Definitely zero star.
Here is what I encountered yesterday with Greyhound, the worst experience I ever had in Canada. This is what happened:
I went to Abbotsford yesterday (May 7, 2017) and took Greyhound Bus, the returning schedule was 8:38 pm. In the evening, I arrived at the bus terminal before 8:30 after I took some food in the Tim Hortoms nearby. When waiting, I saw the bus came, but the driver didn't allow me to go on board, he said his bus was for 8:50 pm and the 8:38 pm bus had not arrived yet.
I asked the 8:50 pm bus driver if I could get on his bus if the 8:38 pm bus was late. The driver answered if there was room for me, then I could get on. Then I waited, time passed, it was almost 8:50 pm, and the 8:38 pm bus was obviously late (the one I should took). At that time, there were 5 people left waiting for 8:38 pm bus, two couples and me (I was the third one to arrive in all three, there were a couple in front of me and the other behind me). There seemed to be some seats left on the bus, the driver let 4 other people get on board but left me outside. I asked him if I could get on the bus, he refused. I told the bus driver I was only one person, and I didn't know when the 8:38 pm bus would come. He refused me again and said there was no room left for me, the 8:38 pm bus would come any time.
I was upset but had no other method except waiting, at first, I thought it was normal because I was told Greyhound Bus is always late (It's the first time I took Greyhound Bus in Canada). Then I waited and waited, time passed 9:00 pm and the bus which should come half an hour earlier still didn't show up, it became darker and colder, I felt things not right, also my phone was short of battery. I began to feel frightened as I didn't know any person there at Abbotsford and I didn't even know if the bus would show up or not, there was only me, nobody else waiting at the Greyhound Bus Terminal.
I began to call Greyhound customer service, trying to figure out what's going on and if the 8:38 pm bus was still coming, but no matter how many times I called, there was only machinery answer, my patience finally was depleted, I was super furious and frightened, almost crying, as it was almost totally dark and I still didn't even know what's wrong with 8:38 pm bus, it was late or it was cancelled. I didn't know what I could do or where I could go, it was too dangerous and cold for one person staying outside alone at such a strange place. There was no bus coming, I was left alone in the Greyhound Bus terminal for no reason, a place I didn't know any person, no people around, and the last bus (8:50pm) driver refused to take me back to Vancouver on his bus,
There were cabs parking along the road, my phone was almost dead and I went to a cab driver for help. It was over 9:20 pm, he helped me check the Greyhound Bus schedule and we were both sure 8:50 pm was the last bus and were almost certain there would be no bus towards Vancouver coming. It was past 9:25, if the 8:38 pm bus was still on the schedule, it should not be that late. Finally, the cab driver took me to Surrey skytrain station to help me come back home.
In that way, I bought Greyhound Bus ticket, I arrived early, and I was refused to get on the bus coming back to Vancouver. I was left in Abbotsford Greyhound Bus terminal alone, no bus coming, not any respond from Greyhound Bus, no explanation why the 8:38 pm bus never showed up. I almost couldn't get back to Vancouver because of Greyhound Bus's mistake. Finally I got back home with the help of a cab driver, at around $100 price, in the midnight. I am extremely angry and upset. Greyhound Bus is definitely the worst company I have ever experienced and this was the worst experience I ever had in Canada. I don't understand why a bus company can treat a client like this, leaving a female client who buys a bus ticket and arrives at the bus terminal on time, who is waiting for bus at the terminal station at night, in a cold and helpless positon, and the bus didn't even show up, without any notification or explanation. And when another bus showed up, the client is refused to get on the bus. This is extremely irresponsible and unacceptable!
Today, I called Greyhound Bus costumer service to complain, and it seems that this company doesn't even want to take any responsibility, not even an apology. My phone call was transferred from one department to another. Finally, I was told I should call Greyhound Abbotsford station. When I called the office, the staff said I should call their manager, and the manager would not be in the office after 4:00 pm. I left my phone number and asked them to call me back. As I expected, not any staff or manager from Greyhound called me. Not even an apology. read more
