe business, specialized in pool maintenance and repair, filter cleaning, pool drainage and restoration of green pools. We offer a professional and quality service so our customers feel comfortable and can enjoy their pools. My phone number is 602 549 1033