My Mother-in-law decided to come up from San Jose for the holidays. She didn't want to have driving issues and the train was full, so she decided to jump on a Greyhound. She had very little experience in this and she ended up getting a seat on a local. The tickets said it had two stops, however this is a misnomer. There are two stations where you can get out, But the bus stops many times on the way to pick up travelers. So a normal 4 Hour drive ended up it up taking her about 8 hours to get here.
The workers and the drivers were friendly. She had no issues with any of the patrons. The bus was completely packed. The only real issue was the drop off in Sparks. The Sparks bus stop has no place for someone to wait out of the weather. There's an overhang. When my mother-in-law asked where she was to wait, one of the workers told her to go across the street to a small kiosk/café. Luckily she didn't have to wait too long, but it was freezing cold.
I have not been on a Greyhound bus since I was a teenager, it is how are you right to Reno. They had a nice bus station in Bakersfield where I left with the café. I do remember it was a little expensive back then, and when I arrive to Reno, it was also a bus station with lots of indoor seating and a restaurant/café. I am not sure if these types of bus stations exist anymore?
The online process is quite easy. They even have a greyhound app if you are a frequent traveler. Their website is quite nice and they also provide runaways and children free rides if needed. And of course budget friendly. The bus was definitely clean. So yeah, I wouldn't hesitate to use Greyhound bus system if there was a need. read more