This review is from my experience 1 year ago in 2024:…read moreIncredibly annoyed and very disappointed, to be completely honest. Pegasus was recommended to us by a local hotel (for wedding guest transport), and all of the Google reviews are glowing! However, right from the start, customer service seemed to be severely lacking. I requested a quote online on Monday (immediately received an automated email acknowledging my request and indicating that I would receive a response "very soon"). I waited until Wednesday - after not receiving any communication, I followed up via email (the email they have listed on their site). Waited until Friday. Still nothing. I called first thing in the morning on Friday, but apparently while their hours are 6am-5pm, their Sales Team does not start until 8am. No biggie. The lady on the phone took down my name and number and told me that someone would give me a call before 9am. (side note: I did not mention my 2 previous requests... simply approached it like a brand new inquiry) 11:30am rolled around - nothing. So I called again - this time I did mention that I had called in the morning and didn't receive a call back. I finally got through to someone on the Sales Team, and she gave me her email address (I believe this was her direct email address, as it is not the same as the one listed on their website) and told me what information she needs me to include in my email. I emailed her all of the information within minutes of hanging up the phone. I received a proposal about 3.5hrs later, reviewed it and found that it did not take into account the details I had provided. I replied to the quote within 20 minutes of receiving it, requesting a quote with the details I had already provided. Today is now Thursday of the following week, and I've not received any response or updated quote. I've decided to book with another transit provider. Update: it's now Tuesday of the next week and I've finally received an updated quote. 2025 Update: I received a phone call from Pegasus in the second week of March 2025 inquiring if I was still interested in their services. lol

This is our 3rd year using Pegasus Transit to transport visiting Executive MBA Austrian students…read morefor the two weeks they are here in Thousand Oaks. The drivers, (we had several over the two weeks), were exceptional. Very patient and kind. Wonderful communication all around. The drivers called and introduced themselves before each trip. And the service from the office was second to none! It's a pleasure to work with everyone. They're always responsive, making sure everything is as it should be, and then some! Thanks for everything. We'll be back again next year!

This like the 4 time this bus has mechanical problems where passengers get stranded in the Middle…read moreof nowhere we are stuck here Tucson hwy 10 Hot sweaty no AC two hours the drivers once again trying to Micki mouse failures. I asked them for another bus no answers 6-22-2024 Jerez zac --oxnard

My Mother in law loves this bus company for taking a bus into Mexico. She doesn't like using the…read moreplane since she usually takes a lot of luggage and hates the extra baggage fees from the airlines. With this service, she takes 3-4 extra large bags with her without any issue. She also loves it because the seats are VERY comfortable. More ample space than buses in LA. These buses comfortably fit 30 passengers each. Buses out of LA jam 50 people together. The route uses the 10 Freeway to Phoenix and then over to El Paso TX and into Mexico. It's a few dollars more than using buses out of LA but still Very affordable. Ask the owner Ernesto for assurance. He's very nice and he's bilingual.

Best charter bus we have ever been on, we took a trip up to solvang on a Saturday, the bus was on…read moretime, very clean, driver was very professional, on the way back he even put a movie in for us to watch. Wow! Will definitely be using again. Highly recommend.

I've rode with this company on several trips. The buses are very nice and clean. Our drivers name…read morewas Ivan and he was very friendly and helpful and even gave a safety speech before each trip. I will ride with them again and again.

Everything went exactly right! Nice staff, clean, friendly. All…read moreAbove average. will be back.

Not so great for older people areiving late at night who cant see well or run across…read moreThe damn airport. When I called the office they werent helpful or nice. The bus doesnt have a way to charge your phone on the way home and its SLOW AS HELL.

I have taken the train to Sacramento , Burbank, LA, and SB from here. Always a great experience. I…read morehave never had a delay. I buy my tickets online and they're sent right to my email. Love not having to worry about traffic. Stress free. The WiFi isn't great though , that was a bummer. They sell food and booze on board. You are not allowed to bring your own liquor, you will be kicked off the train. They said that multiple times. Next summer , I'll get the multi ride package as I find myself in SB a lot in the summer. It's a nice little change of scenery. I always ride during the day and have felt safe. Unsure how it is at night but this area can be rough. Staff is nice and trains are pretty clean. Plus , we have a great coffee spot at this Amtrak .. Dolce Vita. A must !!!!

I'm here at least twice a month for work and it's always nice to hope on the Surfliner and head to…read morework!

Pretty straightforward station. It's decently lit at night and has pretty good coffee. The staff…read morehas always been really nice and the area is always clean.

Great ride but no USB plugs :/ Comfortable transport. Really appreciated taking the train instead…read moreof being stuck in traffic. This trains does need a bit of an upgrade but I was also in coach not first class.. perhaps I need to upgrade lol ! I will be taking the train more often as I really did enjoy my trip to Santa Barbara without the worry of traffic or parking issues. I don't mind walking.

Jump on the Bus handled all of our wedding transportation, and from the initial quote to the final…read moredrop off, they were a dream to work with. Once we booked, we were connected with Lindsay, who was incredibly responsive and always easy to reach. She answered every follow up question and made deposits and payments simple and stress free. It truly felt like we were working with people who love what they do and care about the Santa Barbara community. We even got to choose custom wording for our buses before and after the ceremony, which added such a fun and personal touch. On the wedding day, the drivers were friendly, upbeat, and so accommodating. They let us play whatever music we wanted and made sure all of our guests felt comfortable. I had also used Jump on the Bus for a bachelorette party and had the exact same smooth and enjoyable experience, which says so much about their consistency. I cannot recommend this company enough. Whether you are a future bride or someone planning an event, this is the team you want.

Jump On The School Bus was the best of the best transportation option for our wedding in Somis. We…read morewere beyond satisfied with both the service & experience provided by their team! PROS: - Awesome communication - Professional team - On time and prepared - Flexibility when needed - Personalization - Unique & fun! CONS: - None :) We are so grateful to have used their services & would highly recommend to anyone in need of transportation for their next event!

We flew to LAX for the Tournament of Roses. Our tour provider, Roads Scholar, suggested Silverwing…read more When we arrived we went to the designated pickup area, texted the driver to tell where we were, he texted back two thumbs up. We waited until the anticipated time and watched a Silverwing bus drive right by us. We call them and they said if we hurried we could catch the bus at the next terminal! I'm 76, my wife is 72, and we had our luggage. My wife did manage to get to the next terminal. The driver's excuse was "it just slipped my mind." Just about the worst customer service we have ever had. I would not recommend Silverwing to anyone.

On time, really nice vehicle. Good communication with the owner. One of my guests said they felt…read morelike movie stars!

Best service and a great time ! If your trying to party or do special date this is the way to go !read more

Had the most amazing time ! We used them for my sisters wedding and they were super professional…read moreand limo was extravagant. Mark is a gem !