Hello travelers, If you're ever in the Phoenix, AZ area and don't like traveling by plane, may i strongly suggest you take Greyhound to your destination. Once you get here, you go straight to customer service to check in and then they inform you which terminal to stand by #1 thru #10 to wait and board your bus. I strongly suggest you either make reservations either by booking through their website or call them at 1-800 231-2222. The bus has a small tight bathroom barely enough space for you to fit in towards the rear of the bus. The bus has A/C, light fixtures above your head and if you need to charge something like your cellphone or laptop there's an outlet below your seat in front of you. Oh one more thing very important, if you have any luggage like a duffel bag or a large suitcase you can store it under the bus but I suggest you label it with a tag as long it's not over 50 lbs. Once you do get here, please come see Gloria, she was very polite and courteous and professional. Take care everyone and safe travels... Happy Holidays read more

I wish that I could give this place 0 stars. The corporation needs to shut down this location and honestly their customer service. Backstory: I booked my ticket on October 1st for October 14 at 12:00am. On October 11th, I received an email that my trip was canceled and they issued a replacement ticket for October 14th at 01:25am. I was traveling from PHX to LA. My original arrival time was scheduled for 07:20 and with the cancelation and replacement the new one was 09:10am. Mind you this is a Monday and I have work at 09:00. This was an unacceptable choice. Not only that, I had a concert ticket for Sunday night in PHX. So I could not miss work Monday, plane tickets were 300 and up, car rentals 300 and up, so bus was the only option. So I rescheduled my ticket for Sunday afternoon, knowingly that I would miss my concert. I picked 01:40pm and had to pay $40 out of pocket for a cancelation fee. I arrived about 30 min early. Walked into the building and went to the front desk. A girl at the front desk was gossiping and not paying attention. I walked up and asked for the gate. She kept gossiping and turned and said 2. I walked over and stood in line. At around 2:00pm, a man with the uniform shirt, braided hair and cowboy boots walked out. He told everyone on the 01:40 bus that the bus was delayed. He said we might want to contact Greyhound but at 3:00pm he's going home and it wasn't his problem. He stated he would give us an update. I decided to wait for the bus. Around 2:50pm, older gentlemen who were also waiting asked if I changed my ticket. I said no. They said they went to the front and were told to change their ticket. I asked if an announcement had been made and they said no. I walked to the front and waited in line. I got to the same girl and asked if i had to change my ticket. She said yes. I asked when they made that announcement. She said they didn't and she didn't know anything. I advised her of the gentlemen and she repeated she didn't know anything. She changed my ticket to 3:25pm and I went to stand in line. We loaded up around 3:40pm. I sat in my assigned seat. None of the charger ports worked. I was in the back of the bus. Every time the bus bathroom was opened it smelled worse than a port-a -potty. Dirty bus. I got home way later than expected. I contacted greyhound, I tried to process a refund for the $40 cancellation fee. I explained the changes they made unauthorized. They insist since they changed my ticket for free they didnt have to issue a refund for the cancellation that they caused. 1st time in 14 years that I have taken a greyhound and this will be my last. Disregard for people and lack of accountability. Close down please. read more

No refunds or replacement bus at a different time if you are late? Fuck this company honestly

I recently moved from Arizona to North Carolina and used this service via a different website. I was very nervous about using it to ship so much stuff but I really couldn't afford the prices that dedicated movers were quoting me. Perhaps I'm lucky but I shipped 17 large plastic storage containers and all of them arrived, albeit a little later than 10 days. They were picked up on from my old place in AZ on Sept 5th and arrived at the Greyhound station in NC on Sept 18th. I definitely recommend using plastic storage containers because my boxes are all in fairly good shape but you can tell they've taken a beating. I don't think cardboard boxes would hold up too well and I would not recommend shipping anything too fragile unless really well packed. I made the booking the night before and a driver called first thing in the morning to be sure I was home and that all the boxes were ready to go. The only reason I docked one star was because the tracking numbers originally given to me were not working so I had to call to find out what was going on. One phone call I was on hold for 10 mins and then hung up on. The second time I was on hold for 30 mins but Fortunately they were actually able to find another tracking number which worked on the greyhound package tracking website. I did call the Greyhound station before they arrived just because it seemed as if my packages hadn't moved from Dallas, TX for a few days but they weren't able to tell me anything at the time. I was just about ready to accept that maybe they wouldn't get here but then they called me back a couple days later to say that all 17 arrived! TLDR; the service worked out for me, muuuch cheaper than all other options but be prepared for uncertainty. Also use storage containers, NOT cardboard boxes. Tape them up well and print the labels multiple times so you can put them all over the sides of your boxes. Good luck! read more

Greyhound Package Express - Couriers & Delivery Services Near Me - Phoenix, Arizona

I've always used Greyhound to travel from New Mexico to Arizona , always lived the scenery and good servic. Thank you Greyhound for getting me there. read more

If I could give less than one star I would. My son is a college football player and had to return to school in Iowa. Due to COVID 19 and my many health ailments I was unable to drive him. I put him on a plane and shipped his belongings via Greyhound freight shipping. To say it has been a disparaging experience is an understatement. It took over 3 weeks for his things to get there when we were originally told 10 days and once it did, three of the eight boxes were missing. Of the five boxes that were received, the boxes were intentionally opened and were egregiously demolished of contents. When I called the 800 phone number and explained the situation they said this is a "common finding" and to file a claim." I am enraged, disappointed, heartbroken, and disgusted that something like this is allowed to happen so casually without regard. read more

See all

I would give zero stars if I could. I purchased 3 tickets for 3 minors to be on the bus alone from Phoenix to California. The bus took off about an hour late, then broke down about 40 minutes out. They were there for 3 hours before another bus came, then the second bus broke down a little passed Palm Springs. I had to have a family member drive 1:40 minutes to go pick the kids up from there so that they wouldn't be stuck for hours again. Bus was supposed to get to location at 9pm and the kids made it home around 5am the following day. When attempting to get a refund, greyhound said it wasn't their liability because it was operated by another bus company. I purchased my ticket at a greyhound station counter! You should be taking care of your customer if you sold the ticket! You can figure out all that other stuff on the back end. Didn't even have the courtesy to give me a way to contact this other bus company, just said they were not liable. The people at the station were friendly, it's the customer service department that has made sure I would never use this company again!! read more

I already turned it three or four of these complaints about my bag is being lost I paid for them to be delivered to Anderson Indiana on the way yeah Greyhound bus ran out of air conditioning and me and my service dog I'm a veteran I had to get off the bus and stay overnight there and then when I got the Indianapolis they said I didn't have a service dog it is a service dog so I got stuck there for 3 days and I had to pay three different tickets to get to Anderson Indiana and I want my bags back and I like some money back for my tickets read more

I count myself a lucky one. I sent 12 medium to large boxes from Springfield, MA to Phoenix, AZ. I expected it to take 2-3 weeks. They arrived in one week! All boxes were there. Only one of them was mangled, but I take responsibility for not taping it well enough. There is no guarantee with Greyhound Package Express. It's a cheap service with generally low customer service. But if you want to take the risk, I say go for it. There wasn't anyone at the Package Express desk when I arrived. I waited for about 5 minutes then asked the security guy where the attendant was. He was quite rude. I ended up leaving and returning a few hours later. The ticket attendant went to grab the package express attendant. He was very helpful. I wish I remembered his name. But he was gracious enough to put the boxes in my truck for me on both the trips I had to make. Will I use the service again? Depends on the circumstances, but I'm not ruling it out. read more

*continued from original review*: and after having to pain-stakingly explain to them why I couldn't get through to claims (as they of course gave me the "you're so stupid, this is a call for claims" kinda spiel when I told them why I was calling), they checked into the matter. They told me a guy named Gerald Love had received my claim and gave me a claim number I could use for calling the claims line, but to give it a few days. Surprisingly, a few days later, I got a letter from Mr. Love asking that I substantiate my claims for the value of the items that I listed as lost on the form and to mail such substantiation back to him. Well, I gathered up receipts and found the items online with their approximate price tags for some of the rarer/older items for which I had no receipt. Packed it up in an envelope, and sent it. After a week or so, I called the claims department with my claim #; however, the automated system informed me that number was not in the system. I called the main line again, verified my number, then tried to call claims again. Still no dice. In trying to talk to someone through the automated system, I again landed in an employee mailbox area. After getting no updates from Gerald Love for weeks, I called Greyhound about a week after Christmas. The customer service folks informed me that Mr. Love "had just gotten my package yesterday" (despite being sent a month before; are they implying USPS is as inadequate as Greyhound is?) and that he would for-sure e-mail me the next day. Guess who e-mailed me the next day? I dunno, but it sure wasn't Gerald Love. He didn't e-mail me the next day, either, so I called Greyhound customer service again, this time demanding a direct line to the fellow. After some reservation, the lady gave it to me. I have called this number a great deal since I got it, but only ever get a voice-mail, to which I have left very patient and low-key messages asking him to call me back. Such a professional, this Gerald Love. Besides ol' Gerald, my wife has dealt with a Selena Mendez of the claims department via telephone, who asked her to send the documentation through e-mail, which we did. No response from her on that or any further inquiries, either. So, as of this writing (late April, 2013), it has been over 8 months since my package has been lost, with neither an apology from Greyhound, nor an update on the package status (yeah, I know it's gone) or some kind of repayment for the loss. In reading online, I have seen numerous horror stories of the like for this company, in both shipping and general bussing. The best advice I can give to you is stay FAR, FAR AWAY, and tell your friends to patronize travel companies who do more than rely on a name to garner customers, but actually have some accountability. read more

DO NOT. I repeat do not use this service if you actually wish to receive your packages. I do not know how they could have possibly lost two 80 pound extra large boxes, but they did. And no one from corporate, to the 800 number, to the local office employees. No one has any idea where in the entire United States my packages could be. read more

I Can't get my one question answered, they say call the Cleveland OH office to get your answer. If only Cleveland OH answered their calls. Apparently every shipping location do things differently. The poor employees at their call center are clueless. Then I bother calling a Glendale AZ location and their number is disconnected. They Can't seem to get it right! I've been trying for 2 days to now and apparently no one knows if the receiver needs an ID that's not expired. I'm doing a flip on some properties and my main employees ID expired. read more

After expressing my satisfaction about the service I received, I now have discovered that they are trying to get more money from me! Was the package heavier than I had reported? No, the weight was the same on my receipt. Or was it larger than I had stated? Nope, I got that right too. Did they suddenly move the destination of my package farther away? I've checked all of the maps, and the destination city is in the same spot. So why the change in price? The only logical conclusions are either an improperly quoted price (not my fault), or I am the victim of the old bait and switch. I am disputing this charge, and I hope that this review saves others from being bilked like I have. read more

This bus line was one of the best. Not anymore.. My mother and nephew were scheduled to travel to California on Saturday at 11:50am they bus was delayed 6 hours because they couldn't find a driver. My 85 year old mother sat there in the most uncomfortable seats and they didn't bother to provide them with water. I called customer service and was routered out to a foreign country that spoke broken english,. had a hard time understanding them. After they transferred me several times.. I asked how much longer did they had to wait.. They had no idea because there was no driver. I finally drove back to the station and asked the manager for a refund.. He proceeded to scream at me very unprofessional I asked him not to scream at me and wanted my money back.. He screamed at me and at other customers there. After 30 minutes of me arguing with him he finally refunded my money. I took my mother and nephew home. I don't understand how a bus line that has been in business for so many years and so well known has these type of issues. Very very bad service... I'm going to file a formal complaint. read more